This bingo card has 16 words: Responded to 10 customers in a hour, Asked to make a vc note, Asked 3 affordability questions, responded to a metro bank customer, Customer paid client directly, Free!, Sent tailored signposting to customer, Move a payment date, Did a FCR, Asked about customer's past, present and future circumstances, Took a payment over the phone, Updated a customer's contact information, Responded to a priority customer with 30 minutes, Worked a total of 3 live chats, Give feedback to another team member and Move an account to Service Desk.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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