Move anaccount toServiceDeskTook apaymentover thephoneGivefeedback toanotherteammemberRespondedto 10customersin a hourFree!respondedto a metrobankcustomerAsked tomake avc noteUpdated acustomer'scontactinformationCustomerpaid clientdirectlyAsked aboutcustomer'spast, presentand futurecircumstancesSenttailoredsignpostingto customerMove apaymentdateAsked 3affordabilityquestionsWorked atotal of 3live chatsRespondedto a prioritycustomerwith 30minutesDid aFCRMove anaccount toServiceDeskTook apaymentover thephoneGivefeedback toanotherteammemberRespondedto 10customersin a hourFree!respondedto a metrobankcustomerAsked tomake avc noteUpdated acustomer'scontactinformationCustomerpaid clientdirectlyAsked aboutcustomer'spast, presentand futurecircumstancesSenttailoredsignpostingto customerMove apaymentdateAsked 3affordabilityquestionsWorked atotal of 3live chatsRespondedto a prioritycustomerwith 30minutesDid aFCR

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Move an account to Service Desk
  2. Took a payment over the phone
  3. Give feedback to another team member
  4. Responded to 10 customers in a hour
  5. Free!
  6. responded to a metro bank customer
  7. Asked to make a vc note
  8. Updated a customer's contact information
  9. Customer paid client directly
  10. Asked about customer's past, present and future circumstances
  11. Sent tailored signposting to customer
  12. Move a payment date
  13. Asked 3 affordability questions
  14. Worked a total of 3 live chats
  15. Responded to a priority customer with 30 minutes
  16. Did a FCR