Move anaccount toServiceDeskTook apaymentover thephoneSenttailoredsignpostingto customerMove apaymentdateAsked tomake avc noteGivefeedback toanotherteammemberRespondedto 10customersin a hourUpdated acustomer'scontactinformationrespondedto a metrobankcustomerRespondedto a prioritycustomerwith 30minutesDid aFCRFree!Worked atotal of 3live chatsCustomerpaid clientdirectlyAsked aboutcustomer'spast, presentand futurecircumstancesAsked 3affordabilityquestionsMove anaccount toServiceDeskTook apaymentover thephoneSenttailoredsignpostingto customerMove apaymentdateAsked tomake avc noteGivefeedback toanotherteammemberRespondedto 10customersin a hourUpdated acustomer'scontactinformationrespondedto a metrobankcustomerRespondedto a prioritycustomerwith 30minutesDid aFCRFree!Worked atotal of 3live chatsCustomerpaid clientdirectlyAsked aboutcustomer'spast, presentand futurecircumstancesAsked 3affordabilityquestions

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Move an account to Service Desk
  2. Took a payment over the phone
  3. Sent tailored signposting to customer
  4. Move a payment date
  5. Asked to make a vc note
  6. Give feedback to another team member
  7. Responded to 10 customers in a hour
  8. Updated a customer's contact information
  9. responded to a metro bank customer
  10. Responded to a priority customer with 30 minutes
  11. Did a FCR
  12. Free!
  13. Worked a total of 3 live chats
  14. Customer paid client directly
  15. Asked about customer's past, present and future circumstances
  16. Asked 3 affordability questions