Respondedto 10customersin a hourTook apaymentover thephoneAsked aboutcustomer'spast, presentand futurecircumstancesRespondedto a prioritycustomerwith 30minutesAsked tomake avc noteSenttailoredsignpostingto customerrespondedto a metrobankcustomerGivefeedback toanotherteammemberDid aFCRMove anaccount toServiceDeskMove apaymentdateCustomerpaid clientdirectlyFree!Worked atotal of 3live chatsUpdated acustomer'scontactinformationAsked 3affordabilityquestionsRespondedto 10customersin a hourTook apaymentover thephoneAsked aboutcustomer'spast, presentand futurecircumstancesRespondedto a prioritycustomerwith 30minutesAsked tomake avc noteSenttailoredsignpostingto customerrespondedto a metrobankcustomerGivefeedback toanotherteammemberDid aFCRMove anaccount toServiceDeskMove apaymentdateCustomerpaid clientdirectlyFree!Worked atotal of 3live chatsUpdated acustomer'scontactinformationAsked 3affordabilityquestions

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded to 10 customers in a hour
  2. Took a payment over the phone
  3. Asked about customer's past, present and future circumstances
  4. Responded to a priority customer with 30 minutes
  5. Asked to make a vc note
  6. Sent tailored signposting to customer
  7. responded to a metro bank customer
  8. Give feedback to another team member
  9. Did a FCR
  10. Move an account to Service Desk
  11. Move a payment date
  12. Customer paid client directly
  13. Free!
  14. Worked a total of 3 live chats
  15. Updated a customer's contact information
  16. Asked 3 affordability questions