(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer paid client directly
Free!
Sent tailored signposting to customer
Move an account to Service Desk
Took a payment over the phone
Give feedback to another team member
Worked a total of 3 live chats
Asked to make a vc note
Did a FCR
Responded to 10 customers in a hour
Responded to a priority customer with 30 minutes
Move a payment date
Asked 3 affordability questions
Updated a customer's contact information
responded to a metro bank customer
Asked about customer's past, present and future circumstances
