Move anaccount toServiceDeskMove apaymentdateRespondedto a prioritycustomerwith 30minutesWorked atotal of 3live chatsRespondedto 10customersin a hourAsked tomake avc noteTook apaymentover thephoneGivefeedback toanotherteammemberCustomerpaid clientdirectlyFree!Asked 3affordabilityquestionsUpdated acustomer'scontactinformationAsked aboutcustomer'spast, presentand futurecircumstancesDid aFCRSenttailoredsignpostingto customerrespondedto a metrobankcustomerMove anaccount toServiceDeskMove apaymentdateRespondedto a prioritycustomerwith 30minutesWorked atotal of 3live chatsRespondedto 10customersin a hourAsked tomake avc noteTook apaymentover thephoneGivefeedback toanotherteammemberCustomerpaid clientdirectlyFree!Asked 3affordabilityquestionsUpdated acustomer'scontactinformationAsked aboutcustomer'spast, presentand futurecircumstancesDid aFCRSenttailoredsignpostingto customerrespondedto a metrobankcustomer

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Move an account to Service Desk
  2. Move a payment date
  3. Responded to a priority customer with 30 minutes
  4. Worked a total of 3 live chats
  5. Responded to 10 customers in a hour
  6. Asked to make a vc note
  7. Took a payment over the phone
  8. Give feedback to another team member
  9. Customer paid client directly
  10. Free!
  11. Asked 3 affordability questions
  12. Updated a customer's contact information
  13. Asked about customer's past, present and future circumstances
  14. Did a FCR
  15. Sent tailored signposting to customer
  16. responded to a metro bank customer