Free!Customerpaid clientdirectlyRespondedto 10customersin a hourGivefeedback toanotherteammemberRespondedto a prioritycustomerwith 30minutesMove apaymentdateAsked tomake avc noteSenttailoredsignpostingto customerAsked 3affordabilityquestionsMove anaccount toServiceDeskTook apaymentover thephoneUpdated acustomer'scontactinformationAsked aboutcustomer'spast, presentand futurecircumstancesWorked atotal of 3live chatsDid aFCRrespondedto a metrobankcustomerFree!Customerpaid clientdirectlyRespondedto 10customersin a hourGivefeedback toanotherteammemberRespondedto a prioritycustomerwith 30minutesMove apaymentdateAsked tomake avc noteSenttailoredsignpostingto customerAsked 3affordabilityquestionsMove anaccount toServiceDeskTook apaymentover thephoneUpdated acustomer'scontactinformationAsked aboutcustomer'spast, presentand futurecircumstancesWorked atotal of 3live chatsDid aFCRrespondedto a metrobankcustomer

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Customer paid client directly
  3. Responded to 10 customers in a hour
  4. Give feedback to another team member
  5. Responded to a priority customer with 30 minutes
  6. Move a payment date
  7. Asked to make a vc note
  8. Sent tailored signposting to customer
  9. Asked 3 affordability questions
  10. Move an account to Service Desk
  11. Took a payment over the phone
  12. Updated a customer's contact information
  13. Asked about customer's past, present and future circumstances
  14. Worked a total of 3 live chats
  15. Did a FCR
  16. responded to a metro bank customer