Asked aboutcustomer'spast, presentand futurecircumstancesDid aFCRFree!Took apaymentover thephoneGivefeedback toanotherteammemberMove anaccount toServiceDeskCustomerpaid clientdirectlyrespondedto a metrobankcustomerAsked tomake avc noteUpdated acustomer'scontactinformationRespondedto a prioritycustomerwith 30minutesSenttailoredsignpostingto customerWorked atotal of 3live chatsMove apaymentdateAsked 3affordabilityquestionsRespondedto 10customersin a hourAsked aboutcustomer'spast, presentand futurecircumstancesDid aFCRFree!Took apaymentover thephoneGivefeedback toanotherteammemberMove anaccount toServiceDeskCustomerpaid clientdirectlyrespondedto a metrobankcustomerAsked tomake avc noteUpdated acustomer'scontactinformationRespondedto a prioritycustomerwith 30minutesSenttailoredsignpostingto customerWorked atotal of 3live chatsMove apaymentdateAsked 3affordabilityquestionsRespondedto 10customersin a hour

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked about customer's past, present and future circumstances
  2. Did a FCR
  3. Free!
  4. Took a payment over the phone
  5. Give feedback to another team member
  6. Move an account to Service Desk
  7. Customer paid client directly
  8. responded to a metro bank customer
  9. Asked to make a vc note
  10. Updated a customer's contact information
  11. Responded to a priority customer with 30 minutes
  12. Sent tailored signposting to customer
  13. Worked a total of 3 live chats
  14. Move a payment date
  15. Asked 3 affordability questions
  16. Responded to 10 customers in a hour