Free!Updated acustomer'scontactinformationRespondedto 10customersin a hourCustomerpaid clientdirectlyAsked aboutcustomer'spast, presentand futurecircumstancesSenttailoredsignpostingto customerGivefeedback toanotherteammemberWorked atotal of 3live chatsrespondedto a metrobankcustomerTook apaymentover thephoneAsked tomake avc noteDid aFCRMove apaymentdateAsked 3affordabilityquestionsRespondedto a prioritycustomerwith 30minutesMove anaccount toServiceDeskFree!Updated acustomer'scontactinformationRespondedto 10customersin a hourCustomerpaid clientdirectlyAsked aboutcustomer'spast, presentand futurecircumstancesSenttailoredsignpostingto customerGivefeedback toanotherteammemberWorked atotal of 3live chatsrespondedto a metrobankcustomerTook apaymentover thephoneAsked tomake avc noteDid aFCRMove apaymentdateAsked 3affordabilityquestionsRespondedto a prioritycustomerwith 30minutesMove anaccount toServiceDesk

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Updated a customer's contact information
  3. Responded to 10 customers in a hour
  4. Customer paid client directly
  5. Asked about customer's past, present and future circumstances
  6. Sent tailored signposting to customer
  7. Give feedback to another team member
  8. Worked a total of 3 live chats
  9. responded to a metro bank customer
  10. Took a payment over the phone
  11. Asked to make a vc note
  12. Did a FCR
  13. Move a payment date
  14. Asked 3 affordability questions
  15. Responded to a priority customer with 30 minutes
  16. Move an account to Service Desk