Customerpaid clientdirectlyDid aFCRAsked 3affordabilityquestionsTook apaymentover thephoneMove apaymentdateSenttailoredsignpostingto customerAsked tomake avc noteAsked aboutcustomer'spast, presentand futurecircumstancesRespondedto 10customersin a hourrespondedto a metrobankcustomerWorked atotal of 3live chatsGivefeedback toanotherteammemberMove anaccount toServiceDeskFree!Updated acustomer'scontactinformationRespondedto a prioritycustomerwith 30minutesCustomerpaid clientdirectlyDid aFCRAsked 3affordabilityquestionsTook apaymentover thephoneMove apaymentdateSenttailoredsignpostingto customerAsked tomake avc noteAsked aboutcustomer'spast, presentand futurecircumstancesRespondedto 10customersin a hourrespondedto a metrobankcustomerWorked atotal of 3live chatsGivefeedback toanotherteammemberMove anaccount toServiceDeskFree!Updated acustomer'scontactinformationRespondedto a prioritycustomerwith 30minutes

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer paid client directly
  2. Did a FCR
  3. Asked 3 affordability questions
  4. Took a payment over the phone
  5. Move a payment date
  6. Sent tailored signposting to customer
  7. Asked to make a vc note
  8. Asked about customer's past, present and future circumstances
  9. Responded to 10 customers in a hour
  10. responded to a metro bank customer
  11. Worked a total of 3 live chats
  12. Give feedback to another team member
  13. Move an account to Service Desk
  14. Free!
  15. Updated a customer's contact information
  16. Responded to a priority customer with 30 minutes