Givefeedback toanotherteammemberSenttailoredsignpostingto customerFree!Took apaymentover thephoneMove apaymentdateCustomerpaid clientdirectlyAsked 3affordabilityquestionsUpdated acustomer'scontactinformationrespondedto a metrobankcustomerRespondedto a prioritycustomerwith 30minutesRespondedto 10customersin a hourAsked aboutcustomer'spast, presentand futurecircumstancesDid aFCRMove anaccount toServiceDeskAsked tomake avc noteWorked atotal of 3live chatsGivefeedback toanotherteammemberSenttailoredsignpostingto customerFree!Took apaymentover thephoneMove apaymentdateCustomerpaid clientdirectlyAsked 3affordabilityquestionsUpdated acustomer'scontactinformationrespondedto a metrobankcustomerRespondedto a prioritycustomerwith 30minutesRespondedto 10customersin a hourAsked aboutcustomer'spast, presentand futurecircumstancesDid aFCRMove anaccount toServiceDeskAsked tomake avc noteWorked atotal of 3live chats

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give feedback to another team member
  2. Sent tailored signposting to customer
  3. Free!
  4. Took a payment over the phone
  5. Move a payment date
  6. Customer paid client directly
  7. Asked 3 affordability questions
  8. Updated a customer's contact information
  9. responded to a metro bank customer
  10. Responded to a priority customer with 30 minutes
  11. Responded to 10 customers in a hour
  12. Asked about customer's past, present and future circumstances
  13. Did a FCR
  14. Move an account to Service Desk
  15. Asked to make a vc note
  16. Worked a total of 3 live chats