Move apaymentdaterespondedto a metrobankcustomerAsked aboutcustomer'spast, presentand futurecircumstancesWorked atotal of 3live chatsDid aFCRSenttailoredsignpostingto customerRespondedto a prioritycustomerwith 30minutesAsked 3affordabilityquestionsTook apaymentover thephoneFree!Asked tomake avc noteMove anaccount toServiceDeskUpdated acustomer'scontactinformationRespondedto 10customersin a hourCustomerpaid clientdirectlyGivefeedback toanotherteammemberMove apaymentdaterespondedto a metrobankcustomerAsked aboutcustomer'spast, presentand futurecircumstancesWorked atotal of 3live chatsDid aFCRSenttailoredsignpostingto customerRespondedto a prioritycustomerwith 30minutesAsked 3affordabilityquestionsTook apaymentover thephoneFree!Asked tomake avc noteMove anaccount toServiceDeskUpdated acustomer'scontactinformationRespondedto 10customersin a hourCustomerpaid clientdirectlyGivefeedback toanotherteammember

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Move a payment date
  2. responded to a metro bank customer
  3. Asked about customer's past, present and future circumstances
  4. Worked a total of 3 live chats
  5. Did a FCR
  6. Sent tailored signposting to customer
  7. Responded to a priority customer with 30 minutes
  8. Asked 3 affordability questions
  9. Took a payment over the phone
  10. Free!
  11. Asked to make a vc note
  12. Move an account to Service Desk
  13. Updated a customer's contact information
  14. Responded to 10 customers in a hour
  15. Customer paid client directly
  16. Give feedback to another team member