Updated acustomer'scontactinformationTook apaymentover thephoneDid aFCRGivefeedback toanotherteammemberMove anaccount toServiceDeskAsked aboutcustomer'spast, presentand futurecircumstancesRespondedto a prioritycustomerwith 30minutesAsked 3affordabilityquestionsRespondedto 10customersin a hourSenttailoredsignpostingto customerCustomerpaid clientdirectlyFree!Worked atotal of 3live chatsrespondedto a metrobankcustomerAsked tomake avc noteMove apaymentdateUpdated acustomer'scontactinformationTook apaymentover thephoneDid aFCRGivefeedback toanotherteammemberMove anaccount toServiceDeskAsked aboutcustomer'spast, presentand futurecircumstancesRespondedto a prioritycustomerwith 30minutesAsked 3affordabilityquestionsRespondedto 10customersin a hourSenttailoredsignpostingto customerCustomerpaid clientdirectlyFree!Worked atotal of 3live chatsrespondedto a metrobankcustomerAsked tomake avc noteMove apaymentdate

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated a customer's contact information
  2. Took a payment over the phone
  3. Did a FCR
  4. Give feedback to another team member
  5. Move an account to Service Desk
  6. Asked about customer's past, present and future circumstances
  7. Responded to a priority customer with 30 minutes
  8. Asked 3 affordability questions
  9. Responded to 10 customers in a hour
  10. Sent tailored signposting to customer
  11. Customer paid client directly
  12. Free!
  13. Worked a total of 3 live chats
  14. responded to a metro bank customer
  15. Asked to make a vc note
  16. Move a payment date