Free!Asked 3affordabilityquestionsGivefeedback toanotherteammemberWorked atotal of 3live chatsAsked aboutcustomer'spast, presentand futurecircumstancesMove anaccount toServiceDeskRespondedto 10customersin a hourUpdated acustomer'scontactinformationSenttailoredsignpostingto customerTook apaymentover thephonerespondedto a metrobankcustomerMove apaymentdateCustomerpaid clientdirectlyAsked tomake avc noteRespondedto a prioritycustomerwith 30minutesDid aFCRFree!Asked 3affordabilityquestionsGivefeedback toanotherteammemberWorked atotal of 3live chatsAsked aboutcustomer'spast, presentand futurecircumstancesMove anaccount toServiceDeskRespondedto 10customersin a hourUpdated acustomer'scontactinformationSenttailoredsignpostingto customerTook apaymentover thephonerespondedto a metrobankcustomerMove apaymentdateCustomerpaid clientdirectlyAsked tomake avc noteRespondedto a prioritycustomerwith 30minutesDid aFCR

POWA OWA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Asked 3 affordability questions
  3. Give feedback to another team member
  4. Worked a total of 3 live chats
  5. Asked about customer's past, present and future circumstances
  6. Move an account to Service Desk
  7. Responded to 10 customers in a hour
  8. Updated a customer's contact information
  9. Sent tailored signposting to customer
  10. Took a payment over the phone
  11. responded to a metro bank customer
  12. Move a payment date
  13. Customer paid client directly
  14. Asked to make a vc note
  15. Responded to a priority customer with 30 minutes
  16. Did a FCR