This bingo card has a free space and 24 words: Takes self out of que without saying anything, Changes PW without recording it, Hands off ticket without T/Sing, Random Appointment not in coverage, BRB 5, Didn't read/ Skipped SOP, Tech has tech issues, Complains about answering phones, Leaves que unattended "No other techs available", Late, BRB 10, Restarting computer, Unresponsive in chat, Asks someone to cover on call last minute, Praised by management, Tries to handoff ticket to tech who is busy, Drops ticket in que with no chat, Forgets something recently gone over, Lost access to apps "SC, Ninja, 365", Makes issue worse somehow, Rude to client, Reaches out to two techs at once, Forgets about a ticket and Goes over 1 month without responding to a ticket.
Refinement | Refine | Things to do | Refinement | EPIC
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