This bingo card has a free space and 24 words: REPRESENTATIVE!, a pt gets caught in a lie, a rep is sassy, a pt leaves an aggressive voicemail, a rep wont give us a straight answer, Ameritas gets pronounced "Amer-eetas", Pt calls billing and says "i PaiD iN fuLL wHeN i WaS tHeRe", someone talks to the pt and doesnt put in a view note, GEHA gets pronounced "Gee-Ha", a "promise to pay" fails, pt does not pay balance at checkout, after posting, the numbers dont balance, patient looses a refund check, a patient doesnt give us their medical insurance, Patient gives us the wrong ins info, pt fails to tell us their insurance has changed, an anthem rep hangs up on us, we sit on hold for over 30 minutes, "reps are not available", UHC doesnt process a claim correctly, Cigna asks for the open/close date, a pt is retro term'd, a patient doesnt tell us they have another insurance and rep ask US if we're in network.
Its fine, Everything is fine | This is fine, everything is fine *insert fire emoji* | Fall Patient Pay Bingo! | N/S Front Desk BINGO | ROC PSR BINGO
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