(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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a patient doesnt give us their medical insurance
a rep is sassy
pt does not pay balance at checkout
GEHA gets pronounced "Gee-Ha"
we sit on hold for over 30 minutes
someone talks to the pt and doesnt put in a view note
"reps are not available"
a pt is retro term'd
a patient doesnt tell us they have another insurance
Cigna asks for the open/close date
a rep wont give us a straight answer
Patient gives us the wrong ins info
patient looses a refund check
pt fails to tell us their insurance has changed
a pt leaves an aggressive voicemail
Ameritas gets pronounced "Amer-eetas"
UHC doesnt process a claim correctly
Pt calls billing and says "i PaiD iN fuLL wHeN i WaS tHeRe"
