(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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a rep wont give us a straight answer
we sit on hold for over 30 minutes
a pt is retro term'd
Cigna asks for the open/close date
an anthem rep hangs up on us
after posting, the numbers dont balance
GEHA gets pronounced "Gee-Ha"
patient looses a refund check
Patient gives us the wrong ins info
rep ask US if we're in network
a rep is sassy
Pt calls billing and says "i PaiD iN fuLL wHeN i WaS tHeRe"
Ameritas gets pronounced "Amer-eetas"
a patient doesnt give us their medical insurance
UHC doesnt process a claim correctly
pt fails to tell us their insurance has changed
REPRESENTATIVE!
someone talks to the pt and doesnt put in a view note
a pt leaves an aggressive voicemail
"reps are not available"
pt does not pay balance at checkout
a "promise to pay" fails
a patient doesnt tell us they have another insurance
