(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
an anthem rep hangs up on us
a pt leaves an aggressive voicemail
rep ask US if we're in network
a rep is sassy
patient looses a refund check
a rep wont give us a straight answer
pt does not pay balance at checkout
UHC doesnt process a claim correctly
REPRESENTATIVE!
Pt calls billing and says "i PaiD iN fuLL wHeN i WaS tHeRe"
a patient doesnt tell us they have another insurance
a "promise to pay" fails
Cigna asks for the open/close date
"reps are not available"
pt fails to tell us their insurance has changed
Ameritas gets pronounced "Amer-eetas"
a pt is retro term'd
after posting, the numbers dont balance
we sit on hold for over 30 minutes
someone talks to the pt and doesnt put in a view note
