(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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a "promise to pay" fails
"reps are not available"
a patient doesnt tell us they have another insurance
pt fails to tell us their insurance has changed
a pt leaves an aggressive voicemail
a patient doesnt give us their medical insurance
GEHA gets pronounced "Gee-Ha"
rep ask US if we're in network
a rep is sassy
a pt gets caught in a lie
Pt calls billing and says "i PaiD iN fuLL wHeN i WaS tHeRe"
a rep wont give us a straight answer
an anthem rep hangs up on us
REPRESENTATIVE!
patient looses a refund check
after posting, the numbers dont balance
pt does not pay balance at checkout
we sit on hold for over 30 minutes
a pt is retro term'd
Ameritas gets pronounced "Amer-eetas"
someone talks to the pt and doesnt put in a view note
