This bingo card has a free space and 24 words: Handle call in under 3 minutes, Control the call- limit small talk, Thank the caller for holding, Use please and thank you throughout the call, Congratulate the caller on something notable, Make the caller laugh, Asked the caller how they are doing today, Show empathy, Repeat key points back to the caller, Handled a call without placing the caller on hold, The caller called you the wrong name, Only place the caller on hold once under 3 minutes, Caller was transferred to the wrong department, Have a call with no dead air, Returned from lunches and breaks on time on the same day, Used branded closing, Say the callers name at least twice during the call, Deescalated a call, Actively listen to the caller without them have to repeat themselves, Advising the caller while you are placing them on hold, Ask two probing questions, Return to the caller within 3 minutes of placing them on hold., Avoid using company jargons and Educate caller on self- service options.
Call Center BINGO! | Support Center Bingo | CSW -Team Services | Call Center BINGO! | Lowry Call Center BINGO!
Share this URL with your players:
For more control of your online game, create a clone of this card first.
Learn how to conduct a bingo game.
With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
