Thank thecaller forholdingAdvising thecaller whileyou areplacing themon holdAvoidusingcompanyjargonsReturn to thecaller within3 minutes ofplacing themon hold.Asked thecaller howthey aredoing todayRepeatkey pointsback tothe callerHave acall withno deadairShowempathyAsk twoprobingquestionsReturnedfrom lunchesand breakson time onthe same dayDeescalateda callOnly placethe caller onhold onceunder 3minutesCongratulatethe caller onsomethingnotableHandled acall withoutplacing thecaller onholdMakethe callerlaughActively listento the callerwithout themhave to repeatthemselvesSay thecallers nameat least twiceduring thecallControlthe call-limit smalltalkEducatecaller onself- serviceoptionsThe callercalled youthe wrongnameCaller wastransferredto the wrongdepartmentHandlecall inunder 3minutesUse pleaseand thankyouthroughoutthe callUsedbrandedclosingThank thecaller forholdingAdvising thecaller whileyou areplacing themon holdAvoidusingcompanyjargonsReturn to thecaller within3 minutes ofplacing themon hold.Asked thecaller howthey aredoing todayRepeatkey pointsback tothe callerHave acall withno deadairShowempathyAsk twoprobingquestionsReturnedfrom lunchesand breakson time onthe same dayDeescalateda callOnly placethe caller onhold onceunder 3minutesCongratulatethe caller onsomethingnotableHandled acall withoutplacing thecaller onholdMakethe callerlaughActively listento the callerwithout themhave to repeatthemselvesSay thecallers nameat least twiceduring thecallControlthe call-limit smalltalkEducatecaller onself- serviceoptionsThe callercalled youthe wrongnameCaller wastransferredto the wrongdepartmentHandlecall inunder 3minutesUse pleaseand thankyouthroughoutthe callUsedbrandedclosing

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
N
5
I
6
G
7
O
8
N
9
I
10
B
11
G
12
I
13
O
14
O
15
B
16
O
17
N
18
I
19
O
20
B
21
G
22
B
23
G
24
I
  1. N-Thank the caller for holding
  2. B-Advising the caller while you are placing them on hold
  3. G-Avoid using company jargons
  4. N-Return to the caller within 3 minutes of placing them on hold.
  5. I-Asked the caller how they are doing today
  6. G-Repeat key points back to the caller
  7. O-Have a call with no dead air
  8. N-Show empathy
  9. I-Ask two probing questions
  10. B-Returned from lunches and breaks on time on the same day
  11. G-Deescalated a call
  12. I-Only place the caller on hold once under 3 minutes
  13. O-Congratulate the caller on something notable
  14. O-Handled a call without placing the caller on hold
  15. B-Make the caller laugh
  16. O-Actively listen to the caller without them have to repeat themselves
  17. N-Say the callers name at least twice during the call
  18. I-Control the call- limit small talk
  19. O-Educate caller on self- service options
  20. B-The caller called you the wrong name
  21. G-Caller was transferred to the wrong department
  22. B-Handle call in under 3 minutes
  23. G-Use please and thank you throughout the call
  24. I-Used branded closing