Educatecaller onself- serviceoptionsActively listento the callerwithout themhave to repeatthemselvesMakethe callerlaughThe callercalled youthe wrongnameAdvising thecaller whileyou areplacing themon holdControlthe call-limit smalltalkShowempathySay thecallers nameat least twiceduring thecallHandled acall withoutplacing thecaller onholdReturn to thecaller within3 minutes ofplacing themon hold.Caller wastransferredto the wrongdepartmentAvoidusingcompanyjargonsRepeatkey pointsback tothe callerUsedbrandedclosingAsk twoprobingquestionsOnly placethe caller onhold onceunder 3minutesAsked thecaller howthey aredoing todayCongratulatethe caller onsomethingnotableUse pleaseand thankyouthroughoutthe callHave acall withno deadairHandlecall inunder 3minutesDeescalateda callReturnedfrom lunchesand breakson time onthe same dayThank thecaller forholdingEducatecaller onself- serviceoptionsActively listento the callerwithout themhave to repeatthemselvesMakethe callerlaughThe callercalled youthe wrongnameAdvising thecaller whileyou areplacing themon holdControlthe call-limit smalltalkShowempathySay thecallers nameat least twiceduring thecallHandled acall withoutplacing thecaller onholdReturn to thecaller within3 minutes ofplacing themon hold.Caller wastransferredto the wrongdepartmentAvoidusingcompanyjargonsRepeatkey pointsback tothe callerUsedbrandedclosingAsk twoprobingquestionsOnly placethe caller onhold onceunder 3minutesAsked thecaller howthey aredoing todayCongratulatethe caller onsomethingnotableUse pleaseand thankyouthroughoutthe callHave acall withno deadairHandlecall inunder 3minutesDeescalateda callReturnedfrom lunchesand breakson time onthe same dayThank thecaller forholding

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
B
4
B
5
B
6
I
7
N
8
N
9
O
10
N
11
G
12
G
13
G
14
I
15
I
16
I
17
I
18
O
19
G
20
O
21
B
22
G
23
B
24
N
  1. O-Educate caller on self- service options
  2. O-Actively listen to the caller without them have to repeat themselves
  3. B-Make the caller laugh
  4. B-The caller called you the wrong name
  5. B-Advising the caller while you are placing them on hold
  6. I-Control the call- limit small talk
  7. N-Show empathy
  8. N-Say the callers name at least twice during the call
  9. O-Handled a call without placing the caller on hold
  10. N-Return to the caller within 3 minutes of placing them on hold.
  11. G-Caller was transferred to the wrong department
  12. G-Avoid using company jargons
  13. G-Repeat key points back to the caller
  14. I-Used branded closing
  15. I-Ask two probing questions
  16. I-Only place the caller on hold once under 3 minutes
  17. I-Asked the caller how they are doing today
  18. O-Congratulate the caller on something notable
  19. G-Use please and thank you throughout the call
  20. O-Have a call with no dead air
  21. B-Handle call in under 3 minutes
  22. G-Deescalated a call
  23. B-Returned from lunches and breaks on time on the same day
  24. N-Thank the caller for holding