Actively listento the callerwithout themhave to repeatthemselvesAvoidusingcompanyjargonsCongratulatethe caller onsomethingnotableUse pleaseand thankyouthroughoutthe callThank thecaller forholdingAdvising thecaller whileyou areplacing themon holdThe callercalled youthe wrongnameHandled acall withoutplacing thecaller onholdAsk twoprobingquestionsHave acall withno deadairEducatecaller onself- serviceoptionsSay thecallers nameat least twiceduring thecallControlthe call-limit smalltalkUsedbrandedclosingMakethe callerlaughShowempathyOnly placethe caller onhold onceunder 3minutesAsked thecaller howthey aredoing todayHandlecall inunder 3minutesRepeatkey pointsback tothe callerReturn to thecaller within3 minutes ofplacing themon hold.Caller wastransferredto the wrongdepartmentReturnedfrom lunchesand breakson time onthe same dayDeescalateda callActively listento the callerwithout themhave to repeatthemselvesAvoidusingcompanyjargonsCongratulatethe caller onsomethingnotableUse pleaseand thankyouthroughoutthe callThank thecaller forholdingAdvising thecaller whileyou areplacing themon holdThe callercalled youthe wrongnameHandled acall withoutplacing thecaller onholdAsk twoprobingquestionsHave acall withno deadairEducatecaller onself- serviceoptionsSay thecallers nameat least twiceduring thecallControlthe call-limit smalltalkUsedbrandedclosingMakethe callerlaughShowempathyOnly placethe caller onhold onceunder 3minutesAsked thecaller howthey aredoing todayHandlecall inunder 3minutesRepeatkey pointsback tothe callerReturn to thecaller within3 minutes ofplacing themon hold.Caller wastransferredto the wrongdepartmentReturnedfrom lunchesand breakson time onthe same dayDeescalateda call

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
O
4
G
5
N
6
B
7
B
8
O
9
I
10
O
11
O
12
N
13
I
14
I
15
B
16
N
17
I
18
I
19
B
20
G
21
N
22
G
23
B
24
G
  1. O-Actively listen to the caller without them have to repeat themselves
  2. G-Avoid using company jargons
  3. O-Congratulate the caller on something notable
  4. G-Use please and thank you throughout the call
  5. N-Thank the caller for holding
  6. B-Advising the caller while you are placing them on hold
  7. B-The caller called you the wrong name
  8. O-Handled a call without placing the caller on hold
  9. I-Ask two probing questions
  10. O-Have a call with no dead air
  11. O-Educate caller on self- service options
  12. N-Say the callers name at least twice during the call
  13. I-Control the call- limit small talk
  14. I-Used branded closing
  15. B-Make the caller laugh
  16. N-Show empathy
  17. I-Only place the caller on hold once under 3 minutes
  18. I-Asked the caller how they are doing today
  19. B-Handle call in under 3 minutes
  20. G-Repeat key points back to the caller
  21. N-Return to the caller within 3 minutes of placing them on hold.
  22. G-Caller was transferred to the wrong department
  23. B-Returned from lunches and breaks on time on the same day
  24. G-Deescalated a call