Makethe callerlaughReturn to thecaller within3 minutes ofplacing themon hold.Thank thecaller forholdingThe callercalled youthe wrongnameAsked thecaller howthey aredoing todayActively listento the callerwithout themhave to repeatthemselvesHandlecall inunder 3minutesSay thecallers nameat least twiceduring thecallOnly placethe caller onhold onceunder 3minutesAvoidusingcompanyjargonsHandled acall withoutplacing thecaller onholdUsedbrandedclosingAdvising thecaller whileyou areplacing themon holdShowempathyDeescalateda callEducatecaller onself- serviceoptionsUse pleaseand thankyouthroughoutthe callCaller wastransferredto the wrongdepartmentHave acall withno deadairRepeatkey pointsback tothe callerAsk twoprobingquestionsControlthe call-limit smalltalkCongratulatethe caller onsomethingnotableReturnedfrom lunchesand breakson time onthe same dayMakethe callerlaughReturn to thecaller within3 minutes ofplacing themon hold.Thank thecaller forholdingThe callercalled youthe wrongnameAsked thecaller howthey aredoing todayActively listento the callerwithout themhave to repeatthemselvesHandlecall inunder 3minutesSay thecallers nameat least twiceduring thecallOnly placethe caller onhold onceunder 3minutesAvoidusingcompanyjargonsHandled acall withoutplacing thecaller onholdUsedbrandedclosingAdvising thecaller whileyou areplacing themon holdShowempathyDeescalateda callEducatecaller onself- serviceoptionsUse pleaseand thankyouthroughoutthe callCaller wastransferredto the wrongdepartmentHave acall withno deadairRepeatkey pointsback tothe callerAsk twoprobingquestionsControlthe call-limit smalltalkCongratulatethe caller onsomethingnotableReturnedfrom lunchesand breakson time onthe same day

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
N
4
B
5
I
6
O
7
B
8
N
9
I
10
G
11
O
12
I
13
B
14
N
15
G
16
O
17
G
18
G
19
O
20
G
21
I
22
I
23
O
24
B
  1. B-Make the caller laugh
  2. N-Return to the caller within 3 minutes of placing them on hold.
  3. N-Thank the caller for holding
  4. B-The caller called you the wrong name
  5. I-Asked the caller how they are doing today
  6. O-Actively listen to the caller without them have to repeat themselves
  7. B-Handle call in under 3 minutes
  8. N-Say the callers name at least twice during the call
  9. I-Only place the caller on hold once under 3 minutes
  10. G-Avoid using company jargons
  11. O-Handled a call without placing the caller on hold
  12. I-Used branded closing
  13. B-Advising the caller while you are placing them on hold
  14. N-Show empathy
  15. G-Deescalated a call
  16. O-Educate caller on self- service options
  17. G-Use please and thank you throughout the call
  18. G-Caller was transferred to the wrong department
  19. O-Have a call with no dead air
  20. G-Repeat key points back to the caller
  21. I-Ask two probing questions
  22. I-Control the call- limit small talk
  23. O-Congratulate the caller on something notable
  24. B-Returned from lunches and breaks on time on the same day