Thank thecaller forholdingHave acall withno deadairEducatecaller onself- serviceoptionsSay thecallers nameat least twiceduring thecallAsked thecaller howthey aredoing todayAdvising thecaller whileyou areplacing themon holdHandlecall inunder 3minutesAsk twoprobingquestionsReturn to thecaller within3 minutes ofplacing themon hold.Makethe callerlaughCaller wastransferredto the wrongdepartmentActively listento the callerwithout themhave to repeatthemselvesAvoidusingcompanyjargonsDeescalateda callControlthe call-limit smalltalkReturnedfrom lunchesand breakson time onthe same dayCongratulatethe caller onsomethingnotableRepeatkey pointsback tothe callerShowempathyUse pleaseand thankyouthroughoutthe callOnly placethe caller onhold onceunder 3minutesUsedbrandedclosingThe callercalled youthe wrongnameHandled acall withoutplacing thecaller onholdThank thecaller forholdingHave acall withno deadairEducatecaller onself- serviceoptionsSay thecallers nameat least twiceduring thecallAsked thecaller howthey aredoing todayAdvising thecaller whileyou areplacing themon holdHandlecall inunder 3minutesAsk twoprobingquestionsReturn to thecaller within3 minutes ofplacing themon hold.Makethe callerlaughCaller wastransferredto the wrongdepartmentActively listento the callerwithout themhave to repeatthemselvesAvoidusingcompanyjargonsDeescalateda callControlthe call-limit smalltalkReturnedfrom lunchesand breakson time onthe same dayCongratulatethe caller onsomethingnotableRepeatkey pointsback tothe callerShowempathyUse pleaseand thankyouthroughoutthe callOnly placethe caller onhold onceunder 3minutesUsedbrandedclosingThe callercalled youthe wrongnameHandled acall withoutplacing thecaller onhold

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
N
5
I
6
B
7
B
8
I
9
N
10
B
11
G
12
O
13
G
14
G
15
I
16
B
17
O
18
G
19
N
20
G
21
I
22
I
23
B
24
O
  1. N-Thank the caller for holding
  2. O-Have a call with no dead air
  3. O-Educate caller on self- service options
  4. N-Say the callers name at least twice during the call
  5. I-Asked the caller how they are doing today
  6. B-Advising the caller while you are placing them on hold
  7. B-Handle call in under 3 minutes
  8. I-Ask two probing questions
  9. N-Return to the caller within 3 minutes of placing them on hold.
  10. B-Make the caller laugh
  11. G-Caller was transferred to the wrong department
  12. O-Actively listen to the caller without them have to repeat themselves
  13. G-Avoid using company jargons
  14. G-Deescalated a call
  15. I-Control the call- limit small talk
  16. B-Returned from lunches and breaks on time on the same day
  17. O-Congratulate the caller on something notable
  18. G-Repeat key points back to the caller
  19. N-Show empathy
  20. G-Use please and thank you throughout the call
  21. I-Only place the caller on hold once under 3 minutes
  22. I-Used branded closing
  23. B-The caller called you the wrong name
  24. O-Handled a call without placing the caller on hold