Only placethe caller onhold onceunder 3minutesAsk twoprobingquestionsCongratulatethe caller onsomethingnotableReturn to thecaller within3 minutes ofplacing themon hold.Handled acall withoutplacing thecaller onholdThe callercalled youthe wrongnameAvoidusingcompanyjargonsMakethe callerlaughDeescalateda callRepeatkey pointsback tothe callerActively listento the callerwithout themhave to repeatthemselvesHave acall withno deadairReturnedfrom lunchesand breakson time onthe same dayEducatecaller onself- serviceoptionsUse pleaseand thankyouthroughoutthe callHandlecall inunder 3minutesShowempathyUsedbrandedclosingSay thecallers nameat least twiceduring thecallAdvising thecaller whileyou areplacing themon holdAsked thecaller howthey aredoing todayControlthe call-limit smalltalkCaller wastransferredto the wrongdepartmentThank thecaller forholdingOnly placethe caller onhold onceunder 3minutesAsk twoprobingquestionsCongratulatethe caller onsomethingnotableReturn to thecaller within3 minutes ofplacing themon hold.Handled acall withoutplacing thecaller onholdThe callercalled youthe wrongnameAvoidusingcompanyjargonsMakethe callerlaughDeescalateda callRepeatkey pointsback tothe callerActively listento the callerwithout themhave to repeatthemselvesHave acall withno deadairReturnedfrom lunchesand breakson time onthe same dayEducatecaller onself- serviceoptionsUse pleaseand thankyouthroughoutthe callHandlecall inunder 3minutesShowempathyUsedbrandedclosingSay thecallers nameat least twiceduring thecallAdvising thecaller whileyou areplacing themon holdAsked thecaller howthey aredoing todayControlthe call-limit smalltalkCaller wastransferredto the wrongdepartmentThank thecaller forholding

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
O
4
N
5
O
6
B
7
G
8
B
9
G
10
G
11
O
12
O
13
B
14
O
15
G
16
B
17
N
18
I
19
N
20
B
21
I
22
I
23
G
24
N
  1. I-Only place the caller on hold once under 3 minutes
  2. I-Ask two probing questions
  3. O-Congratulate the caller on something notable
  4. N-Return to the caller within 3 minutes of placing them on hold.
  5. O-Handled a call without placing the caller on hold
  6. B-The caller called you the wrong name
  7. G-Avoid using company jargons
  8. B-Make the caller laugh
  9. G-Deescalated a call
  10. G-Repeat key points back to the caller
  11. O-Actively listen to the caller without them have to repeat themselves
  12. O-Have a call with no dead air
  13. B-Returned from lunches and breaks on time on the same day
  14. O-Educate caller on self- service options
  15. G-Use please and thank you throughout the call
  16. B-Handle call in under 3 minutes
  17. N-Show empathy
  18. I-Used branded closing
  19. N-Say the callers name at least twice during the call
  20. B-Advising the caller while you are placing them on hold
  21. I-Asked the caller how they are doing today
  22. I-Control the call- limit small talk
  23. G-Caller was transferred to the wrong department
  24. N-Thank the caller for holding