Returnedfrom lunchesand breakson time onthe same dayMakethe callerlaughRepeatkey pointsback tothe callerThank thecaller forholdingShowempathyAvoidusingcompanyjargonsUse pleaseand thankyouthroughoutthe callCaller wastransferredto the wrongdepartmentHandled acall withoutplacing thecaller onholdControlthe call-limit smalltalkThe callercalled youthe wrongnameAsked thecaller howthey aredoing todayHandlecall inunder 3minutesAdvising thecaller whileyou areplacing themon holdOnly placethe caller onhold onceunder 3minutesEducatecaller onself- serviceoptionsActively listento the callerwithout themhave to repeatthemselvesDeescalateda callCongratulatethe caller onsomethingnotableHave acall withno deadairAsk twoprobingquestionsUsedbrandedclosingReturn to thecaller within3 minutes ofplacing themon hold.Say thecallers nameat least twiceduring thecallReturnedfrom lunchesand breakson time onthe same dayMakethe callerlaughRepeatkey pointsback tothe callerThank thecaller forholdingShowempathyAvoidusingcompanyjargonsUse pleaseand thankyouthroughoutthe callCaller wastransferredto the wrongdepartmentHandled acall withoutplacing thecaller onholdControlthe call-limit smalltalkThe callercalled youthe wrongnameAsked thecaller howthey aredoing todayHandlecall inunder 3minutesAdvising thecaller whileyou areplacing themon holdOnly placethe caller onhold onceunder 3minutesEducatecaller onself- serviceoptionsActively listento the callerwithout themhave to repeatthemselvesDeescalateda callCongratulatethe caller onsomethingnotableHave acall withno deadairAsk twoprobingquestionsUsedbrandedclosingReturn to thecaller within3 minutes ofplacing themon hold.Say thecallers nameat least twiceduring thecall

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
N
5
N
6
G
7
G
8
G
9
O
10
I
11
B
12
I
13
B
14
B
15
I
16
O
17
O
18
G
19
O
20
O
21
I
22
I
23
N
24
N
  1. B-Returned from lunches and breaks on time on the same day
  2. B-Make the caller laugh
  3. G-Repeat key points back to the caller
  4. N-Thank the caller for holding
  5. N-Show empathy
  6. G-Avoid using company jargons
  7. G-Use please and thank you throughout the call
  8. G-Caller was transferred to the wrong department
  9. O-Handled a call without placing the caller on hold
  10. I-Control the call- limit small talk
  11. B-The caller called you the wrong name
  12. I-Asked the caller how they are doing today
  13. B-Handle call in under 3 minutes
  14. B-Advising the caller while you are placing them on hold
  15. I-Only place the caller on hold once under 3 minutes
  16. O-Educate caller on self- service options
  17. O-Actively listen to the caller without them have to repeat themselves
  18. G-Deescalated a call
  19. O-Congratulate the caller on something notable
  20. O-Have a call with no dead air
  21. I-Ask two probing questions
  22. I-Used branded closing
  23. N-Return to the caller within 3 minutes of placing them on hold.
  24. N-Say the callers name at least twice during the call