Handlecall inunder 3minutesOnly placethe caller onhold onceunder 3minutesActively listento the callerwithout themhave to repeatthemselvesShowempathyMakethe callerlaughRepeatkey pointsback tothe callerSay thecallers nameat least twiceduring thecallUsedbrandedclosingHandled acall withoutplacing thecaller onholdDeescalateda callEducatecaller onself- serviceoptionsReturn to thecaller within3 minutes ofplacing themon hold.Use pleaseand thankyouthroughoutthe callAsked thecaller howthey aredoing todayThe callercalled youthe wrongnameReturnedfrom lunchesand breakson time onthe same dayHave acall withno deadairCaller wastransferredto the wrongdepartmentAsk twoprobingquestionsAvoidusingcompanyjargonsControlthe call-limit smalltalkAdvising thecaller whileyou areplacing themon holdThank thecaller forholdingCongratulatethe caller onsomethingnotableHandlecall inunder 3minutesOnly placethe caller onhold onceunder 3minutesActively listento the callerwithout themhave to repeatthemselvesShowempathyMakethe callerlaughRepeatkey pointsback tothe callerSay thecallers nameat least twiceduring thecallUsedbrandedclosingHandled acall withoutplacing thecaller onholdDeescalateda callEducatecaller onself- serviceoptionsReturn to thecaller within3 minutes ofplacing themon hold.Use pleaseand thankyouthroughoutthe callAsked thecaller howthey aredoing todayThe callercalled youthe wrongnameReturnedfrom lunchesand breakson time onthe same dayHave acall withno deadairCaller wastransferredto the wrongdepartmentAsk twoprobingquestionsAvoidusingcompanyjargonsControlthe call-limit smalltalkAdvising thecaller whileyou areplacing themon holdThank thecaller forholdingCongratulatethe caller onsomethingnotable

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
N
5
B
6
G
7
N
8
I
9
O
10
G
11
O
12
N
13
G
14
I
15
B
16
B
17
O
18
G
19
I
20
G
21
I
22
B
23
N
24
O
  1. B-Handle call in under 3 minutes
  2. I-Only place the caller on hold once under 3 minutes
  3. O-Actively listen to the caller without them have to repeat themselves
  4. N-Show empathy
  5. B-Make the caller laugh
  6. G-Repeat key points back to the caller
  7. N-Say the callers name at least twice during the call
  8. I-Used branded closing
  9. O-Handled a call without placing the caller on hold
  10. G-Deescalated a call
  11. O-Educate caller on self- service options
  12. N-Return to the caller within 3 minutes of placing them on hold.
  13. G-Use please and thank you throughout the call
  14. I-Asked the caller how they are doing today
  15. B-The caller called you the wrong name
  16. B-Returned from lunches and breaks on time on the same day
  17. O-Have a call with no dead air
  18. G-Caller was transferred to the wrong department
  19. I-Ask two probing questions
  20. G-Avoid using company jargons
  21. I-Control the call- limit small talk
  22. B-Advising the caller while you are placing them on hold
  23. N-Thank the caller for holding
  24. O-Congratulate the caller on something notable