AvoidusingcompanyjargonsSay thecallers nameat least twiceduring thecallUse pleaseand thankyouthroughoutthe callActively listento the callerwithout themhave to repeatthemselvesThank thecaller forholdingReturnedfrom lunchesand breakson time onthe same dayShowempathyUsedbrandedclosingAsked thecaller howthey aredoing todayHandlecall inunder 3minutesAsk twoprobingquestionsRepeatkey pointsback tothe callerReturn to thecaller within3 minutes ofplacing themon hold.Deescalateda callEducatecaller onself- serviceoptionsAdvising thecaller whileyou areplacing themon holdControlthe call-limit smalltalkCongratulatethe caller onsomethingnotableOnly placethe caller onhold onceunder 3minutesThe callercalled youthe wrongnameMakethe callerlaughHandled acall withoutplacing thecaller onholdHave acall withno deadairCaller wastransferredto the wrongdepartmentAvoidusingcompanyjargonsSay thecallers nameat least twiceduring thecallUse pleaseand thankyouthroughoutthe callActively listento the callerwithout themhave to repeatthemselvesThank thecaller forholdingReturnedfrom lunchesand breakson time onthe same dayShowempathyUsedbrandedclosingAsked thecaller howthey aredoing todayHandlecall inunder 3minutesAsk twoprobingquestionsRepeatkey pointsback tothe callerReturn to thecaller within3 minutes ofplacing themon hold.Deescalateda callEducatecaller onself- serviceoptionsAdvising thecaller whileyou areplacing themon holdControlthe call-limit smalltalkCongratulatethe caller onsomethingnotableOnly placethe caller onhold onceunder 3minutesThe callercalled youthe wrongnameMakethe callerlaughHandled acall withoutplacing thecaller onholdHave acall withno deadairCaller wastransferredto the wrongdepartment

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
G
4
O
5
N
6
B
7
N
8
I
9
I
10
B
11
I
12
G
13
N
14
G
15
O
16
B
17
I
18
O
19
I
20
B
21
B
22
O
23
O
24
G
  1. G-Avoid using company jargons
  2. N-Say the callers name at least twice during the call
  3. G-Use please and thank you throughout the call
  4. O-Actively listen to the caller without them have to repeat themselves
  5. N-Thank the caller for holding
  6. B-Returned from lunches and breaks on time on the same day
  7. N-Show empathy
  8. I-Used branded closing
  9. I-Asked the caller how they are doing today
  10. B-Handle call in under 3 minutes
  11. I-Ask two probing questions
  12. G-Repeat key points back to the caller
  13. N-Return to the caller within 3 minutes of placing them on hold.
  14. G-Deescalated a call
  15. O-Educate caller on self- service options
  16. B-Advising the caller while you are placing them on hold
  17. I-Control the call- limit small talk
  18. O-Congratulate the caller on something notable
  19. I-Only place the caller on hold once under 3 minutes
  20. B-The caller called you the wrong name
  21. B-Make the caller laugh
  22. O-Handled a call without placing the caller on hold
  23. O-Have a call with no dead air
  24. G-Caller was transferred to the wrong department