Advising thecaller whileyou areplacing themon holdOnly placethe caller onhold onceunder 3minutesCongratulatethe caller onsomethingnotableHandlecall inunder 3minutesReturn to thecaller within3 minutes ofplacing themon hold.Caller wastransferredto the wrongdepartmentUse pleaseand thankyouthroughoutthe callRepeatkey pointsback tothe callerMakethe callerlaughHandled acall withoutplacing thecaller onholdThank thecaller forholdingAsked thecaller howthey aredoing todaySay thecallers nameat least twiceduring thecallAvoidusingcompanyjargonsThe callercalled youthe wrongnameEducatecaller onself- serviceoptionsShowempathyAsk twoprobingquestionsControlthe call-limit smalltalkUsedbrandedclosingDeescalateda callHave acall withno deadairReturnedfrom lunchesand breakson time onthe same dayActively listento the callerwithout themhave to repeatthemselvesAdvising thecaller whileyou areplacing themon holdOnly placethe caller onhold onceunder 3minutesCongratulatethe caller onsomethingnotableHandlecall inunder 3minutesReturn to thecaller within3 minutes ofplacing themon hold.Caller wastransferredto the wrongdepartmentUse pleaseand thankyouthroughoutthe callRepeatkey pointsback tothe callerMakethe callerlaughHandled acall withoutplacing thecaller onholdThank thecaller forholdingAsked thecaller howthey aredoing todaySay thecallers nameat least twiceduring thecallAvoidusingcompanyjargonsThe callercalled youthe wrongnameEducatecaller onself- serviceoptionsShowempathyAsk twoprobingquestionsControlthe call-limit smalltalkUsedbrandedclosingDeescalateda callHave acall withno deadairReturnedfrom lunchesand breakson time onthe same dayActively listento the callerwithout themhave to repeatthemselves

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
B
5
N
6
G
7
G
8
G
9
B
10
O
11
N
12
I
13
N
14
G
15
B
16
O
17
N
18
I
19
I
20
I
21
G
22
O
23
B
24
O
  1. B-Advising the caller while you are placing them on hold
  2. I-Only place the caller on hold once under 3 minutes
  3. O-Congratulate the caller on something notable
  4. B-Handle call in under 3 minutes
  5. N-Return to the caller within 3 minutes of placing them on hold.
  6. G-Caller was transferred to the wrong department
  7. G-Use please and thank you throughout the call
  8. G-Repeat key points back to the caller
  9. B-Make the caller laugh
  10. O-Handled a call without placing the caller on hold
  11. N-Thank the caller for holding
  12. I-Asked the caller how they are doing today
  13. N-Say the callers name at least twice during the call
  14. G-Avoid using company jargons
  15. B-The caller called you the wrong name
  16. O-Educate caller on self- service options
  17. N-Show empathy
  18. I-Ask two probing questions
  19. I-Control the call- limit small talk
  20. I-Used branded closing
  21. G-Deescalated a call
  22. O-Have a call with no dead air
  23. B-Returned from lunches and breaks on time on the same day
  24. O-Actively listen to the caller without them have to repeat themselves