Use pleaseand thankyouthroughoutthe callHandlecall inunder 3minutesMakethe callerlaughActively listento the callerwithout themhave to repeatthemselvesAdvising thecaller whileyou areplacing themon holdAsked thecaller howthey aredoing todayRepeatkey pointsback tothe callerAvoidusingcompanyjargonsControlthe call-limit smalltalkReturn to thecaller within3 minutes ofplacing themon hold.Have acall withno deadairCongratulatethe caller onsomethingnotableOnly placethe caller onhold onceunder 3minutesThank thecaller forholdingUsedbrandedclosingAsk twoprobingquestionsDeescalateda callThe callercalled youthe wrongnameReturnedfrom lunchesand breakson time onthe same daySay thecallers nameat least twiceduring thecallHandled acall withoutplacing thecaller onholdEducatecaller onself- serviceoptionsCaller wastransferredto the wrongdepartmentShowempathyUse pleaseand thankyouthroughoutthe callHandlecall inunder 3minutesMakethe callerlaughActively listento the callerwithout themhave to repeatthemselvesAdvising thecaller whileyou areplacing themon holdAsked thecaller howthey aredoing todayRepeatkey pointsback tothe callerAvoidusingcompanyjargonsControlthe call-limit smalltalkReturn to thecaller within3 minutes ofplacing themon hold.Have acall withno deadairCongratulatethe caller onsomethingnotableOnly placethe caller onhold onceunder 3minutesThank thecaller forholdingUsedbrandedclosingAsk twoprobingquestionsDeescalateda callThe callercalled youthe wrongnameReturnedfrom lunchesand breakson time onthe same daySay thecallers nameat least twiceduring thecallHandled acall withoutplacing thecaller onholdEducatecaller onself- serviceoptionsCaller wastransferredto the wrongdepartmentShowempathy

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
O
5
B
6
I
7
G
8
G
9
I
10
N
11
O
12
O
13
I
14
N
15
I
16
I
17
G
18
B
19
B
20
N
21
O
22
O
23
G
24
N
  1. G-Use please and thank you throughout the call
  2. B-Handle call in under 3 minutes
  3. B-Make the caller laugh
  4. O-Actively listen to the caller without them have to repeat themselves
  5. B-Advising the caller while you are placing them on hold
  6. I-Asked the caller how they are doing today
  7. G-Repeat key points back to the caller
  8. G-Avoid using company jargons
  9. I-Control the call- limit small talk
  10. N-Return to the caller within 3 minutes of placing them on hold.
  11. O-Have a call with no dead air
  12. O-Congratulate the caller on something notable
  13. I-Only place the caller on hold once under 3 minutes
  14. N-Thank the caller for holding
  15. I-Used branded closing
  16. I-Ask two probing questions
  17. G-Deescalated a call
  18. B-The caller called you the wrong name
  19. B-Returned from lunches and breaks on time on the same day
  20. N-Say the callers name at least twice during the call
  21. O-Handled a call without placing the caller on hold
  22. O-Educate caller on self- service options
  23. G-Caller was transferred to the wrong department
  24. N-Show empathy