Use pleaseand thankyouthroughoutthe callCongratulatethe caller onsomethingnotableEducatecaller onself- serviceoptionsRepeatkey pointsback tothe callerReturnedfrom lunchesand breakson time onthe same dayOnly placethe caller onhold onceunder 3minutesHave acall withno deadairThank thecaller forholdingMakethe callerlaughHandled acall withoutplacing thecaller onholdActively listento the callerwithout themhave to repeatthemselvesDeescalateda callHandlecall inunder 3minutesAsked thecaller howthey aredoing todayCaller wastransferredto the wrongdepartmentAvoidusingcompanyjargonsReturn to thecaller within3 minutes ofplacing themon hold.Controlthe call-limit smalltalkThe callercalled youthe wrongnameUsedbrandedclosingAsk twoprobingquestionsShowempathyAdvising thecaller whileyou areplacing themon holdSay thecallers nameat least twiceduring thecallUse pleaseand thankyouthroughoutthe callCongratulatethe caller onsomethingnotableEducatecaller onself- serviceoptionsRepeatkey pointsback tothe callerReturnedfrom lunchesand breakson time onthe same dayOnly placethe caller onhold onceunder 3minutesHave acall withno deadairThank thecaller forholdingMakethe callerlaughHandled acall withoutplacing thecaller onholdActively listento the callerwithout themhave to repeatthemselvesDeescalateda callHandlecall inunder 3minutesAsked thecaller howthey aredoing todayCaller wastransferredto the wrongdepartmentAvoidusingcompanyjargonsReturn to thecaller within3 minutes ofplacing themon hold.Controlthe call-limit smalltalkThe callercalled youthe wrongnameUsedbrandedclosingAsk twoprobingquestionsShowempathyAdvising thecaller whileyou areplacing themon holdSay thecallers nameat least twiceduring thecall

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
G
5
B
6
I
7
O
8
N
9
B
10
O
11
O
12
G
13
B
14
I
15
G
16
G
17
N
18
I
19
B
20
I
21
I
22
N
23
B
24
N
  1. G-Use please and thank you throughout the call
  2. O-Congratulate the caller on something notable
  3. O-Educate caller on self- service options
  4. G-Repeat key points back to the caller
  5. B-Returned from lunches and breaks on time on the same day
  6. I-Only place the caller on hold once under 3 minutes
  7. O-Have a call with no dead air
  8. N-Thank the caller for holding
  9. B-Make the caller laugh
  10. O-Handled a call without placing the caller on hold
  11. O-Actively listen to the caller without them have to repeat themselves
  12. G-Deescalated a call
  13. B-Handle call in under 3 minutes
  14. I-Asked the caller how they are doing today
  15. G-Caller was transferred to the wrong department
  16. G-Avoid using company jargons
  17. N-Return to the caller within 3 minutes of placing them on hold.
  18. I-Control the call- limit small talk
  19. B-The caller called you the wrong name
  20. I-Used branded closing
  21. I-Ask two probing questions
  22. N-Show empathy
  23. B-Advising the caller while you are placing them on hold
  24. N-Say the callers name at least twice during the call