Handled acall withoutplacing thecaller onholdThe callercalled youthe wrongnameEducatecaller onself- serviceoptionsReturnedfrom lunchesand breakson time onthe same dayThank thecaller forholdingAdvising thecaller whileyou areplacing themon holdUsedbrandedclosingOnly placethe caller onhold onceunder 3minutesReturn to thecaller within3 minutes ofplacing themon hold.Use pleaseand thankyouthroughoutthe callHandlecall inunder 3minutesCongratulatethe caller onsomethingnotableAsk twoprobingquestionsMakethe callerlaughAsked thecaller howthey aredoing todayHave acall withno deadairActively listento the callerwithout themhave to repeatthemselvesAvoidusingcompanyjargonsDeescalateda callShowempathySay thecallers nameat least twiceduring thecallControlthe call-limit smalltalkCaller wastransferredto the wrongdepartmentRepeatkey pointsback tothe callerHandled acall withoutplacing thecaller onholdThe callercalled youthe wrongnameEducatecaller onself- serviceoptionsReturnedfrom lunchesand breakson time onthe same dayThank thecaller forholdingAdvising thecaller whileyou areplacing themon holdUsedbrandedclosingOnly placethe caller onhold onceunder 3minutesReturn to thecaller within3 minutes ofplacing themon hold.Use pleaseand thankyouthroughoutthe callHandlecall inunder 3minutesCongratulatethe caller onsomethingnotableAsk twoprobingquestionsMakethe callerlaughAsked thecaller howthey aredoing todayHave acall withno deadairActively listento the callerwithout themhave to repeatthemselvesAvoidusingcompanyjargonsDeescalateda callShowempathySay thecallers nameat least twiceduring thecallControlthe call-limit smalltalkCaller wastransferredto the wrongdepartmentRepeatkey pointsback tothe caller

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
B
5
N
6
B
7
I
8
I
9
N
10
G
11
B
12
O
13
I
14
B
15
I
16
O
17
O
18
G
19
G
20
N
21
N
22
I
23
G
24
G
  1. O-Handled a call without placing the caller on hold
  2. B-The caller called you the wrong name
  3. O-Educate caller on self- service options
  4. B-Returned from lunches and breaks on time on the same day
  5. N-Thank the caller for holding
  6. B-Advising the caller while you are placing them on hold
  7. I-Used branded closing
  8. I-Only place the caller on hold once under 3 minutes
  9. N-Return to the caller within 3 minutes of placing them on hold.
  10. G-Use please and thank you throughout the call
  11. B-Handle call in under 3 minutes
  12. O-Congratulate the caller on something notable
  13. I-Ask two probing questions
  14. B-Make the caller laugh
  15. I-Asked the caller how they are doing today
  16. O-Have a call with no dead air
  17. O-Actively listen to the caller without them have to repeat themselves
  18. G-Avoid using company jargons
  19. G-Deescalated a call
  20. N-Show empathy
  21. N-Say the callers name at least twice during the call
  22. I-Control the call- limit small talk
  23. G-Caller was transferred to the wrong department
  24. G-Repeat key points back to the caller