Handled acall withoutplacing thecaller onholdRepeatkey pointsback tothe callerAsked thecaller howthey aredoing todayThe callercalled youthe wrongnameReturn to thecaller within3 minutes ofplacing themon hold.Handlecall inunder 3minutesDeescalateda callCongratulatethe caller onsomethingnotableShowempathyAsk twoprobingquestionsReturnedfrom lunchesand breakson time onthe same dayAvoidusingcompanyjargonsUsedbrandedclosingThank thecaller forholdingCaller wastransferredto the wrongdepartmentHave acall withno deadairMakethe callerlaughEducatecaller onself- serviceoptionsAdvising thecaller whileyou areplacing themon holdOnly placethe caller onhold onceunder 3minutesActively listento the callerwithout themhave to repeatthemselvesUse pleaseand thankyouthroughoutthe callControlthe call-limit smalltalkSay thecallers nameat least twiceduring thecallHandled acall withoutplacing thecaller onholdRepeatkey pointsback tothe callerAsked thecaller howthey aredoing todayThe callercalled youthe wrongnameReturn to thecaller within3 minutes ofplacing themon hold.Handlecall inunder 3minutesDeescalateda callCongratulatethe caller onsomethingnotableShowempathyAsk twoprobingquestionsReturnedfrom lunchesand breakson time onthe same dayAvoidusingcompanyjargonsUsedbrandedclosingThank thecaller forholdingCaller wastransferredto the wrongdepartmentHave acall withno deadairMakethe callerlaughEducatecaller onself- serviceoptionsAdvising thecaller whileyou areplacing themon holdOnly placethe caller onhold onceunder 3minutesActively listento the callerwithout themhave to repeatthemselvesUse pleaseand thankyouthroughoutthe callControlthe call-limit smalltalkSay thecallers nameat least twiceduring thecall

BSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
B
5
N
6
B
7
G
8
O
9
N
10
I
11
B
12
G
13
I
14
N
15
G
16
O
17
B
18
O
19
B
20
I
21
O
22
G
23
I
24
N
  1. O-Handled a call without placing the caller on hold
  2. G-Repeat key points back to the caller
  3. I-Asked the caller how they are doing today
  4. B-The caller called you the wrong name
  5. N-Return to the caller within 3 minutes of placing them on hold.
  6. B-Handle call in under 3 minutes
  7. G-Deescalated a call
  8. O-Congratulate the caller on something notable
  9. N-Show empathy
  10. I-Ask two probing questions
  11. B-Returned from lunches and breaks on time on the same day
  12. G-Avoid using company jargons
  13. I-Used branded closing
  14. N-Thank the caller for holding
  15. G-Caller was transferred to the wrong department
  16. O-Have a call with no dead air
  17. B-Make the caller laugh
  18. O-Educate caller on self- service options
  19. B-Advising the caller while you are placing them on hold
  20. I-Only place the caller on hold once under 3 minutes
  21. O-Actively listen to the caller without them have to repeat themselves
  22. G-Use please and thank you throughout the call
  23. I-Control the call- limit small talk
  24. N-Say the callers name at least twice during the call