This bingo card has a free space and 33 words: Answering an either/or question with yes or no, Don’t know how to refresh the browser, Refers to a Search engine instead of a Browser., Misspells/ mispronounces SkySlope, “Sent” an envelope that is still in Draft., Calls you another name., Please clear cache and cookies, oh i did (they did not), Is using Internet Explorer?, Mac OS is out of date., Eating food while talking on the phone., Is confused why transaction is incomplete, “Is SkySlope down?” provides no other context, Okta issue (free Space), TRREB acct merge, Agent wants to do Admin-only tasks (manage checklist, assign reviewer etc), “I am very tech-savvy”, Makes a weird sound while on the phone., Needs to unlink NRDS but does not provide NRDS, Login issue but doesn't provide email, Asks when we are going to review their file, Wants to merge 2 transactions together, “I ALWAYS log in under this email address” - gives nonwork-related email address, Refuses to learn our terms (rooms), Demands for a manager after you give them the correct answer, Doesn’t listen to the answer provided and asks the same question again, “I’m locked out of my account!” just needs a password reset- not actually locked out, Instead of following directions, they start doing whatever through the program getting more lost, Says “HELLO???” after 1 minute of no response., Chats in and asks us to call them., Starts out with “your software sucks” or similar., Confuses “county” for country, A Canadian user says “zed” and ANSWERING IN ALL CAPS.
I.T LIFE | P4 | P4 | Call Center | Call Center
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