Agent wants todo Admin-onlytasks (managechecklist,assign revieweretc)Asks whenwe are goingto reviewtheir file“I am verytech-savvy”“I ALWAYS log inunder this emailaddress” - givesnonwork-relatedemail addressDon’t knowhow torefresh thebrowser“Sent” anenvelopethat is stillin Draft.Misspells/mispronouncesSkySlopeDoesn’t listento the answerprovided andasks the samequestion again“I’m locked outof my account!”just needs apassword reset-not actuallylocked outDemands for amanager afteryou give themthe correctanswerInstead offollowingdirections, theystart doingwhatever throughthe programgetting more lostStarts outwith “yoursoftwaresucks” orsimilar.TRREBacctmergeIs confusedwhytransactionis incompleteConfuses“county”forcountryACanadianuser says“zed”Oktaissue(freeSpace)Eatingfood whiletalking onthe phone.“Is SkySlopedown?”provides noother contextRefers to aSearchengineinstead of aBrowser.Chats inand asksus to callthem.Mac OSis out ofdate.Calls youanothername.Refusesto learnour terms(rooms)Please clearcache andcookies, oh idid (they didnot)Makes aweird soundwhile on thephone.Needs tounlink NRDSbut does notprovideNRDSAnsweringan either/orquestion withyes or noANSWERINGIN ALL CAPSSays“HELLO???”after 1minute of noresponse.Wants tomerge 2transactionstogetherIs usingInternetExplorer?Login issuebut doesn'tprovideemailAgent wants todo Admin-onlytasks (managechecklist,assign revieweretc)Asks whenwe are goingto reviewtheir file“I am verytech-savvy”“I ALWAYS log inunder this emailaddress” - givesnonwork-relatedemail addressDon’t knowhow torefresh thebrowser“Sent” anenvelopethat is stillin Draft.Misspells/mispronouncesSkySlopeDoesn’t listento the answerprovided andasks the samequestion again“I’m locked outof my account!”just needs apassword reset-not actuallylocked outDemands for amanager afteryou give themthe correctanswerInstead offollowingdirections, theystart doingwhatever throughthe programgetting more lostStarts outwith “yoursoftwaresucks” orsimilar.TRREBacctmergeIs confusedwhytransactionis incompleteConfuses“county”forcountryACanadianuser says“zed”Oktaissue(freeSpace)Eatingfood whiletalking onthe phone.“Is SkySlopedown?”provides noother contextRefers to aSearchengineinstead of aBrowser.Chats inand asksus to callthem.Mac OSis out ofdate.Calls youanothername.Refusesto learnour terms(rooms)Please clearcache andcookies, oh idid (they didnot)Makes aweird soundwhile on thephone.Needs tounlink NRDSbut does notprovideNRDSAnsweringan either/orquestion withyes or noANSWERINGIN ALL CAPSSays“HELLO???”after 1minute of noresponse.Wants tomerge 2transactionstogetherIs usingInternetExplorer?Login issuebut doesn'tprovideemail

Support Queue BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent wants to do Admin-only tasks (manage checklist, assign reviewer etc)
  2. Asks when we are going to review their file
  3. “I am very tech-savvy”
  4. “I ALWAYS log in under this email address” - gives nonwork-related email address
  5. Don’t know how to refresh the browser
  6. “Sent” an envelope that is still in Draft.
  7. Misspells/ mispronounces SkySlope
  8. Doesn’t listen to the answer provided and asks the same question again
  9. “I’m locked out of my account!” just needs a password reset- not actually locked out
  10. Demands for a manager after you give them the correct answer
  11. Instead of following directions, they start doing whatever through the program getting more lost
  12. Starts out with “your software sucks” or similar.
  13. TRREB acct merge
  14. Is confused why transaction is incomplete
  15. Confuses “county” for country
  16. A Canadian user says “zed”
  17. Okta issue (free Space)
  18. Eating food while talking on the phone.
  19. “Is SkySlope down?” provides no other context
  20. Refers to a Search engine instead of a Browser.
  21. Chats in and asks us to call them.
  22. Mac OS is out of date.
  23. Calls you another name.
  24. Refuses to learn our terms (rooms)
  25. Please clear cache and cookies, oh i did (they did not)
  26. Makes a weird sound while on the phone.
  27. Needs to unlink NRDS but does not provide NRDS
  28. Answering an either/or question with yes or no
  29. ANSWERING IN ALL CAPS
  30. Says “HELLO???” after 1 minute of no response.
  31. Wants to merge 2 transactions together
  32. Is using Internet Explorer?
  33. Login issue but doesn't provide email