This bingo card has a free space and 32 words: Did not interrupt an interaction though I really wanted to., I was approachable to patrons., Was aware of my surroundings during my whole shift., Greeted patron with a smile and acknowledged their presence., Said no without saying no., Walked patron to their destination., Kept conversations with other staff to a minimum., Put the patron first above all other library business., Listened actively and did not interrupt patron., Locked my computer when I walked away to help a patron., Addressed patron concern with kindness & compassion., Showed a patron how to use the scanner/print their document., Kept impromptu conversations to a minimum., Did not use my cell phone at the desk., Asked for help when I didn't know the answer., Asked questions to clarify patrons needs., Closed a conversation with "is there anything else I can help you with?, I wore my nametag., I used the Disney wave instead of pointing., I remained calm during a difficult interaction., I showed someone how to use the kiosk or self-checkout., Assisted someone with a technology issue on a personal device, pleasantly., I went above and beyond to assist a patron by ____________, Said, "I can do that for you!", Said "Great question! I will find that out for you., Recommended something, Greeted a patron by name., Made a patron smile., Assisted a patron with registration for a card, study room, or program., Stepped away for a moment when frustrated., Showed empathy. and Got a compliment from a patron..
Behavior BINGO | JCPL Here to Help Bingo | BEE the BUZZ | JCPL Here To Help BINGO | Respect BINGO
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