(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I used the Disney wave instead of pointing.
Closed a conversation with "is there anything else I can help you with?
Recommended something
Kept impromptu conversations to a minimum.
Listened actively and did not interrupt patron.
Walked patron to their destination.
Said no without saying no.
I wore my nametag.
Said "Great question! I will find that out for you.
Asked for help when I didn't know the answer.
Got a compliment from a patron.
Did not interrupt an interaction though I really wanted to.
I went above and beyond to assist a patron by ____________
Assisted a patron with registration for a card, study room, or program.
Stepped away for a moment when frustrated.
I was approachable to patrons.
Showed empathy.
Did not use my cell phone at the desk.
Kept conversations with other staff to a minimum.
Greeted patron with a smile and acknowledged their presence.
Greeted a patron by name.
Was aware of my surroundings during my whole shift.
Put the patron first above all other library business.
Addressed patron concern with kindness & compassion.
I remained calm during a difficult interaction.
Showed a patron how to use the scanner/print their document.
I showed someone how to use the kiosk or self-checkout.
Made a patron smile.
Asked questions to clarify patrons needs.
Locked my computer when I walked away to help a patron.
Assisted someone with a technology issue on a personal device, pleasantly.
