(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Kept impromptu conversations to a minimum.
I remained calm during a difficult interaction.
Asked questions to clarify patrons needs.
I went above and beyond to assist a patron by ____________
Stepped away for a moment when frustrated.
Said no without saying no.
Said, "I can do that for you!"
Did not interrupt an interaction though I really wanted to.
I used the Disney wave instead of pointing.
Greeted a patron by name.
Got a compliment from a patron.
Locked my computer when I walked away to help a patron.
Listened actively and did not interrupt patron.
Was aware of my surroundings during my whole shift.
Recommended something
Showed empathy.
Assisted someone with a technology issue on a personal device, pleasantly.
Made a patron smile.
I wore my nametag.
I showed someone how to use the kiosk or self-checkout.
I was approachable to patrons.
Did not use my cell phone at the desk.
Walked patron to their destination.
Closed a conversation with "is there anything else I can help you with?
Greeted patron with a smile and acknowledged their presence.
Addressed patron concern with kindness & compassion.
Assisted a patron with registration for a card, study room, or program.
Put the patron first above all other library business.
Showed a patron how to use the scanner/print their document.
Said "Great question! I will find that out for you.
