(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I went above and beyond to assist a patron by ____________
Listened actively and did not interrupt patron.
Was aware of my surroundings during my whole shift.
Said "Great question! I will find that out for you.
I used the Disney wave instead of pointing.
Showed a patron how to use the scanner/print their document.
Recommended something
Addressed patron concern with kindness & compassion.
Greeted a patron by name.
Said no without saying no.
Asked for help when I didn't know the answer.
Kept conversations with other staff to a minimum.
Did not use my cell phone at the desk.
Got a compliment from a patron.
Asked questions to clarify patrons needs.
Said, "I can do that for you!"
I remained calm during a difficult interaction.
Stepped away for a moment when frustrated.
Locked my computer when I walked away to help a patron.
Did not interrupt an interaction though I really wanted to.
I wore my nametag.
Walked patron to their destination.
I was approachable to patrons.
Kept impromptu conversations to a minimum.
Put the patron first above all other library business.
Closed a conversation with "is there anything else I can help you with?
Made a patron smile.
Greeted patron with a smile and acknowledged their presence.
Assisted someone with a technology issue on a personal device, pleasantly.
Assisted a patron with registration for a card, study room, or program.
Showed empathy.
I showed someone how to use the kiosk or self-checkout.
