(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walked patron to their destination.
Asked questions to clarify patrons needs.
Showed empathy.
Greeted a patron by name.
I showed someone how to use the kiosk or self-checkout.
Said no without saying no.
Did not use my cell phone at the desk.
Showed a patron how to use the scanner/print their document.
Said "Great question! I will find that out for you.
Closed a conversation with "is there anything else I can help you with?
Did not interrupt an interaction though I really wanted to.
Recommended something
Asked for help when I didn't know the answer.
I remained calm during a difficult interaction.
Assisted someone with a technology issue on a personal device, pleasantly.
Assisted a patron with registration for a card, study room, or program.
I wore my nametag.
Got a compliment from a patron.
Greeted patron with a smile and acknowledged their presence.
Stepped away for a moment when frustrated.
Kept conversations with other staff to a minimum.
Was aware of my surroundings during my whole shift.
Locked my computer when I walked away to help a patron.
Said, "I can do that for you!"
Put the patron first above all other library business.
Listened actively and did not interrupt patron.
Kept impromptu conversations to a minimum.
Addressed patron concern with kindness & compassion.
Made a patron smile.
I went above and beyond to assist a patron by ____________
