(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Addressed patron concern with kindness & compassion.
Closed a conversation with "is there anything else I can help you with?
Did not interrupt an interaction though I really wanted to.
Said, "I can do that for you!"
I wore my nametag.
Kept conversations with other staff to a minimum.
Made a patron smile.
Said "Great question! I will find that out for you.
I went above and beyond to assist a patron by ____________
Greeted a patron by name.
I remained calm during a difficult interaction.
Showed empathy.
Stepped away for a moment when frustrated.
Did not use my cell phone at the desk.
Said no without saying no.
Walked patron to their destination.
I used the Disney wave instead of pointing.
Greeted patron with a smile and acknowledged their presence.
I showed someone how to use the kiosk or self-checkout.
Showed a patron how to use the scanner/print their document.
Put the patron first above all other library business.
Assisted someone with a technology issue on a personal device, pleasantly.
Listened actively and did not interrupt patron.
Asked questions to clarify patrons needs.
I was approachable to patrons.
Assisted a patron with registration for a card, study room, or program.
Recommended something
Was aware of my surroundings during my whole shift.
Asked for help when I didn't know the answer.
Locked my computer when I walked away to help a patron.
