(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Showed a patron how to use the scanner/print their document.
Said "Great question! I will find that out for you.
Greeted patron with a smile and acknowledged their presence.
I went above and beyond to assist a patron by ____________
Asked questions to clarify patrons needs.
Said no without saying no.
I was approachable to patrons.
Assisted a patron with registration for a card, study room, or program.
Asked for help when I didn't know the answer.
Locked my computer when I walked away to help a patron.
Walked patron to their destination.
Closed a conversation with "is there anything else I can help you with?
Addressed patron concern with kindness & compassion.
Kept impromptu conversations to a minimum.
Assisted someone with a technology issue on a personal device, pleasantly.
Said, "I can do that for you!"
Made a patron smile.
I remained calm during a difficult interaction.
Showed empathy.
Did not interrupt an interaction though I really wanted to.
Listened actively and did not interrupt patron.
Was aware of my surroundings during my whole shift.
I showed someone how to use the kiosk or self-checkout.
Recommended something
Greeted a patron by name.
Stepped away for a moment when frustrated.
I used the Disney wave instead of pointing.
I wore my nametag.
Put the patron first above all other library business.
