(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisted a patron with registration for a card, study room, or program.
I used the Disney wave instead of pointing.
Said, "I can do that for you!"
Stepped away for a moment when frustrated.
Did not interrupt an interaction though I really wanted to.
Put the patron first above all other library business.
Showed empathy.
Kept impromptu conversations to a minimum.
Locked my computer when I walked away to help a patron.
I showed someone how to use the kiosk or self-checkout.
Walked patron to their destination.
Recommended something
Made a patron smile.
Asked questions to clarify patrons needs.
Greeted patron with a smile and acknowledged their presence.
Kept conversations with other staff to a minimum.
I was approachable to patrons.
Asked for help when I didn't know the answer.
I went above and beyond to assist a patron by ____________
Did not use my cell phone at the desk.
Was aware of my surroundings during my whole shift.
Greeted a patron by name.
Got a compliment from a patron.
Closed a conversation with "is there anything else I can help you with?
Showed a patron how to use the scanner/print their document.
I wore my nametag.
Assisted someone with a technology issue on a personal device, pleasantly.
I remained calm during a difficult interaction.
Said no without saying no.
Addressed patron concern with kindness & compassion.
Said "Great question! I will find that out for you.
