(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made a patron smile.
Did not interrupt an interaction though I really wanted to.
I showed someone how to use the kiosk or self-checkout.
Walked patron to their destination.
Said no without saying no.
Assisted someone with a technology issue on a personal device, pleasantly.
Showed empathy.
I remained calm during a difficult interaction.
Did not use my cell phone at the desk.
I used the Disney wave instead of pointing.
Greeted patron with a smile and acknowledged their presence.
Kept conversations with other staff to a minimum.
Stepped away for a moment when frustrated.
Showed a patron how to use the scanner/print their document.
I wore my nametag.
Listened actively and did not interrupt patron.
Was aware of my surroundings during my whole shift.
Closed a conversation with "is there anything else I can help you with?
I went above and beyond to assist a patron by ____________
Got a compliment from a patron.
Recommended something
Put the patron first above all other library business.
Said, "I can do that for you!"
Locked my computer when I walked away to help a patron.
Said "Great question! I will find that out for you.
Assisted a patron with registration for a card, study room, or program.
I was approachable to patrons.
Kept impromptu conversations to a minimum.
Asked questions to clarify patrons needs.
Addressed patron concern with kindness & compassion.
