(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Showed empathy.
Closed a conversation with "is there anything else I can help you with?
Locked my computer when I walked away to help a patron.
I was approachable to patrons.
I remained calm during a difficult interaction.
Asked for help when I didn't know the answer.
I went above and beyond to assist a patron by ____________
I showed someone how to use the kiosk or self-checkout.
Assisted a patron with registration for a card, study room, or program.
Said no without saying no.
Showed a patron how to use the scanner/print their document.
Walked patron to their destination.
Stepped away for a moment when frustrated.
Said, "I can do that for you!"
Did not use my cell phone at the desk.
Made a patron smile.
Asked questions to clarify patrons needs.
I wore my nametag.
Addressed patron concern with kindness & compassion.
Was aware of my surroundings during my whole shift.
Kept impromptu conversations to a minimum.
Greeted patron with a smile and acknowledged their presence.
Got a compliment from a patron.
Did not interrupt an interaction though I really wanted to.
Put the patron first above all other library business.
Kept conversations with other staff to a minimum.
Recommended something
Said "Great question! I will find that out for you.
I used the Disney wave instead of pointing.
Listened actively and did not interrupt patron.
Assisted someone with a technology issue on a personal device, pleasantly.
