(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I remained calm during a difficult interaction.
Walked patron to their destination.
Did not interrupt an interaction though I really wanted to.
I was approachable to patrons.
Said no without saying no.
Kept impromptu conversations to a minimum.
Greeted patron with a smile and acknowledged their presence.
I wore my nametag.
Recommended something
Closed a conversation with "is there anything else I can help you with?
Was aware of my surroundings during my whole shift.
Greeted a patron by name.
Asked for help when I didn't know the answer.
Made a patron smile.
Asked questions to clarify patrons needs.
I used the Disney wave instead of pointing.
Addressed patron concern with kindness & compassion.
Assisted a patron with registration for a card, study room, or program.
Showed empathy.
I went above and beyond to assist a patron by ____________
Locked my computer when I walked away to help a patron.
Said "Great question! I will find that out for you.
Put the patron first above all other library business.
Got a compliment from a patron.
Did not use my cell phone at the desk.
Stepped away for a moment when frustrated.
I showed someone how to use the kiosk or self-checkout.
Said, "I can do that for you!"
Listened actively and did not interrupt patron.
Kept conversations with other staff to a minimum.
Showed a patron how to use the scanner/print their document.
Assisted someone with a technology issue on a personal device, pleasantly.
