(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walked patron to their destination.
Said, "I can do that for you!"
Listened actively and did not interrupt patron.
Put the patron first above all other library business.
Kept conversations with other staff to a minimum.
Recommended something
Said no without saying no.
I went above and beyond to assist a patron by ____________
I was approachable to patrons.
Assisted a patron with registration for a card, study room, or program.
Greeted a patron by name.
Closed a conversation with "is there anything else I can help you with?
Said "Great question! I will find that out for you.
Kept impromptu conversations to a minimum.
Showed a patron how to use the scanner/print their document.
Made a patron smile.
I remained calm during a difficult interaction.
Greeted patron with a smile and acknowledged their presence.
Did not interrupt an interaction though I really wanted to.
I showed someone how to use the kiosk or self-checkout.
Stepped away for a moment when frustrated.
Asked for help when I didn't know the answer.
Was aware of my surroundings during my whole shift.
Locked my computer when I walked away to help a patron.
Did not use my cell phone at the desk.
Asked questions to clarify patrons needs.
Got a compliment from a patron.
Assisted someone with a technology issue on a personal device, pleasantly.
Addressed patron concern with kindness & compassion.
