(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said no without saying no.
Greeted patron with a smile and acknowledged their presence.
Kept impromptu conversations to a minimum.
Listened actively and did not interrupt patron.
Kept conversations with other staff to a minimum.
Assisted someone with a technology issue on a personal device, pleasantly.
Was aware of my surroundings during my whole shift.
Asked for help when I didn't know the answer.
Walked patron to their destination.
Recommended something
Made a patron smile.
Addressed patron concern with kindness & compassion.
Did not interrupt an interaction though I really wanted to.
Said "Great question! I will find that out for you.
Put the patron first above all other library business.
I wore my nametag.
Closed a conversation with "is there anything else I can help you with?
I used the Disney wave instead of pointing.
Got a compliment from a patron.
Showed empathy.
I showed someone how to use the kiosk or self-checkout.
Did not use my cell phone at the desk.
I was approachable to patrons.
Showed a patron how to use the scanner/print their document.
Said, "I can do that for you!"
I remained calm during a difficult interaction.
I went above and beyond to assist a patron by ____________
Asked questions to clarify patrons needs.
Assisted a patron with registration for a card, study room, or program.
Greeted a patron by name.
Stepped away for a moment when frustrated.
Locked my computer when I walked away to help a patron.
