(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I remained calm during a difficult interaction.
Greeted a patron by name.
Closed a conversation with "is there anything else I can help you with?
Got a compliment from a patron.
Made a patron smile.
Did not interrupt an interaction though I really wanted to.
Said no without saying no.
Kept conversations with other staff to a minimum.
Addressed patron concern with kindness & compassion.
Greeted patron with a smile and acknowledged their presence.
Showed a patron how to use the scanner/print their document.
Did not use my cell phone at the desk.
Kept impromptu conversations to a minimum.
I showed someone how to use the kiosk or self-checkout.
Listened actively and did not interrupt patron.
Walked patron to their destination.
Stepped away for a moment when frustrated.
Locked my computer when I walked away to help a patron.
I went above and beyond to assist a patron by ____________
Said "Great question! I will find that out for you.
Recommended something
I wore my nametag.
Said, "I can do that for you!"
Asked for help when I didn't know the answer.
Was aware of my surroundings during my whole shift.
I used the Disney wave instead of pointing.
Asked questions to clarify patrons needs.
Assisted someone with a technology issue on a personal device, pleasantly.
Assisted a patron with registration for a card, study room, or program.
I was approachable to patrons.
Put the patron first above all other library business.
