This bingo card has a free space and 24 words: AGI Rejection/ Question, Doesn't have phone on account anymore, Blames TaxAct for a mistake they made, Cx's issue caused because they didn't read, Call lasts at least 15min, Calls with a pricing/ downgrade question after already paying, Cx asks for escalation, Cx swears during call, Cx's issue caused because they didn't follow verbal instruction, Elderly Cx, Cx thinks another site/app is the TaxAct site, Cx has called in more than once today, Cx asks for discount/ refund that we can't provide, Cx getting self-select PIN and IP PIN mixed up, Cx actually has all info they need for easy resolution, Redirect to NAV, Redirect to Pro Sales/ Support, Cx asks for phone code to be sent to email, Cx asking for account/ return info we can't see, Only reason Cx is calling is to get a discount, TaxAct system doesn't send Cx verification code, Cx asks tax question only XPert can answer, Cx asks for higher discount than one being offered and More than 2 accounts tied to same email.
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