TaxAct Account Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Cx has called in more than once today
2. Cx thinks another site/app is the TaxAct site
3. Blames TaxAct for a mistake they made
4. More than 2 accounts tied to same email
5. Elderly Cx
6. Doesn't have phone on account anymore
7. Cx asks tax question only XPert can answer
8. Redirect to Pro Sales/ Support
9. Cx asks for escalation
10. Redirect to NAV
11. Cx asks for higher discount than one being offered
12. TaxAct system doesn't send Cx verification code
13. Calls with a pricing/ downgrade question after already paying
14. Cx's issue caused because they didn't follow verbal instruction
15. Cx asks for discount/ refund that we can't provide
16. AGI Rejection/ Question
17. Cx asks for phone code to be sent to email
18. Call lasts at least 15min
19. Cx actually has all info they need for easy resolution
20. Cx asking for account/ return info we can't see
21. Cx's issue caused because they didn't read
22. Cx swears during call
23. Cx getting self-select PIN and IP PIN mixed up
24. Only reason Cx is calling is to get a discount