(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Only reason Cx is calling is to get a discount
Blames TaxAct for a mistake they made
Cx asks tax question only XPert can answer
Elderly Cx
Cx asking for account/ return info we can't see
Cx getting self-select PIN and IP PIN mixed up
AGI Rejection/ Question
Redirect to NAV
Cx asks for phone code to be sent to email
Cx thinks another site/app is the TaxAct site
Redirect to Pro Sales/ Support
Cx swears during call
Cx asks for higher discount than one being offered
Cx asks for discount/ refund that we can't provide
Cx asks for escalation
Cx's issue caused because they didn't follow verbal instruction
Cx's issue caused because they didn't read
Cx has called in more than once today
More than 2 accounts tied to same email
TaxAct system doesn't send Cx verification code
Cx actually has all info they need for easy resolution
Calls with a pricing/ downgrade question after already paying
