(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Redirect to Pro Sales/ Support
Blames TaxAct for a mistake they made
Cx asking for account/ return info we can't see
AGI Rejection/ Question
Cx swears during call
Cx's issue caused because they didn't follow verbal instruction
Cx asks for escalation
Only reason Cx is calling is to get a discount
Redirect to NAV
Cx asks for discount/ refund that we can't provide
Cx thinks another site/app is the TaxAct site
Cx actually has all info they need for easy resolution
Cx asks for phone code to be sent to email
Cx has called in more than once today
Calls with a pricing/ downgrade question after already paying
Elderly Cx
Call lasts at least 15min
TaxAct system doesn't send Cx verification code
Doesn't have phone on account anymore
Cx asks tax question only XPert can answer
More than 2 accounts tied to same email
Cx asks for higher discount than one being offered
