TaxAct Account Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Cx asks for higher discount than one being offered
2. Cx asks for discount/ refund that we can't provide
3. Doesn't have phone on account anymore
4. Cx getting self-select PIN and IP PIN mixed up
5. AGI Rejection/ Question
6. Call lasts at least 15min
7. More than 2 accounts tied to same email
8. Cx asks tax question only XPert can answer
9. Redirect to Pro Sales/ Support
10. Blames TaxAct for a mistake they made
11. Elderly Cx
12. Cx actually has all info they need for easy resolution
13. Cx swears during call
14. Cx asks for escalation
15. Cx asks for phone code to be sent to email
16. Cx thinks another site/app is the TaxAct site
17. Only reason Cx is calling is to get a discount
18. Redirect to NAV
19. Calls with a pricing/ downgrade question after already paying
20. Cx's issue caused because they didn't follow verbal instruction
21. TaxAct system doesn't send Cx verification code
22. Cx has called in more than once today
23. Cx's issue caused because they didn't read
24. Cx asking for account/ return info we can't see