(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Elderly Cx
Cx swears during call
Cx has called in more than once today
Call lasts at least 15min
Cx asks for higher discount than one being offered
Cx asks for discount/ refund that we can't provide
Cx getting self-select PIN and IP PIN mixed up
TaxAct system doesn't send Cx verification code
Blames TaxAct for a mistake they made
More than 2 accounts tied to same email
AGI Rejection/ Question
Cx asks tax question only XPert can answer
Redirect to NAV
Calls with a pricing/ downgrade question after already paying
Cx actually has all info they need for easy resolution
Doesn't have phone on account anymore
Only reason Cx is calling is to get a discount
Cx's issue caused because they didn't read
Cx asks for phone code to be sent to email
Cx thinks another site/app is the TaxAct site
Cx's issue caused because they didn't follow verbal instruction
