TaxAct Account Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. TaxAct system doesn't send Cx verification code
2. Cx asks for escalation
3. Blames TaxAct for a mistake they made
4. Cx swears during call
5. Calls with a pricing/ downgrade question after already paying
6. Cx's issue caused because they didn't follow verbal instruction
7. Cx asks tax question only XPert can answer
8. Cx asking for account/ return info we can't see
9. More than 2 accounts tied to same email
10. Cx actually has all info they need for easy resolution
11. Cx asks for discount/ refund that we can't provide
12. Elderly Cx
13. Cx has called in more than once today
14. Call lasts at least 15min
15. Cx asks for higher discount than one being offered
16. Cx thinks another site/app is the TaxAct site
17. Redirect to NAV
18. Cx asks for phone code to be sent to email
19. Cx's issue caused because they didn't read
20. Doesn't have phone on account anymore
21. Redirect to Pro Sales/ Support
22. Cx getting self-select PIN and IP PIN mixed up
23. Only reason Cx is calling is to get a discount
24. AGI Rejection/ Question