(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Cx actually has all info they need for easy resolution
Redirect to Pro Sales/ Support
Only reason Cx is calling is to get a discount
Cx thinks another site/app is the TaxAct site
Cx swears during call
Cx asks for escalation
Cx asking for account/ return info we can't see
Cx asks for phone code to be sent to email
More than 2 accounts tied to same email
Cx getting self-select PIN and IP PIN mixed up
Cx's issue caused because they didn't follow verbal instruction
Doesn't have phone on account anymore
Call lasts at least 15min
Cx asks for discount/ refund that we can't provide
Elderly Cx
Cx asks tax question only XPert can answer
Cx has called in more than once today
TaxAct system doesn't send Cx verification code
Calls with a pricing/ downgrade question after already paying
Cx's issue caused because they didn't read
AGI Rejection/ Question
Blames TaxAct for a mistake they made
Cx asks for higher discount than one being offered
