(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Redirect to Pro Sales/ Support
Cx getting self-select PIN and IP PIN mixed up
Calls with a pricing/ downgrade question after already paying
Blames TaxAct for a mistake they made
Cx asks for phone code to be sent to email
Cx swears during call
Redirect to NAV
Cx asks tax question only XPert can answer
Cx actually has all info they need for easy resolution
More than 2 accounts tied to same email
Call lasts at least 15min
Elderly Cx
Cx thinks another site/app is the TaxAct site
Doesn't have phone on account anymore
Cx's issue caused because they didn't follow verbal instruction
Cx asking for account/ return info we can't see
Cx asks for escalation
Only reason Cx is calling is to get a discount
Cx's issue caused because they didn't read
Cx has called in more than once today
AGI Rejection/ Question
TaxAct system doesn't send Cx verification code
Cx asks for discount/ refund that we can't provide
Cx asks for higher discount than one being offered
