This bingo card has 16 words: Primary Research, Secondary research, Emotional Intelligence, Guest Experience Cycle, Moments of truth, Quality Guest Service, Seamless Experience, Cost of Error, External Customer, Internal Customer, Empowerment, Service Recovery, Reputation Management, Influencer, Standard 3 and Free!.
Tourism/Hospitality Customer Service Bingo | TMP33 - ITO & Feeback Process | Customer Service | Customer Service | CRM
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