Building Trust and Positive Interactions

Building Trust and Positive Interactions Bingo Card
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This bingo card has 24 words: Empathised with customer, Obtained promoter, showed acknowledgement, used the AEAR Method, Use of the customer's name, uses of customer's language, built customer confidence, fulfilled a promised to a customer, Free!, set realistic customer expectations, Gain customer's buy in, Deliver outcome compassionately, communicate clearly, Take ownership, maintain customer's trust, Ask purposeful questions, paraphrase the customer's concern, improve the customer's demeanour, avoid jargon, Positive positioning, Show genuine interest, Recap with customer, advocate for customer and used simple terms.

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