showedacknowledgementShowgenuineinterestuses ofcustomer'slanguageparaphrasethecustomer'sconcernAskpurposefulquestionsGaincustomer'sbuy inUse of thecustomer'snamemaintaincustomer'strustPositivepositioningcommunicateclearlyFree!EmpathisedwithcustomerbuiltcustomerconfidenceadvocateforcustomerObtainedpromoterDeliver outcomecompassionatelyTakeownershipavoidjargonfulfilled apromisedto acustomerRecapwithcustomerimprovethecustomer'sdemeanourusedsimpletermsset realisticcustomerexpectationsused theAEARMethodshowedacknowledgementShowgenuineinterestuses ofcustomer'slanguageparaphrasethecustomer'sconcernAskpurposefulquestionsGaincustomer'sbuy inUse of thecustomer'snamemaintaincustomer'strustPositivepositioningcommunicateclearlyFree!EmpathisedwithcustomerbuiltcustomerconfidenceadvocateforcustomerObtainedpromoterDeliver outcomecompassionatelyTakeownershipavoidjargonfulfilled apromisedto acustomerRecapwithcustomerimprovethecustomer'sdemeanourusedsimpletermsset realisticcustomerexpectationsused theAEARMethod

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. showed acknowledgement
  2. Show genuine interest
  3. uses of customer's language
  4. paraphrase the customer's concern
  5. Ask purposeful questions
  6. Gain customer's buy in
  7. Use of the customer's name
  8. maintain customer's trust
  9. Positive positioning
  10. communicate clearly
  11. Free!
  12. Empathised with customer
  13. built customer confidence
  14. advocate for customer
  15. Obtained promoter
  16. Deliver outcome compassionately
  17. Take ownership
  18. avoid jargon
  19. fulfilled a promised to a customer
  20. Recap with customer
  21. improve the customer's demeanour
  22. used simple terms
  23. set realistic customer expectations
  24. used the AEAR Method