Positivepositioningmaintaincustomer'strustTakeownershipRecapwithcustomercommunicateclearlyGaincustomer'sbuy inFree!usedsimpletermsObtainedpromoteradvocateforcustomerfulfilled apromisedto acustomershowedacknowledgementset realisticcustomerexpectationsparaphrasethecustomer'sconcernUse of thecustomer'snameEmpathisedwithcustomerShowgenuineinterestAskpurposefulquestionsuses ofcustomer'slanguagebuiltcustomerconfidenceimprovethecustomer'sdemeanourDeliver outcomecompassionatelyavoidjargonused theAEARMethodPositivepositioningmaintaincustomer'strustTakeownershipRecapwithcustomercommunicateclearlyGaincustomer'sbuy inFree!usedsimpletermsObtainedpromoteradvocateforcustomerfulfilled apromisedto acustomershowedacknowledgementset realisticcustomerexpectationsparaphrasethecustomer'sconcernUse of thecustomer'snameEmpathisedwithcustomerShowgenuineinterestAskpurposefulquestionsuses ofcustomer'slanguagebuiltcustomerconfidenceimprovethecustomer'sdemeanourDeliver outcomecompassionatelyavoidjargonused theAEARMethod

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive positioning
  2. maintain customer's trust
  3. Take ownership
  4. Recap with customer
  5. communicate clearly
  6. Gain customer's buy in
  7. Free!
  8. used simple terms
  9. Obtained promoter
  10. advocate for customer
  11. fulfilled a promised to a customer
  12. showed acknowledgement
  13. set realistic customer expectations
  14. paraphrase the customer's concern
  15. Use of the customer's name
  16. Empathised with customer
  17. Show genuine interest
  18. Ask purposeful questions
  19. uses of customer's language
  20. built customer confidence
  21. improve the customer's demeanour
  22. Deliver outcome compassionately
  23. avoid jargon
  24. used the AEAR Method