advocateforcustomerAskpurposefulquestionsGaincustomer'sbuy inavoidjargonparaphrasethecustomer'sconcernset realisticcustomerexpectationsEmpathisedwithcustomerUse of thecustomer'snameused theAEARMethodDeliver outcomecompassionatelyObtainedpromotershowedacknowledgementTakeownershipPositivepositioningmaintaincustomer'strustimprovethecustomer'sdemeanourFree!uses ofcustomer'slanguageRecapwithcustomerbuiltcustomerconfidenceusedsimpletermsShowgenuineinterestcommunicateclearlyfulfilled apromisedto acustomeradvocateforcustomerAskpurposefulquestionsGaincustomer'sbuy inavoidjargonparaphrasethecustomer'sconcernset realisticcustomerexpectationsEmpathisedwithcustomerUse of thecustomer'snameused theAEARMethodDeliver outcomecompassionatelyObtainedpromotershowedacknowledgementTakeownershipPositivepositioningmaintaincustomer'strustimprovethecustomer'sdemeanourFree!uses ofcustomer'slanguageRecapwithcustomerbuiltcustomerconfidenceusedsimpletermsShowgenuineinterestcommunicateclearlyfulfilled apromisedto acustomer

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. advocate for customer
  2. Ask purposeful questions
  3. Gain customer's buy in
  4. avoid jargon
  5. paraphrase the customer's concern
  6. set realistic customer expectations
  7. Empathised with customer
  8. Use of the customer's name
  9. used the AEAR Method
  10. Deliver outcome compassionately
  11. Obtained promoter
  12. showed acknowledgement
  13. Take ownership
  14. Positive positioning
  15. maintain customer's trust
  16. improve the customer's demeanour
  17. Free!
  18. uses of customer's language
  19. Recap with customer
  20. built customer confidence
  21. used simple terms
  22. Show genuine interest
  23. communicate clearly
  24. fulfilled a promised to a customer