Gaincustomer'sbuy inparaphrasethecustomer'sconcernused theAEARMethodavoidjargonRecapwithcustomerEmpathisedwithcustomerPositivepositioningshowedacknowledgementDeliver outcomecompassionatelycommunicateclearlyTakeownershipbuiltcustomerconfidencefulfilled apromisedto acustomerObtainedpromoterimprovethecustomer'sdemeanourset realisticcustomerexpectationsuses ofcustomer'slanguageFree!Showgenuineinterestmaintaincustomer'strustadvocateforcustomerusedsimpletermsUse of thecustomer'snameAskpurposefulquestionsGaincustomer'sbuy inparaphrasethecustomer'sconcernused theAEARMethodavoidjargonRecapwithcustomerEmpathisedwithcustomerPositivepositioningshowedacknowledgementDeliver outcomecompassionatelycommunicateclearlyTakeownershipbuiltcustomerconfidencefulfilled apromisedto acustomerObtainedpromoterimprovethecustomer'sdemeanourset realisticcustomerexpectationsuses ofcustomer'slanguageFree!Showgenuineinterestmaintaincustomer'strustadvocateforcustomerusedsimpletermsUse of thecustomer'snameAskpurposefulquestions

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gain customer's buy in
  2. paraphrase the customer's concern
  3. used the AEAR Method
  4. avoid jargon
  5. Recap with customer
  6. Empathised with customer
  7. Positive positioning
  8. showed acknowledgement
  9. Deliver outcome compassionately
  10. communicate clearly
  11. Take ownership
  12. built customer confidence
  13. fulfilled a promised to a customer
  14. Obtained promoter
  15. improve the customer's demeanour
  16. set realistic customer expectations
  17. uses of customer's language
  18. Free!
  19. Show genuine interest
  20. maintain customer's trust
  21. advocate for customer
  22. used simple terms
  23. Use of the customer's name
  24. Ask purposeful questions