Empathisedwithcustomeruses ofcustomer'slanguageAskpurposefulquestionsshowedacknowledgementparaphrasethecustomer'sconcernTakeownershipRecapwithcustomerset realisticcustomerexpectationsfulfilled apromisedto acustomerShowgenuineinterestPositivepositioningused theAEARMethodimprovethecustomer'sdemeanourusedsimpletermscommunicateclearlyUse of thecustomer'snameDeliver outcomecompassionatelyavoidjargonbuiltcustomerconfidenceGaincustomer'sbuy inObtainedpromoterFree!maintaincustomer'strustadvocateforcustomerEmpathisedwithcustomeruses ofcustomer'slanguageAskpurposefulquestionsshowedacknowledgementparaphrasethecustomer'sconcernTakeownershipRecapwithcustomerset realisticcustomerexpectationsfulfilled apromisedto acustomerShowgenuineinterestPositivepositioningused theAEARMethodimprovethecustomer'sdemeanourusedsimpletermscommunicateclearlyUse of thecustomer'snameDeliver outcomecompassionatelyavoidjargonbuiltcustomerconfidenceGaincustomer'sbuy inObtainedpromoterFree!maintaincustomer'strustadvocateforcustomer

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathised with customer
  2. uses of customer's language
  3. Ask purposeful questions
  4. showed acknowledgement
  5. paraphrase the customer's concern
  6. Take ownership
  7. Recap with customer
  8. set realistic customer expectations
  9. fulfilled a promised to a customer
  10. Show genuine interest
  11. Positive positioning
  12. used the AEAR Method
  13. improve the customer's demeanour
  14. used simple terms
  15. communicate clearly
  16. Use of the customer's name
  17. Deliver outcome compassionately
  18. avoid jargon
  19. built customer confidence
  20. Gain customer's buy in
  21. Obtained promoter
  22. Free!
  23. maintain customer's trust
  24. advocate for customer