avoidjargonused theAEARMethodimprovethecustomer'sdemeanourbuiltcustomerconfidencecommunicateclearlyuses ofcustomer'slanguageDeliver outcomecompassionatelyObtainedpromoterShowgenuineinterestFree!maintaincustomer'strustTakeownershipshowedacknowledgementUse of thecustomer'snameusedsimpletermsAskpurposefulquestionsadvocateforcustomerparaphrasethecustomer'sconcernfulfilled apromisedto acustomerGaincustomer'sbuy inEmpathisedwithcustomerset realisticcustomerexpectationsRecapwithcustomerPositivepositioningavoidjargonused theAEARMethodimprovethecustomer'sdemeanourbuiltcustomerconfidencecommunicateclearlyuses ofcustomer'slanguageDeliver outcomecompassionatelyObtainedpromoterShowgenuineinterestFree!maintaincustomer'strustTakeownershipshowedacknowledgementUse of thecustomer'snameusedsimpletermsAskpurposefulquestionsadvocateforcustomerparaphrasethecustomer'sconcernfulfilled apromisedto acustomerGaincustomer'sbuy inEmpathisedwithcustomerset realisticcustomerexpectationsRecapwithcustomerPositivepositioning

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. avoid jargon
  2. used the AEAR Method
  3. improve the customer's demeanour
  4. built customer confidence
  5. communicate clearly
  6. uses of customer's language
  7. Deliver outcome compassionately
  8. Obtained promoter
  9. Show genuine interest
  10. Free!
  11. maintain customer's trust
  12. Take ownership
  13. showed acknowledgement
  14. Use of the customer's name
  15. used simple terms
  16. Ask purposeful questions
  17. advocate for customer
  18. paraphrase the customer's concern
  19. fulfilled a promised to a customer
  20. Gain customer's buy in
  21. Empathised with customer
  22. set realistic customer expectations
  23. Recap with customer
  24. Positive positioning