avoidjargonuses ofcustomer'slanguageused theAEARMethodusedsimpletermsparaphrasethecustomer'sconcernObtainedpromoterFree!fulfilled apromisedto acustomershowedacknowledgementRecapwithcustomerUse of thecustomer'snameset realisticcustomerexpectationsimprovethecustomer'sdemeanourDeliver outcomecompassionatelyadvocateforcustomerEmpathisedwithcustomermaintaincustomer'strustAskpurposefulquestionsShowgenuineinterestPositivepositioningcommunicateclearlybuiltcustomerconfidenceTakeownershipGaincustomer'sbuy inavoidjargonuses ofcustomer'slanguageused theAEARMethodusedsimpletermsparaphrasethecustomer'sconcernObtainedpromoterFree!fulfilled apromisedto acustomershowedacknowledgementRecapwithcustomerUse of thecustomer'snameset realisticcustomerexpectationsimprovethecustomer'sdemeanourDeliver outcomecompassionatelyadvocateforcustomerEmpathisedwithcustomermaintaincustomer'strustAskpurposefulquestionsShowgenuineinterestPositivepositioningcommunicateclearlybuiltcustomerconfidenceTakeownershipGaincustomer'sbuy in

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. avoid jargon
  2. uses of customer's language
  3. used the AEAR Method
  4. used simple terms
  5. paraphrase the customer's concern
  6. Obtained promoter
  7. Free!
  8. fulfilled a promised to a customer
  9. showed acknowledgement
  10. Recap with customer
  11. Use of the customer's name
  12. set realistic customer expectations
  13. improve the customer's demeanour
  14. Deliver outcome compassionately
  15. advocate for customer
  16. Empathised with customer
  17. maintain customer's trust
  18. Ask purposeful questions
  19. Show genuine interest
  20. Positive positioning
  21. communicate clearly
  22. built customer confidence
  23. Take ownership
  24. Gain customer's buy in