Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. used the AEAR Method
2. Obtained promoter
3. maintain customer's trust
4. communicate clearly
5. showed acknowledgement
6. advocate for customer
7. Use of the customer's name
8. Show genuine interest
9. built customer confidence
10. used simple terms
11. Positive positioning
12. Deliver outcome compassionately
13. avoid jargon
14. Empathised with customer
15. improve the customer's demeanour
16. Recap with customer
17. uses of customer's language
18. Gain customer's buy in
19. fulfilled a promised to a customer
20. Take ownership
21. Ask purposeful questions
22. paraphrase the customer's concern
23. Free!
24. set realistic customer expectations