EmpathisedwithcustomercommunicateclearlyUse of thecustomer'snameDeliver outcomecompassionatelyRecapwithcustomerObtainedpromoteradvocateforcustomerimprovethecustomer'sdemeanourAskpurposefulquestionsPositivepositioningfulfilled apromisedto acustomermaintaincustomer'strustparaphrasethecustomer'sconcernusedsimpletermsset realisticcustomerexpectationsused theAEARMethodGaincustomer'sbuy inuses ofcustomer'slanguageTakeownershipFree!showedacknowledgementbuiltcustomerconfidenceavoidjargonShowgenuineinterestEmpathisedwithcustomercommunicateclearlyUse of thecustomer'snameDeliver outcomecompassionatelyRecapwithcustomerObtainedpromoteradvocateforcustomerimprovethecustomer'sdemeanourAskpurposefulquestionsPositivepositioningfulfilled apromisedto acustomermaintaincustomer'strustparaphrasethecustomer'sconcernusedsimpletermsset realisticcustomerexpectationsused theAEARMethodGaincustomer'sbuy inuses ofcustomer'slanguageTakeownershipFree!showedacknowledgementbuiltcustomerconfidenceavoidjargonShowgenuineinterest

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathised with customer
  2. communicate clearly
  3. Use of the customer's name
  4. Deliver outcome compassionately
  5. Recap with customer
  6. Obtained promoter
  7. advocate for customer
  8. improve the customer's demeanour
  9. Ask purposeful questions
  10. Positive positioning
  11. fulfilled a promised to a customer
  12. maintain customer's trust
  13. paraphrase the customer's concern
  14. used simple terms
  15. set realistic customer expectations
  16. used the AEAR Method
  17. Gain customer's buy in
  18. uses of customer's language
  19. Take ownership
  20. Free!
  21. showed acknowledgement
  22. built customer confidence
  23. avoid jargon
  24. Show genuine interest