EmpathisedwithcustomerbuiltcustomerconfidenceshowedacknowledgementRecapwithcustomerTakeownershipcommunicateclearlyavoidjargonused theAEARMethodFree!PositivepositioningObtainedpromoterGaincustomer'sbuy inmaintaincustomer'strustDeliver outcomecompassionatelyimprovethecustomer'sdemeanouruses ofcustomer'slanguagefulfilled apromisedto acustomerUse of thecustomer'snameAskpurposefulquestionsparaphrasethecustomer'sconcernusedsimpletermsadvocateforcustomerShowgenuineinterestset realisticcustomerexpectationsEmpathisedwithcustomerbuiltcustomerconfidenceshowedacknowledgementRecapwithcustomerTakeownershipcommunicateclearlyavoidjargonused theAEARMethodFree!PositivepositioningObtainedpromoterGaincustomer'sbuy inmaintaincustomer'strustDeliver outcomecompassionatelyimprovethecustomer'sdemeanouruses ofcustomer'slanguagefulfilled apromisedto acustomerUse of thecustomer'snameAskpurposefulquestionsparaphrasethecustomer'sconcernusedsimpletermsadvocateforcustomerShowgenuineinterestset realisticcustomerexpectations

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathised with customer
  2. built customer confidence
  3. showed acknowledgement
  4. Recap with customer
  5. Take ownership
  6. communicate clearly
  7. avoid jargon
  8. used the AEAR Method
  9. Free!
  10. Positive positioning
  11. Obtained promoter
  12. Gain customer's buy in
  13. maintain customer's trust
  14. Deliver outcome compassionately
  15. improve the customer's demeanour
  16. uses of customer's language
  17. fulfilled a promised to a customer
  18. Use of the customer's name
  19. Ask purposeful questions
  20. paraphrase the customer's concern
  21. used simple terms
  22. advocate for customer
  23. Show genuine interest
  24. set realistic customer expectations