EmpathisedwithcustomerFree!paraphrasethecustomer'sconcerncommunicateclearlybuiltcustomerconfidenceShowgenuineinterestavoidjargonmaintaincustomer'strustimprovethecustomer'sdemeanourRecapwithcustomerUse of thecustomer'snameuses ofcustomer'slanguageshowedacknowledgementGaincustomer'sbuy inusedsimpletermsset realisticcustomerexpectationsDeliver outcomecompassionatelyTakeownershipused theAEARMethodfulfilled apromisedto acustomerAskpurposefulquestionsadvocateforcustomerObtainedpromoterPositivepositioningEmpathisedwithcustomerFree!paraphrasethecustomer'sconcerncommunicateclearlybuiltcustomerconfidenceShowgenuineinterestavoidjargonmaintaincustomer'strustimprovethecustomer'sdemeanourRecapwithcustomerUse of thecustomer'snameuses ofcustomer'slanguageshowedacknowledgementGaincustomer'sbuy inusedsimpletermsset realisticcustomerexpectationsDeliver outcomecompassionatelyTakeownershipused theAEARMethodfulfilled apromisedto acustomerAskpurposefulquestionsadvocateforcustomerObtainedpromoterPositivepositioning

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathised with customer
  2. Free!
  3. paraphrase the customer's concern
  4. communicate clearly
  5. built customer confidence
  6. Show genuine interest
  7. avoid jargon
  8. maintain customer's trust
  9. improve the customer's demeanour
  10. Recap with customer
  11. Use of the customer's name
  12. uses of customer's language
  13. showed acknowledgement
  14. Gain customer's buy in
  15. used simple terms
  16. set realistic customer expectations
  17. Deliver outcome compassionately
  18. Take ownership
  19. used the AEAR Method
  20. fulfilled a promised to a customer
  21. Ask purposeful questions
  22. advocate for customer
  23. Obtained promoter
  24. Positive positioning