ObtainedpromoterRecapwithcustomermaintaincustomer'strustAskpurposefulquestionsEmpathisedwithcustomerGaincustomer'sbuy inimprovethecustomer'sdemeanourusedsimpletermsshowedacknowledgementTakeownershipavoidjargonUse of thecustomer'snamePositivepositioningset realisticcustomerexpectationsDeliver outcomecompassionatelyused theAEARMethodadvocateforcustomerparaphrasethecustomer'sconcernFree!uses ofcustomer'slanguageShowgenuineinterestfulfilled apromisedto acustomercommunicateclearlybuiltcustomerconfidenceObtainedpromoterRecapwithcustomermaintaincustomer'strustAskpurposefulquestionsEmpathisedwithcustomerGaincustomer'sbuy inimprovethecustomer'sdemeanourusedsimpletermsshowedacknowledgementTakeownershipavoidjargonUse of thecustomer'snamePositivepositioningset realisticcustomerexpectationsDeliver outcomecompassionatelyused theAEARMethodadvocateforcustomerparaphrasethecustomer'sconcernFree!uses ofcustomer'slanguageShowgenuineinterestfulfilled apromisedto acustomercommunicateclearlybuiltcustomerconfidence

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Obtained promoter
  2. Recap with customer
  3. maintain customer's trust
  4. Ask purposeful questions
  5. Empathised with customer
  6. Gain customer's buy in
  7. improve the customer's demeanour
  8. used simple terms
  9. showed acknowledgement
  10. Take ownership
  11. avoid jargon
  12. Use of the customer's name
  13. Positive positioning
  14. set realistic customer expectations
  15. Deliver outcome compassionately
  16. used the AEAR Method
  17. advocate for customer
  18. paraphrase the customer's concern
  19. Free!
  20. uses of customer's language
  21. Show genuine interest
  22. fulfilled a promised to a customer
  23. communicate clearly
  24. built customer confidence