avoidjargonadvocateforcustomerfulfilled apromisedto acustomerset realisticcustomerexpectationsAskpurposefulquestionsUse of thecustomer'snameused theAEARMethodusedsimpletermsmaintaincustomer'strustimprovethecustomer'sdemeanourShowgenuineinterestObtainedpromoterFree!RecapwithcustomerPositivepositioningDeliver outcomecompassionatelyshowedacknowledgementEmpathisedwithcustomerbuiltcustomerconfidenceparaphrasethecustomer'sconcernuses ofcustomer'slanguageTakeownershipcommunicateclearlyGaincustomer'sbuy inavoidjargonadvocateforcustomerfulfilled apromisedto acustomerset realisticcustomerexpectationsAskpurposefulquestionsUse of thecustomer'snameused theAEARMethodusedsimpletermsmaintaincustomer'strustimprovethecustomer'sdemeanourShowgenuineinterestObtainedpromoterFree!RecapwithcustomerPositivepositioningDeliver outcomecompassionatelyshowedacknowledgementEmpathisedwithcustomerbuiltcustomerconfidenceparaphrasethecustomer'sconcernuses ofcustomer'slanguageTakeownershipcommunicateclearlyGaincustomer'sbuy in

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. avoid jargon
  2. advocate for customer
  3. fulfilled a promised to a customer
  4. set realistic customer expectations
  5. Ask purposeful questions
  6. Use of the customer's name
  7. used the AEAR Method
  8. used simple terms
  9. maintain customer's trust
  10. improve the customer's demeanour
  11. Show genuine interest
  12. Obtained promoter
  13. Free!
  14. Recap with customer
  15. Positive positioning
  16. Deliver outcome compassionately
  17. showed acknowledgement
  18. Empathised with customer
  19. built customer confidence
  20. paraphrase the customer's concern
  21. uses of customer's language
  22. Take ownership
  23. communicate clearly
  24. Gain customer's buy in