advocateforcustomerRecapwithcustomershowedacknowledgementfulfilled apromisedto acustomercommunicateclearlyset realisticcustomerexpectationsUse of thecustomer'snameuses ofcustomer'slanguagePositivepositioningObtainedpromoterShowgenuineinterestavoidjargonusedsimpletermsGaincustomer'sbuy inimprovethecustomer'sdemeanourbuiltcustomerconfidenceparaphrasethecustomer'sconcernused theAEARMethodFree!AskpurposefulquestionsEmpathisedwithcustomermaintaincustomer'strustDeliver outcomecompassionatelyTakeownershipadvocateforcustomerRecapwithcustomershowedacknowledgementfulfilled apromisedto acustomercommunicateclearlyset realisticcustomerexpectationsUse of thecustomer'snameuses ofcustomer'slanguagePositivepositioningObtainedpromoterShowgenuineinterestavoidjargonusedsimpletermsGaincustomer'sbuy inimprovethecustomer'sdemeanourbuiltcustomerconfidenceparaphrasethecustomer'sconcernused theAEARMethodFree!AskpurposefulquestionsEmpathisedwithcustomermaintaincustomer'strustDeliver outcomecompassionatelyTakeownership

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. advocate for customer
  2. Recap with customer
  3. showed acknowledgement
  4. fulfilled a promised to a customer
  5. communicate clearly
  6. set realistic customer expectations
  7. Use of the customer's name
  8. uses of customer's language
  9. Positive positioning
  10. Obtained promoter
  11. Show genuine interest
  12. avoid jargon
  13. used simple terms
  14. Gain customer's buy in
  15. improve the customer's demeanour
  16. built customer confidence
  17. paraphrase the customer's concern
  18. used the AEAR Method
  19. Free!
  20. Ask purposeful questions
  21. Empathised with customer
  22. maintain customer's trust
  23. Deliver outcome compassionately
  24. Take ownership