communicateclearlyusedsimpletermsfulfilled apromisedto acustomerTakeownershipPositivepositioningset realisticcustomerexpectationsShowgenuineinterestparaphrasethecustomer'sconcernObtainedpromoteruses ofcustomer'slanguageFree!Use of thecustomer'snameshowedacknowledgementEmpathisedwithcustomerDeliver outcomecompassionatelyAskpurposefulquestionsadvocateforcustomerused theAEARMethodGaincustomer'sbuy inavoidjargonRecapwithcustomermaintaincustomer'strustbuiltcustomerconfidenceimprovethecustomer'sdemeanourcommunicateclearlyusedsimpletermsfulfilled apromisedto acustomerTakeownershipPositivepositioningset realisticcustomerexpectationsShowgenuineinterestparaphrasethecustomer'sconcernObtainedpromoteruses ofcustomer'slanguageFree!Use of thecustomer'snameshowedacknowledgementEmpathisedwithcustomerDeliver outcomecompassionatelyAskpurposefulquestionsadvocateforcustomerused theAEARMethodGaincustomer'sbuy inavoidjargonRecapwithcustomermaintaincustomer'strustbuiltcustomerconfidenceimprovethecustomer'sdemeanour

Building Trust and Positive Interactions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. communicate clearly
  2. used simple terms
  3. fulfilled a promised to a customer
  4. Take ownership
  5. Positive positioning
  6. set realistic customer expectations
  7. Show genuine interest
  8. paraphrase the customer's concern
  9. Obtained promoter
  10. uses of customer's language
  11. Free!
  12. Use of the customer's name
  13. showed acknowledgement
  14. Empathised with customer
  15. Deliver outcome compassionately
  16. Ask purposeful questions
  17. advocate for customer
  18. used the AEAR Method
  19. Gain customer's buy in
  20. avoid jargon
  21. Recap with customer
  22. maintain customer's trust
  23. built customer confidence
  24. improve the customer's demeanour