Pharmacy Call Center

Pharmacy Call Center Bingo Card
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This bingo card has a free space and 24 words: I need a supervisor, When did that change?, I don’t have another insurance!, Horribly mispronounced medication, Can you call the pharmacy/office for me?, I’ve already called X many times, I already faxed over the PA like 5 times!!, I’ve been getting this medication for years!! (It’s their 1st or 2nd fill), Job title? What’s that?, How long is this going to take?, The pharmacy said you guys won’t pay for my medication, I don’t know my member ID, You’d rather pay for me to go to the ER?, What do you mean it needs a PA? My Dr. wrote me a prescription!, Blaming us for the formulary, I’m calling from CMM, I’m going on vacation tomorrow and need all my medications filled early., I’ve been on hold for X many hours, I’m calling the State to report this!, I’ve already been transferred X many times., I don’t know the name of my medication., I’m allergic to the generic, Why do you need all this information? Isn’t it already in your computer? and Swear words!.

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