How longis thisgoing totake?You’d ratherpay for meto go to theER?The pharmacysaid you guyswon’t pay formymedicationI’ve alreadybeentransferred Xmany times.Whendid thatchange?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)Swearwords!I need asupervisorI don’thaveanotherinsurance!I’m callingthe Stateto reportthis!Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I’ve alreadycalled Xmany timesWhat do youmean it needsa PA? My Dr.wrote me aprescription!I don’tknow mymemberIDJob title?What’sthat?I’m callingfromCMMI’ve beenon hold forX manyhoursBlamingus for theformularyCan you callthepharmacy/officefor me?HorriblymispronouncedmedicationI alreadyfaxed overthe PA like5 times!!I’mallergic tothegenericI’m going onvacationtomorrow andneed all mymedicationsfilled early.I don’t knowthe name ofmymedication.How longis thisgoing totake?You’d ratherpay for meto go to theER?The pharmacysaid you guyswon’t pay formymedicationI’ve alreadybeentransferred Xmany times.Whendid thatchange?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)Swearwords!I need asupervisorI don’thaveanotherinsurance!I’m callingthe Stateto reportthis!Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I’ve alreadycalled Xmany timesWhat do youmean it needsa PA? My Dr.wrote me aprescription!I don’tknow mymemberIDJob title?What’sthat?I’m callingfromCMMI’ve beenon hold forX manyhoursBlamingus for theformularyCan you callthepharmacy/officefor me?HorriblymispronouncedmedicationI alreadyfaxed overthe PA like5 times!!I’mallergic tothegenericI’m going onvacationtomorrow andneed all mymedicationsfilled early.I don’t knowthe name ofmymedication.

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How long is this going to take?
  2. You’d rather pay for me to go to the ER?
  3. The pharmacy said you guys won’t pay for my medication
  4. I’ve already been transferred X many times.
  5. When did that change?
  6. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  7. Swear words!
  8. I need a supervisor
  9. I don’t have another insurance!
  10. I’m calling the State to report this!
  11. Why do you need all this information? Isn’t it already in your computer?
  12. I’ve already called X many times
  13. What do you mean it needs a PA? My Dr. wrote me a prescription!
  14. I don’t know my member ID
  15. Job title? What’s that?
  16. I’m calling from CMM
  17. I’ve been on hold for X many hours
  18. Blaming us for the formulary
  19. Can you call the pharmacy/office for me?
  20. Horribly mispronounced medication
  21. I already faxed over the PA like 5 times!!
  22. I’m allergic to the generic
  23. I’m going on vacation tomorrow and need all my medications filled early.
  24. I don’t know the name of my medication.