Job title?What’sthat?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I’mallergic tothegenericI’ve alreadycalled Xmany timesSwearwords!I don’thaveanotherinsurance!How longis thisgoing totake?I need asupervisorI’ve beenon hold forX manyhoursI’m going onvacationtomorrow andneed all mymedicationsfilled early.The pharmacysaid you guyswon’t pay formymedicationI don’t knowthe name ofmymedication.Can you callthepharmacy/officefor me?Blamingus for theformularyI’m callingthe Stateto reportthis!I alreadyfaxed overthe PA like5 times!!I’m callingfromCMMYou’d ratherpay for meto go to theER?Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I don’tknow mymemberIDI’ve alreadybeentransferred Xmany times.What do youmean it needsa PA? My Dr.wrote me aprescription!HorriblymispronouncedmedicationWhendid thatchange?Job title?What’sthat?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I’mallergic tothegenericI’ve alreadycalled Xmany timesSwearwords!I don’thaveanotherinsurance!How longis thisgoing totake?I need asupervisorI’ve beenon hold forX manyhoursI’m going onvacationtomorrow andneed all mymedicationsfilled early.The pharmacysaid you guyswon’t pay formymedicationI don’t knowthe name ofmymedication.Can you callthepharmacy/officefor me?Blamingus for theformularyI’m callingthe Stateto reportthis!I alreadyfaxed overthe PA like5 times!!I’m callingfromCMMYou’d ratherpay for meto go to theER?Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I don’tknow mymemberIDI’ve alreadybeentransferred Xmany times.What do youmean it needsa PA? My Dr.wrote me aprescription!HorriblymispronouncedmedicationWhendid thatchange?

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Job title? What’s that?
  2. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  3. I’m allergic to the generic
  4. I’ve already called X many times
  5. Swear words!
  6. I don’t have another insurance!
  7. How long is this going to take?
  8. I need a supervisor
  9. I’ve been on hold for X many hours
  10. I’m going on vacation tomorrow and need all my medications filled early.
  11. The pharmacy said you guys won’t pay for my medication
  12. I don’t know the name of my medication.
  13. Can you call the pharmacy/office for me?
  14. Blaming us for the formulary
  15. I’m calling the State to report this!
  16. I already faxed over the PA like 5 times!!
  17. I’m calling from CMM
  18. You’d rather pay for me to go to the ER?
  19. Why do you need all this information? Isn’t it already in your computer?
  20. I don’t know my member ID
  21. I’ve already been transferred X many times.
  22. What do you mean it needs a PA? My Dr. wrote me a prescription!
  23. Horribly mispronounced medication
  24. When did that change?