I’ve beenon hold forX manyhoursI’mallergic tothegenericI’m going onvacationtomorrow andneed all mymedicationsfilled early.I don’thaveanotherinsurance!Whendid thatchange?I’m callingthe Stateto reportthis!Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)Can you callthepharmacy/officefor me?Job title?What’sthat?The pharmacysaid you guyswon’t pay formymedicationWhat do youmean it needsa PA? My Dr.wrote me aprescription!Blamingus for theformularyI need asupervisorHow longis thisgoing totake?I’ve alreadybeentransferred Xmany times.HorriblymispronouncedmedicationI don’t knowthe name ofmymedication.You’d ratherpay for meto go to theER?Swearwords!I’ve alreadycalled Xmany timesI don’tknow mymemberIDI’m callingfromCMMI alreadyfaxed overthe PA like5 times!!I’ve beenon hold forX manyhoursI’mallergic tothegenericI’m going onvacationtomorrow andneed all mymedicationsfilled early.I don’thaveanotherinsurance!Whendid thatchange?I’m callingthe Stateto reportthis!Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)Can you callthepharmacy/officefor me?Job title?What’sthat?The pharmacysaid you guyswon’t pay formymedicationWhat do youmean it needsa PA? My Dr.wrote me aprescription!Blamingus for theformularyI need asupervisorHow longis thisgoing totake?I’ve alreadybeentransferred Xmany times.HorriblymispronouncedmedicationI don’t knowthe name ofmymedication.You’d ratherpay for meto go to theER?Swearwords!I’ve alreadycalled Xmany timesI don’tknow mymemberIDI’m callingfromCMMI alreadyfaxed overthe PA like5 times!!

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ve been on hold for X many hours
  2. I’m allergic to the generic
  3. I’m going on vacation tomorrow and need all my medications filled early.
  4. I don’t have another insurance!
  5. When did that change?
  6. I’m calling the State to report this!
  7. Why do you need all this information? Isn’t it already in your computer?
  8. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  9. Can you call the pharmacy/office for me?
  10. Job title? What’s that?
  11. The pharmacy said you guys won’t pay for my medication
  12. What do you mean it needs a PA? My Dr. wrote me a prescription!
  13. Blaming us for the formulary
  14. I need a supervisor
  15. How long is this going to take?
  16. I’ve already been transferred X many times.
  17. Horribly mispronounced medication
  18. I don’t know the name of my medication.
  19. You’d rather pay for me to go to the ER?
  20. Swear words!
  21. I’ve already called X many times
  22. I don’t know my member ID
  23. I’m calling from CMM
  24. I already faxed over the PA like 5 times!!