I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I’m callingfromCMMI’ve alreadybeentransferred Xmany times.How longis thisgoing totake?Can you callthepharmacy/officefor me?I’ve beenon hold forX manyhoursHorriblymispronouncedmedicationI’mallergic tothegenericI’ve alreadycalled Xmany timesI alreadyfaxed overthe PA like5 times!!I’m going onvacationtomorrow andneed all mymedicationsfilled early.Blamingus for theformularyI’m callingthe Stateto reportthis!I need asupervisorWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?What do youmean it needsa PA? My Dr.wrote me aprescription!Whendid thatchange?You’d ratherpay for meto go to theER?Job title?What’sthat?I don’thaveanotherinsurance!I don’tknow mymemberIDSwearwords!I don’t knowthe name ofmymedication.The pharmacysaid you guyswon’t pay formymedicationI’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I’m callingfromCMMI’ve alreadybeentransferred Xmany times.How longis thisgoing totake?Can you callthepharmacy/officefor me?I’ve beenon hold forX manyhoursHorriblymispronouncedmedicationI’mallergic tothegenericI’ve alreadycalled Xmany timesI alreadyfaxed overthe PA like5 times!!I’m going onvacationtomorrow andneed all mymedicationsfilled early.Blamingus for theformularyI’m callingthe Stateto reportthis!I need asupervisorWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?What do youmean it needsa PA? My Dr.wrote me aprescription!Whendid thatchange?You’d ratherpay for meto go to theER?Job title?What’sthat?I don’thaveanotherinsurance!I don’tknow mymemberIDSwearwords!I don’t knowthe name ofmymedication.The pharmacysaid you guyswon’t pay formymedication

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  2. I’m calling from CMM
  3. I’ve already been transferred X many times.
  4. How long is this going to take?
  5. Can you call the pharmacy/office for me?
  6. I’ve been on hold for X many hours
  7. Horribly mispronounced medication
  8. I’m allergic to the generic
  9. I’ve already called X many times
  10. I already faxed over the PA like 5 times!!
  11. I’m going on vacation tomorrow and need all my medications filled early.
  12. Blaming us for the formulary
  13. I’m calling the State to report this!
  14. I need a supervisor
  15. Why do you need all this information? Isn’t it already in your computer?
  16. What do you mean it needs a PA? My Dr. wrote me a prescription!
  17. When did that change?
  18. You’d rather pay for me to go to the ER?
  19. Job title? What’s that?
  20. I don’t have another insurance!
  21. I don’t know my member ID
  22. Swear words!
  23. I don’t know the name of my medication.
  24. The pharmacy said you guys won’t pay for my medication