HorriblymispronouncedmedicationI’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I alreadyfaxed overthe PA like5 times!!What do youmean it needsa PA? My Dr.wrote me aprescription!How longis thisgoing totake?I’mallergic tothegenericThe pharmacysaid you guyswon’t pay formymedicationI’ve beenon hold forX manyhoursJob title?What’sthat?Whendid thatchange?Can you callthepharmacy/officefor me?You’d ratherpay for meto go to theER?Swearwords!I don’thaveanotherinsurance!I’ve alreadybeentransferred Xmany times.I’m callingthe Stateto reportthis!I’m going onvacationtomorrow andneed all mymedicationsfilled early.Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I don’t knowthe name ofmymedication.I need asupervisorI’m callingfromCMMBlamingus for theformularyI’ve alreadycalled Xmany timesI don’tknow mymemberIDHorriblymispronouncedmedicationI’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I alreadyfaxed overthe PA like5 times!!What do youmean it needsa PA? My Dr.wrote me aprescription!How longis thisgoing totake?I’mallergic tothegenericThe pharmacysaid you guyswon’t pay formymedicationI’ve beenon hold forX manyhoursJob title?What’sthat?Whendid thatchange?Can you callthepharmacy/officefor me?You’d ratherpay for meto go to theER?Swearwords!I don’thaveanotherinsurance!I’ve alreadybeentransferred Xmany times.I’m callingthe Stateto reportthis!I’m going onvacationtomorrow andneed all mymedicationsfilled early.Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I don’t knowthe name ofmymedication.I need asupervisorI’m callingfromCMMBlamingus for theformularyI’ve alreadycalled Xmany timesI don’tknow mymemberID

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Horribly mispronounced medication
  2. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  3. I already faxed over the PA like 5 times!!
  4. What do you mean it needs a PA? My Dr. wrote me a prescription!
  5. How long is this going to take?
  6. I’m allergic to the generic
  7. The pharmacy said you guys won’t pay for my medication
  8. I’ve been on hold for X many hours
  9. Job title? What’s that?
  10. When did that change?
  11. Can you call the pharmacy/office for me?
  12. You’d rather pay for me to go to the ER?
  13. Swear words!
  14. I don’t have another insurance!
  15. I’ve already been transferred X many times.
  16. I’m calling the State to report this!
  17. I’m going on vacation tomorrow and need all my medications filled early.
  18. Why do you need all this information? Isn’t it already in your computer?
  19. I don’t know the name of my medication.
  20. I need a supervisor
  21. I’m calling from CMM
  22. Blaming us for the formulary
  23. I’ve already called X many times
  24. I don’t know my member ID