I don’t knowthe name ofmymedication.I’ve alreadycalled Xmany timesI alreadyfaxed overthe PA like5 times!!I don’tknow mymemberIDI don’thaveanotherinsurance!How longis thisgoing totake?I’ve beenon hold forX manyhoursI’mallergic tothegenericI’m going onvacationtomorrow andneed all mymedicationsfilled early.I’m callingthe Stateto reportthis!I’m callingfromCMMYou’d ratherpay for meto go to theER?I’ve alreadybeentransferred Xmany times.I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)The pharmacysaid you guyswon’t pay formymedicationSwearwords!Job title?What’sthat?HorriblymispronouncedmedicationCan you callthepharmacy/officefor me?What do youmean it needsa PA? My Dr.wrote me aprescription!Whendid thatchange?I need asupervisorWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?Blamingus for theformularyI don’t knowthe name ofmymedication.I’ve alreadycalled Xmany timesI alreadyfaxed overthe PA like5 times!!I don’tknow mymemberIDI don’thaveanotherinsurance!How longis thisgoing totake?I’ve beenon hold forX manyhoursI’mallergic tothegenericI’m going onvacationtomorrow andneed all mymedicationsfilled early.I’m callingthe Stateto reportthis!I’m callingfromCMMYou’d ratherpay for meto go to theER?I’ve alreadybeentransferred Xmany times.I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)The pharmacysaid you guyswon’t pay formymedicationSwearwords!Job title?What’sthat?HorriblymispronouncedmedicationCan you callthepharmacy/officefor me?What do youmean it needsa PA? My Dr.wrote me aprescription!Whendid thatchange?I need asupervisorWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?Blamingus for theformulary

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I don’t know the name of my medication.
  2. I’ve already called X many times
  3. I already faxed over the PA like 5 times!!
  4. I don’t know my member ID
  5. I don’t have another insurance!
  6. How long is this going to take?
  7. I’ve been on hold for X many hours
  8. I’m allergic to the generic
  9. I’m going on vacation tomorrow and need all my medications filled early.
  10. I’m calling the State to report this!
  11. I’m calling from CMM
  12. You’d rather pay for me to go to the ER?
  13. I’ve already been transferred X many times.
  14. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  15. The pharmacy said you guys won’t pay for my medication
  16. Swear words!
  17. Job title? What’s that?
  18. Horribly mispronounced medication
  19. Can you call the pharmacy/office for me?
  20. What do you mean it needs a PA? My Dr. wrote me a prescription!
  21. When did that change?
  22. I need a supervisor
  23. Why do you need all this information? Isn’t it already in your computer?
  24. Blaming us for the formulary