I need asupervisorI alreadyfaxed overthe PA like5 times!!I’m going onvacationtomorrow andneed all mymedicationsfilled early.I’m callingthe Stateto reportthis!You’d ratherpay for meto go to theER?Blamingus for theformularyI’ve beenon hold forX manyhoursI don’thaveanotherinsurance!The pharmacysaid you guyswon’t pay formymedicationI don’tknow mymemberIDSwearwords!I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I don’t knowthe name ofmymedication.I’m callingfromCMMI’mallergic tothegenericHorriblymispronouncedmedicationJob title?What’sthat?I’ve alreadybeentransferred Xmany times.Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?Whendid thatchange?I’ve alreadycalled Xmany timesCan you callthepharmacy/officefor me?What do youmean it needsa PA? My Dr.wrote me aprescription!How longis thisgoing totake?I need asupervisorI alreadyfaxed overthe PA like5 times!!I’m going onvacationtomorrow andneed all mymedicationsfilled early.I’m callingthe Stateto reportthis!You’d ratherpay for meto go to theER?Blamingus for theformularyI’ve beenon hold forX manyhoursI don’thaveanotherinsurance!The pharmacysaid you guyswon’t pay formymedicationI don’tknow mymemberIDSwearwords!I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I don’t knowthe name ofmymedication.I’m callingfromCMMI’mallergic tothegenericHorriblymispronouncedmedicationJob title?What’sthat?I’ve alreadybeentransferred Xmany times.Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?Whendid thatchange?I’ve alreadycalled Xmany timesCan you callthepharmacy/officefor me?What do youmean it needsa PA? My Dr.wrote me aprescription!How longis thisgoing totake?

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I need a supervisor
  2. I already faxed over the PA like 5 times!!
  3. I’m going on vacation tomorrow and need all my medications filled early.
  4. I’m calling the State to report this!
  5. You’d rather pay for me to go to the ER?
  6. Blaming us for the formulary
  7. I’ve been on hold for X many hours
  8. I don’t have another insurance!
  9. The pharmacy said you guys won’t pay for my medication
  10. I don’t know my member ID
  11. Swear words!
  12. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  13. I don’t know the name of my medication.
  14. I’m calling from CMM
  15. I’m allergic to the generic
  16. Horribly mispronounced medication
  17. Job title? What’s that?
  18. I’ve already been transferred X many times.
  19. Why do you need all this information? Isn’t it already in your computer?
  20. When did that change?
  21. I’ve already called X many times
  22. Can you call the pharmacy/office for me?
  23. What do you mean it needs a PA? My Dr. wrote me a prescription!
  24. How long is this going to take?