I’ve beenon hold forX manyhoursThe pharmacysaid you guyswon’t pay formymedicationJob title?What’sthat?Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?How longis thisgoing totake?I’m callingthe Stateto reportthis!Can you callthepharmacy/officefor me?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)HorriblymispronouncedmedicationI’ve alreadycalled Xmany timesI’m going onvacationtomorrow andneed all mymedicationsfilled early.I’m callingfromCMMI’ve alreadybeentransferred Xmany times.Whendid thatchange?I don’t knowthe name ofmymedication.I’mallergic tothegenericI don’tknow mymemberIDI alreadyfaxed overthe PA like5 times!!Blamingus for theformularyI don’thaveanotherinsurance!Swearwords!What do youmean it needsa PA? My Dr.wrote me aprescription!I need asupervisorYou’d ratherpay for meto go to theER?I’ve beenon hold forX manyhoursThe pharmacysaid you guyswon’t pay formymedicationJob title?What’sthat?Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?How longis thisgoing totake?I’m callingthe Stateto reportthis!Can you callthepharmacy/officefor me?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)HorriblymispronouncedmedicationI’ve alreadycalled Xmany timesI’m going onvacationtomorrow andneed all mymedicationsfilled early.I’m callingfromCMMI’ve alreadybeentransferred Xmany times.Whendid thatchange?I don’t knowthe name ofmymedication.I’mallergic tothegenericI don’tknow mymemberIDI alreadyfaxed overthe PA like5 times!!Blamingus for theformularyI don’thaveanotherinsurance!Swearwords!What do youmean it needsa PA? My Dr.wrote me aprescription!I need asupervisorYou’d ratherpay for meto go to theER?

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I’ve been on hold for X many hours
  2. The pharmacy said you guys won’t pay for my medication
  3. Job title? What’s that?
  4. Why do you need all this information? Isn’t it already in your computer?
  5. How long is this going to take?
  6. I’m calling the State to report this!
  7. Can you call the pharmacy/office for me?
  8. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  9. Horribly mispronounced medication
  10. I’ve already called X many times
  11. I’m going on vacation tomorrow and need all my medications filled early.
  12. I’m calling from CMM
  13. I’ve already been transferred X many times.
  14. When did that change?
  15. I don’t know the name of my medication.
  16. I’m allergic to the generic
  17. I don’t know my member ID
  18. I already faxed over the PA like 5 times!!
  19. Blaming us for the formulary
  20. I don’t have another insurance!
  21. Swear words!
  22. What do you mean it needs a PA? My Dr. wrote me a prescription!
  23. I need a supervisor
  24. You’d rather pay for me to go to the ER?