What do youmean it needsa PA? My Dr.wrote me aprescription!You’d ratherpay for meto go to theER?Whendid thatchange?HorriblymispronouncedmedicationI’mallergic tothegenericThe pharmacysaid you guyswon’t pay formymedicationI don’t knowthe name ofmymedication.I’ve alreadybeentransferred Xmany times.I’ve alreadycalled Xmany timesWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I alreadyfaxed overthe PA like5 times!!I’m callingfromCMMSwearwords!I’ve beenon hold forX manyhoursI’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I don’tknow mymemberIDHow longis thisgoing totake?I need asupervisorJob title?What’sthat?I’m going onvacationtomorrow andneed all mymedicationsfilled early.I’m callingthe Stateto reportthis!I don’thaveanotherinsurance!Blamingus for theformularyCan you callthepharmacy/officefor me?What do youmean it needsa PA? My Dr.wrote me aprescription!You’d ratherpay for meto go to theER?Whendid thatchange?HorriblymispronouncedmedicationI’mallergic tothegenericThe pharmacysaid you guyswon’t pay formymedicationI don’t knowthe name ofmymedication.I’ve alreadybeentransferred Xmany times.I’ve alreadycalled Xmany timesWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I alreadyfaxed overthe PA like5 times!!I’m callingfromCMMSwearwords!I’ve beenon hold forX manyhoursI’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I don’tknow mymemberIDHow longis thisgoing totake?I need asupervisorJob title?What’sthat?I’m going onvacationtomorrow andneed all mymedicationsfilled early.I’m callingthe Stateto reportthis!I don’thaveanotherinsurance!Blamingus for theformularyCan you callthepharmacy/officefor me?

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What do you mean it needs a PA? My Dr. wrote me a prescription!
  2. You’d rather pay for me to go to the ER?
  3. When did that change?
  4. Horribly mispronounced medication
  5. I’m allergic to the generic
  6. The pharmacy said you guys won’t pay for my medication
  7. I don’t know the name of my medication.
  8. I’ve already been transferred X many times.
  9. I’ve already called X many times
  10. Why do you need all this information? Isn’t it already in your computer?
  11. I already faxed over the PA like 5 times!!
  12. I’m calling from CMM
  13. Swear words!
  14. I’ve been on hold for X many hours
  15. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  16. I don’t know my member ID
  17. How long is this going to take?
  18. I need a supervisor
  19. Job title? What’s that?
  20. I’m going on vacation tomorrow and need all my medications filled early.
  21. I’m calling the State to report this!
  22. I don’t have another insurance!
  23. Blaming us for the formulary
  24. Can you call the pharmacy/office for me?