I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I’m callingfromCMMI alreadyfaxed overthe PA like5 times!!I’m callingthe Stateto reportthis!I don’tknow mymemberIDThe pharmacysaid you guyswon’t pay formymedicationCan you callthepharmacy/officefor me?I’ve alreadybeentransferred Xmany times.What do youmean it needsa PA? My Dr.wrote me aprescription!I need asupervisorI’m going onvacationtomorrow andneed all mymedicationsfilled early.I don’thaveanotherinsurance!I’ve alreadycalled Xmany timesYou’d ratherpay for meto go to theER?Job title?What’sthat?Blamingus for theformularyI’mallergic tothegenericHorriblymispronouncedmedicationI don’t knowthe name ofmymedication.I’ve beenon hold forX manyhoursSwearwords!Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?How longis thisgoing totake?Whendid thatchange?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I’m callingfromCMMI alreadyfaxed overthe PA like5 times!!I’m callingthe Stateto reportthis!I don’tknow mymemberIDThe pharmacysaid you guyswon’t pay formymedicationCan you callthepharmacy/officefor me?I’ve alreadybeentransferred Xmany times.What do youmean it needsa PA? My Dr.wrote me aprescription!I need asupervisorI’m going onvacationtomorrow andneed all mymedicationsfilled early.I don’thaveanotherinsurance!I’ve alreadycalled Xmany timesYou’d ratherpay for meto go to theER?Job title?What’sthat?Blamingus for theformularyI’mallergic tothegenericHorriblymispronouncedmedicationI don’t knowthe name ofmymedication.I’ve beenon hold forX manyhoursSwearwords!Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?How longis thisgoing totake?Whendid thatchange?

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  2. I’m calling from CMM
  3. I already faxed over the PA like 5 times!!
  4. I’m calling the State to report this!
  5. I don’t know my member ID
  6. The pharmacy said you guys won’t pay for my medication
  7. Can you call the pharmacy/office for me?
  8. I’ve already been transferred X many times.
  9. What do you mean it needs a PA? My Dr. wrote me a prescription!
  10. I need a supervisor
  11. I’m going on vacation tomorrow and need all my medications filled early.
  12. I don’t have another insurance!
  13. I’ve already called X many times
  14. You’d rather pay for me to go to the ER?
  15. Job title? What’s that?
  16. Blaming us for the formulary
  17. I’m allergic to the generic
  18. Horribly mispronounced medication
  19. I don’t know the name of my medication.
  20. I’ve been on hold for X many hours
  21. Swear words!
  22. Why do you need all this information? Isn’t it already in your computer?
  23. How long is this going to take?
  24. When did that change?