How longis thisgoing totake?Can you callthepharmacy/officefor me?I’ve alreadybeentransferred Xmany times.I’ve alreadycalled Xmany timesThe pharmacysaid you guyswon’t pay formymedicationWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?Swearwords!HorriblymispronouncedmedicationI’mallergic tothegenericI don’t knowthe name ofmymedication.I alreadyfaxed overthe PA like5 times!!I don’thaveanotherinsurance!I need asupervisorBlamingus for theformularyI’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)Job title?What’sthat?I’ve beenon hold forX manyhoursWhat do youmean it needsa PA? My Dr.wrote me aprescription!I’m callingfromCMMI’m callingthe Stateto reportthis!You’d ratherpay for meto go to theER?Whendid thatchange?I don’tknow mymemberIDI’m going onvacationtomorrow andneed all mymedicationsfilled early.How longis thisgoing totake?Can you callthepharmacy/officefor me?I’ve alreadybeentransferred Xmany times.I’ve alreadycalled Xmany timesThe pharmacysaid you guyswon’t pay formymedicationWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?Swearwords!HorriblymispronouncedmedicationI’mallergic tothegenericI don’t knowthe name ofmymedication.I alreadyfaxed overthe PA like5 times!!I don’thaveanotherinsurance!I need asupervisorBlamingus for theformularyI’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)Job title?What’sthat?I’ve beenon hold forX manyhoursWhat do youmean it needsa PA? My Dr.wrote me aprescription!I’m callingfromCMMI’m callingthe Stateto reportthis!You’d ratherpay for meto go to theER?Whendid thatchange?I don’tknow mymemberIDI’m going onvacationtomorrow andneed all mymedicationsfilled early.

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How long is this going to take?
  2. Can you call the pharmacy/office for me?
  3. I’ve already been transferred X many times.
  4. I’ve already called X many times
  5. The pharmacy said you guys won’t pay for my medication
  6. Why do you need all this information? Isn’t it already in your computer?
  7. Swear words!
  8. Horribly mispronounced medication
  9. I’m allergic to the generic
  10. I don’t know the name of my medication.
  11. I already faxed over the PA like 5 times!!
  12. I don’t have another insurance!
  13. I need a supervisor
  14. Blaming us for the formulary
  15. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  16. Job title? What’s that?
  17. I’ve been on hold for X many hours
  18. What do you mean it needs a PA? My Dr. wrote me a prescription!
  19. I’m calling from CMM
  20. I’m calling the State to report this!
  21. You’d rather pay for me to go to the ER?
  22. When did that change?
  23. I don’t know my member ID
  24. I’m going on vacation tomorrow and need all my medications filled early.