I’m callingfromCMMI’mallergic tothegenericI need asupervisorI don’t knowthe name ofmymedication.HorriblymispronouncedmedicationI don’thaveanotherinsurance!You’d ratherpay for meto go to theER?What do youmean it needsa PA? My Dr.wrote me aprescription!Can you callthepharmacy/officefor me?Job title?What’sthat?Blamingus for theformularyThe pharmacysaid you guyswon’t pay formymedicationWhendid thatchange?I’ve alreadybeentransferred Xmany times.I alreadyfaxed overthe PA like5 times!!Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?How longis thisgoing totake?Swearwords!I’ve beenon hold forX manyhoursI’m callingthe Stateto reportthis!I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I don’tknow mymemberIDI’m going onvacationtomorrow andneed all mymedicationsfilled early.I’ve alreadycalled Xmany timesI’m callingfromCMMI’mallergic tothegenericI need asupervisorI don’t knowthe name ofmymedication.HorriblymispronouncedmedicationI don’thaveanotherinsurance!You’d ratherpay for meto go to theER?What do youmean it needsa PA? My Dr.wrote me aprescription!Can you callthepharmacy/officefor me?Job title?What’sthat?Blamingus for theformularyThe pharmacysaid you guyswon’t pay formymedicationWhendid thatchange?I’ve alreadybeentransferred Xmany times.I alreadyfaxed overthe PA like5 times!!Why do youneed all thisinformation?Isn’t it alreadyin yourcomputer?How longis thisgoing totake?Swearwords!I’ve beenon hold forX manyhoursI’m callingthe Stateto reportthis!I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I don’tknow mymemberIDI’m going onvacationtomorrow andneed all mymedicationsfilled early.I’ve alreadycalled Xmany times

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m calling from CMM
  2. I’m allergic to the generic
  3. I need a supervisor
  4. I don’t know the name of my medication.
  5. Horribly mispronounced medication
  6. I don’t have another insurance!
  7. You’d rather pay for me to go to the ER?
  8. What do you mean it needs a PA? My Dr. wrote me a prescription!
  9. Can you call the pharmacy/office for me?
  10. Job title? What’s that?
  11. Blaming us for the formulary
  12. The pharmacy said you guys won’t pay for my medication
  13. When did that change?
  14. I’ve already been transferred X many times.
  15. I already faxed over the PA like 5 times!!
  16. Why do you need all this information? Isn’t it already in your computer?
  17. How long is this going to take?
  18. Swear words!
  19. I’ve been on hold for X many hours
  20. I’m calling the State to report this!
  21. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  22. I don’t know my member ID
  23. I’m going on vacation tomorrow and need all my medications filled early.
  24. I’ve already called X many times