I’ve alreadybeentransferred Xmany times.HorriblymispronouncedmedicationWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?Job title?What’sthat?I’m callingfromCMMI’m going onvacationtomorrow andneed all mymedicationsfilled early.How longis thisgoing totake?I don’tknow mymemberIDCan you callthepharmacy/officefor me?I’ve alreadycalled Xmany timesI need asupervisorYou’d ratherpay for meto go to theER?What do youmean it needsa PA? My Dr.wrote me aprescription!Whendid thatchange?I alreadyfaxed overthe PA like5 times!!Swearwords!I don’t knowthe name ofmymedication.I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)The pharmacysaid you guyswon’t pay formymedicationI’ve beenon hold forX manyhoursI don’thaveanotherinsurance!I’m callingthe Stateto reportthis!I’mallergic tothegenericBlamingus for theformularyI’ve alreadybeentransferred Xmany times.HorriblymispronouncedmedicationWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?Job title?What’sthat?I’m callingfromCMMI’m going onvacationtomorrow andneed all mymedicationsfilled early.How longis thisgoing totake?I don’tknow mymemberIDCan you callthepharmacy/officefor me?I’ve alreadycalled Xmany timesI need asupervisorYou’d ratherpay for meto go to theER?What do youmean it needsa PA? My Dr.wrote me aprescription!Whendid thatchange?I alreadyfaxed overthe PA like5 times!!Swearwords!I don’t knowthe name ofmymedication.I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)The pharmacysaid you guyswon’t pay formymedicationI’ve beenon hold forX manyhoursI don’thaveanotherinsurance!I’m callingthe Stateto reportthis!I’mallergic tothegenericBlamingus for theformulary

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ve already been transferred X many times.
  2. Horribly mispronounced medication
  3. Why do you need all this information? Isn’t it already in your computer?
  4. Job title? What’s that?
  5. I’m calling from CMM
  6. I’m going on vacation tomorrow and need all my medications filled early.
  7. How long is this going to take?
  8. I don’t know my member ID
  9. Can you call the pharmacy/office for me?
  10. I’ve already called X many times
  11. I need a supervisor
  12. You’d rather pay for me to go to the ER?
  13. What do you mean it needs a PA? My Dr. wrote me a prescription!
  14. When did that change?
  15. I already faxed over the PA like 5 times!!
  16. Swear words!
  17. I don’t know the name of my medication.
  18. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  19. The pharmacy said you guys won’t pay for my medication
  20. I’ve been on hold for X many hours
  21. I don’t have another insurance!
  22. I’m calling the State to report this!
  23. I’m allergic to the generic
  24. Blaming us for the formulary