I don’tknow mymemberIDWhendid thatchange?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I need asupervisorJob title?What’sthat?Can you callthepharmacy/officefor me?How longis thisgoing totake?I’mallergic tothegenericI’ve beenon hold forX manyhoursHorriblymispronouncedmedicationI’m going onvacationtomorrow andneed all mymedicationsfilled early.What do youmean it needsa PA? My Dr.wrote me aprescription!I don’t knowthe name ofmymedication.I’ve alreadycalled Xmany timesBlamingus for theformularyI’ve alreadybeentransferred Xmany times.The pharmacysaid you guyswon’t pay formymedicationWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I’m callingthe Stateto reportthis!You’d ratherpay for meto go to theER?I’m callingfromCMMI alreadyfaxed overthe PA like5 times!!Swearwords!I don’thaveanotherinsurance!I don’tknow mymemberIDWhendid thatchange?I’ve beengetting thismedication foryears!! (It’s their1st or 2nd fill)I need asupervisorJob title?What’sthat?Can you callthepharmacy/officefor me?How longis thisgoing totake?I’mallergic tothegenericI’ve beenon hold forX manyhoursHorriblymispronouncedmedicationI’m going onvacationtomorrow andneed all mymedicationsfilled early.What do youmean it needsa PA? My Dr.wrote me aprescription!I don’t knowthe name ofmymedication.I’ve alreadycalled Xmany timesBlamingus for theformularyI’ve alreadybeentransferred Xmany times.The pharmacysaid you guyswon’t pay formymedicationWhy do youneed all thisinformation?Isn’t it alreadyin yourcomputer?I’m callingthe Stateto reportthis!You’d ratherpay for meto go to theER?I’m callingfromCMMI alreadyfaxed overthe PA like5 times!!Swearwords!I don’thaveanotherinsurance!

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I don’t know my member ID
  2. When did that change?
  3. I’ve been getting this medication for years!! (It’s their 1st or 2nd fill)
  4. I need a supervisor
  5. Job title? What’s that?
  6. Can you call the pharmacy/office for me?
  7. How long is this going to take?
  8. I’m allergic to the generic
  9. I’ve been on hold for X many hours
  10. Horribly mispronounced medication
  11. I’m going on vacation tomorrow and need all my medications filled early.
  12. What do you mean it needs a PA? My Dr. wrote me a prescription!
  13. I don’t know the name of my medication.
  14. I’ve already called X many times
  15. Blaming us for the formulary
  16. I’ve already been transferred X many times.
  17. The pharmacy said you guys won’t pay for my medication
  18. Why do you need all this information? Isn’t it already in your computer?
  19. I’m calling the State to report this!
  20. You’d rather pay for me to go to the ER?
  21. I’m calling from CMM
  22. I already faxed over the PA like 5 times!!
  23. Swear words!
  24. I don’t have another insurance!