This bingo card has a free space and 24 words: Customer requests more information on shipping options, Listen actively, Reassure the customer, Set expectations clearly, Offer alternatives, Offer alternatives, Customer asks for a refund, Thank the customer, Apologize for the inconvenience, De-escalate a situation, Confirm understanding, Offer a solution, Empathize with the customer’s situation, Answer quickly, Handle a difficult situation, Customer requests to cancel an order, Follow up with the customer, Customer needs help placing an order, Clarify confusion, Smile (on the phone), Thank the customer, Offer a discount, Provide product knowledge and Customer expresses dissatisfaction.
⚠ This card has duplicate items: Offer alternatives (2), Thank the customer (2)
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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