(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Empathize with the customer’s situation
Provide product knowledge
Customer requests to cancel an order
Offer a discount
Customer asks for a refund
Customer needs help placing an order
Thank the customer
Follow up with the customer
Listen actively
Handle a difficult situation
Offer alternatives
Answer quickly
Customer requests more information on shipping options
