ThankthecustomerAnswerquicklyCustomerneeds helpplacing anorderThankthecustomerSetexpectationsclearlyFollow upwith thecustomerCustomerrequests moreinformation onshippingoptionsListenactivelySmile(on thephone)ProvideproductknowledgeCustomerasks for arefundEmpathizewith thecustomer’ssituationConfirmunderstandingApologize fortheinconvenienceOfferalternativesCustomerexpressesdissatisfactionOffer adiscountReassurethecustomerCustomerrequeststo cancelan orderOffer asolutionDe-escalate asituationHandlea difficultsituationOfferalternativesClarifyconfusionThankthecustomerAnswerquicklyCustomerneeds helpplacing anorderThankthecustomerSetexpectationsclearlyFollow upwith thecustomerCustomerrequests moreinformation onshippingoptionsListenactivelySmile(on thephone)ProvideproductknowledgeCustomerasks for arefundEmpathizewith thecustomer’ssituationConfirmunderstandingApologize fortheinconvenienceOfferalternativesCustomerexpressesdissatisfactionOffer adiscountReassurethecustomerCustomerrequeststo cancelan orderOffer asolutionDe-escalate asituationHandlea difficultsituationOfferalternativesClarifyconfusion

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Thank the customer
  2. Answer quickly
  3. Customer needs help placing an order
  4. Thank the customer
  5. Set expectations clearly
  6. Follow up with the customer
  7. Customer requests more information on shipping options
  8. Listen actively
  9. Smile (on the phone)
  10. Provide product knowledge
  11. Customer asks for a refund
  12. Empathize with the customer’s situation
  13. Confirm understanding
  14. Apologize for the inconvenience
  15. Offer alternatives
  16. Customer expresses dissatisfaction
  17. Offer a discount
  18. Reassure the customer
  19. Customer requests to cancel an order
  20. Offer a solution
  21. De-escalate a situation
  22. Handle a difficult situation
  23. Offer alternatives
  24. Clarify confusion