This bingo card has a free space and 24 words: Apologize for the inconvenience, Customer reports a broken product part, Thank the customer, Provide product knowledge, Set expectations clearly, Listen actively, Customer asks for a refund, Provide product knowledge, Customer asks to speak with a supervisor, Offer alternatives, Empathize with the customer’s situation, Offer a solution, Clarify confusion, Follow up with the customer, Offer alternatives, Smile (on the phone), De-escalate a situation, Reassure the customer, Offer a discount, Thank the customer, Customer asks for more information on shipping options, Customer has trouble navigating the website, Answer quickly and Handle a difficult situation.
⚠ This card has duplicate items: Thank the customer (2), Provide product knowledge (2), Offer alternatives (2)
August Game | HOME DEPOT | OUAC Employee Bingo | Customer Relationship Service Bingo | Customer Appreciation Bingo
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