(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer alternatives
Offer a solution
Provide product knowledge
Handle a difficult situation
Offer alternatives
Follow up with the customer
Thank the customer
Reassure the customer
Smile (on the phone)
Customer has trouble navigating the website
Customer reports a broken product part
Answer quickly
Empathize with the customer’s situation
Apologize for the inconvenience
Customer asks for a refund
Offer a discount
Set expectations clearly
Thank the customer
Provide product knowledge
De-escalate a situation
Clarify confusion
Customer asks for more information on shipping options
