ProvideproductknowledgeFollow upwith thecustomerOffer asolutionAnswerquicklyClarifyconfusionDe-escalate asituationProvideproductknowledgeCustomerhas troublenavigatingthe websiteOfferalternativesReassurethecustomerCustomerasks for moreinformationon shippingoptionsThankthecustomerOffer adiscountOfferalternativesCustomerasks tospeak with asupervisorCustomerreports abrokenproduct partSetexpectationsclearlyHandlea difficultsituationCustomerasks for arefundApologize fortheinconvenienceThankthecustomerEmpathizewith thecustomer’ssituationListenactivelySmile(on thephone)ProvideproductknowledgeFollow upwith thecustomerOffer asolutionAnswerquicklyClarifyconfusionDe-escalate asituationProvideproductknowledgeCustomerhas troublenavigatingthe websiteOfferalternativesReassurethecustomerCustomerasks for moreinformationon shippingoptionsThankthecustomerOffer adiscountOfferalternativesCustomerasks tospeak with asupervisorCustomerreports abrokenproduct partSetexpectationsclearlyHandlea difficultsituationCustomerasks for arefundApologize fortheinconvenienceThankthecustomerEmpathizewith thecustomer’ssituationListenactivelySmile(on thephone)

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide product knowledge
  2. Follow up with the customer
  3. Offer a solution
  4. Answer quickly
  5. Clarify confusion
  6. De-escalate a situation
  7. Provide product knowledge
  8. Customer has trouble navigating the website
  9. Offer alternatives
  10. Reassure the customer
  11. Customer asks for more information on shipping options
  12. Thank the customer
  13. Offer a discount
  14. Offer alternatives
  15. Customer asks to speak with a supervisor
  16. Customer reports a broken product part
  17. Set expectations clearly
  18. Handle a difficult situation
  19. Customer asks for a refund
  20. Apologize for the inconvenience
  21. Thank the customer
  22. Empathize with the customer’s situation
  23. Listen actively
  24. Smile (on the phone)