(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank the customer
Smile (on the phone)
Set expectations clearly
Follow up with the customer
De-escalate a situation
Customer reports a broken product part
Provide product knowledge
Answer quickly
Customer asks for a refund
Offer alternatives
Offer a solution
Listen actively
Customer has trouble navigating the website
Offer a discount
Handle a difficult situation
Customer asks for more information on shipping options
