Customerhas troublenavigatingthe websiteThankthecustomerEmpathizewith thecustomer’ssituationReassurethecustomerOffer asolutionHandlea difficultsituationAnswerquicklyDe-escalate asituationProvideproductknowledgeListenactivelyThankthecustomerCustomerasks for moreinformationon shippingoptionsApologize fortheinconvenienceClarifyconfusionCustomerreports abrokenproduct partCustomerasks for arefundOffer adiscountProvideproductknowledgeSmile(on thephone)OfferalternativesSetexpectationsclearlyOfferalternativesCustomerasks tospeak with asupervisorFollow upwith thecustomerCustomerhas troublenavigatingthe websiteThankthecustomerEmpathizewith thecustomer’ssituationReassurethecustomerOffer asolutionHandlea difficultsituationAnswerquicklyDe-escalate asituationProvideproductknowledgeListenactivelyThankthecustomerCustomerasks for moreinformationon shippingoptionsApologize fortheinconvenienceClarifyconfusionCustomerreports abrokenproduct partCustomerasks for arefundOffer adiscountProvideproductknowledgeSmile(on thephone)OfferalternativesSetexpectationsclearlyOfferalternativesCustomerasks tospeak with asupervisorFollow upwith thecustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has trouble navigating the website
  2. Thank the customer
  3. Empathize with the customer’s situation
  4. Reassure the customer
  5. Offer a solution
  6. Handle a difficult situation
  7. Answer quickly
  8. De-escalate a situation
  9. Provide product knowledge
  10. Listen actively
  11. Thank the customer
  12. Customer asks for more information on shipping options
  13. Apologize for the inconvenience
  14. Clarify confusion
  15. Customer reports a broken product part
  16. Customer asks for a refund
  17. Offer a discount
  18. Provide product knowledge
  19. Smile (on the phone)
  20. Offer alternatives
  21. Set expectations clearly
  22. Offer alternatives
  23. Customer asks to speak with a supervisor
  24. Follow up with the customer