ClarifyconfusionCustomerasks for moreinformationon shippingoptionsReassurethecustomerOfferalternativesAnswerquicklyOffer adiscountApologize fortheinconvenienceListenactivelyCustomerreports abrokenproduct partSmile(on thephone)OfferalternativesThankthecustomerCustomerasks tospeak with asupervisorFollow upwith thecustomerHandlea difficultsituationCustomerhas troublenavigatingthe websiteCustomerasks for arefundSetexpectationsclearlyThankthecustomerProvideproductknowledgeDe-escalate asituationOffer asolutionProvideproductknowledgeEmpathizewith thecustomer’ssituationClarifyconfusionCustomerasks for moreinformationon shippingoptionsReassurethecustomerOfferalternativesAnswerquicklyOffer adiscountApologize fortheinconvenienceListenactivelyCustomerreports abrokenproduct partSmile(on thephone)OfferalternativesThankthecustomerCustomerasks tospeak with asupervisorFollow upwith thecustomerHandlea difficultsituationCustomerhas troublenavigatingthe websiteCustomerasks for arefundSetexpectationsclearlyThankthecustomerProvideproductknowledgeDe-escalate asituationOffer asolutionProvideproductknowledgeEmpathizewith thecustomer’ssituation

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clarify confusion
  2. Customer asks for more information on shipping options
  3. Reassure the customer
  4. Offer alternatives
  5. Answer quickly
  6. Offer a discount
  7. Apologize for the inconvenience
  8. Listen actively
  9. Customer reports a broken product part
  10. Smile (on the phone)
  11. Offer alternatives
  12. Thank the customer
  13. Customer asks to speak with a supervisor
  14. Follow up with the customer
  15. Handle a difficult situation
  16. Customer has trouble navigating the website
  17. Customer asks for a refund
  18. Set expectations clearly
  19. Thank the customer
  20. Provide product knowledge
  21. De-escalate a situation
  22. Offer a solution
  23. Provide product knowledge
  24. Empathize with the customer’s situation