This bingo card has a free space and 24 words: "Congratulations on your new account! Welcome to the Discover Bank Family", "Banking details can get complicated, but we won't make it that way. I'm here to walk you through every step so it's clear.", "I can certainly help with updating your address. I hope the move went smoothly for you!", "I recognize this is frustrating and can see this is important to you. I want to make sure I help anyway I can today.", Focused on what we can do for the customer, Was invested from start to finish on the call, Said "Happy Birthday" to a customer whose birthday is coming up, "Congratulations on your CD maturing!", restated the customer inquiry, Lead with our personality, used a power word, Validated the customer's feelings, "I appreciate you taking the time to call in today!", "I cannot imagine what you are going through right now. Thank you for taking the time to call in.", "I appreciate the details you provided. Let me make sure that I have everything correct so I can best assist you.", "I'm sorry your card is misplaced/lost! I know how scary that can be! I am happy to help today so you can get some peace of mind", Matched the customer's vibe, Laughed with the customer, sharing a moment., "I can only imagine how stressful it is seeing a charge you didn't make- let's get this looked into right away", "Thank you for bringing this to my attention and I want you to know I am going to look into a solution for you.", "I'm so sorry you are seeing declines. We are going to get to the bottom of this together", "At this time we cannot ___. What we can do is _____.", Had an action statement "I will, I can" and "Thank you so much for choosing to reinvest your CD. You have a lot of options when it comes to banking, and we appreciate you choosing Discover Bank.".
Acknowledgment Bingo | Team I-Shine Island Bingo | Share Your Care | Value Added Bingo | Acknowledgments
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