"I appreciateyou takingthe time tocall intoday!"Had anactionstatement "Iwill, I can""Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank."Validatedthecustomer'sfeelingsSaid "HappyBirthday" to acustomerwhose birthdayis coming uprestatedthecustomerinquiry"Congratulationson your CDmaturing!""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in.""I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind""Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear.""At this timewe cannot___. Whatwe can do is_____."Laughedwith thecustomer,sharing amoment."I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway""Congratulationson your newaccount!Welcome to theDiscover BankFamily""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together""Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou.""I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today."Wasinvestedfrom start tofinish on thecall"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you."used apowerwordMatchedthecustomer'svibeFocused onwhat we cando for thecustomer"I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!"Lead withourpersonality"I appreciateyou takingthe time tocall intoday!"Had anactionstatement "Iwill, I can""Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank."Validatedthecustomer'sfeelingsSaid "HappyBirthday" to acustomerwhose birthdayis coming uprestatedthecustomerinquiry"Congratulationson your CDmaturing!""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in.""I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind""Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear.""At this timewe cannot___. Whatwe can do is_____."Laughedwith thecustomer,sharing amoment."I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway""Congratulationson your newaccount!Welcome to theDiscover BankFamily""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together""Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou.""I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today."Wasinvestedfrom start tofinish on thecall"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you."used apowerwordMatchedthecustomer'svibeFocused onwhat we cando for thecustomer"I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!"Lead withourpersonality

Acknowledgement BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
I
5
I
6
G
7
N
8
O
9
I
10
I
11
N
12
G
13
O
14
B
15
I
16
B
17
G
18
B
19
B
20
B
21
N
22
O
23
N
24
O
  1. G-"I appreciate you taking the time to call in today!"
  2. G-Had an action statement "I will, I can"
  3. O-"Thank you so much for choosing to reinvest your CD. You have a lot of options when it comes to banking, and we appreciate you choosing Discover Bank."
  4. I-Validated the customer's feelings
  5. I-Said "Happy Birthday" to a customer whose birthday is coming up
  6. G-restated the customer inquiry
  7. N-"Congratulations on your CD maturing!"
  8. O-"I cannot imagine what you are going through right now. Thank you for taking the time to call in."
  9. I-"I'm sorry your card is misplaced/lost! I know how scary that can be! I am happy to help today so you can get some peace of mind"
  10. I-"Banking details can get complicated, but we won't make it that way. I'm here to walk you through every step so it's clear."
  11. N-"At this time we cannot ___. What we can do is _____."
  12. G-Laughed with the customer, sharing a moment.
  13. O-"I can only imagine how stressful it is seeing a charge you didn't make- let's get this looked into right away"
  14. B-"Congratulations on your new account! Welcome to the Discover Bank Family"
  15. I-"I'm so sorry you are seeing declines. We are going to get to the bottom of this together"
  16. B-"Thank you for bringing this to my attention and I want you to know I am going to look into a solution for you."
  17. G-"I recognize this is frustrating and can see this is important to you. I want to make sure I help anyway I can today."
  18. B-Was invested from start to finish on the call
  19. B-"I appreciate the details you provided. Let me make sure that I have everything correct so I can best assist you."
  20. B-used a power word
  21. N-Matched the customer's vibe
  22. O-Focused on what we can do for the customer
  23. N-"I can certainly help with updating your address. I hope the move went smoothly for you!"
  24. O-Lead with our personality