"I appreciateyou takingthe time tocall intoday!"Lead withourpersonality"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you."restatedthecustomerinquirySaid "HappyBirthday" to acustomerwhose birthdayis coming upWasinvestedfrom start tofinish on thecall"I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today.""At this timewe cannot___. Whatwe can do is_____."Laughedwith thecustomer,sharing amoment."Congratulationson your newaccount!Welcome to theDiscover BankFamily""I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind""Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou."Validatedthecustomer'sfeelings"I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together"used apowerwordFocused onwhat we cando for thecustomer"Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear."Matchedthecustomer'svibeHad anactionstatement "Iwill, I can""Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank.""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in.""I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!""Congratulationson your CDmaturing!""I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway""I appreciateyou takingthe time tocall intoday!"Lead withourpersonality"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you."restatedthecustomerinquirySaid "HappyBirthday" to acustomerwhose birthdayis coming upWasinvestedfrom start tofinish on thecall"I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today.""At this timewe cannot___. Whatwe can do is_____."Laughedwith thecustomer,sharing amoment."Congratulationson your newaccount!Welcome to theDiscover BankFamily""I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind""Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou."Validatedthecustomer'sfeelings"I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together"used apowerwordFocused onwhat we cando for thecustomer"Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear."Matchedthecustomer'svibeHad anactionstatement "Iwill, I can""Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank.""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in.""I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!""Congratulationson your CDmaturing!""I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway"

Acknowledgement BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
I
6
B
7
G
8
N
9
G
10
B
11
I
12
B
13
I
14
I
15
B
16
O
17
I
18
N
19
G
20
O
21
O
22
N
23
N
24
O
  1. G-"I appreciate you taking the time to call in today!"
  2. O-Lead with our personality
  3. B-"I appreciate the details you provided. Let me make sure that I have everything correct so I can best assist you."
  4. G-restated the customer inquiry
  5. I-Said "Happy Birthday" to a customer whose birthday is coming up
  6. B-Was invested from start to finish on the call
  7. G-"I recognize this is frustrating and can see this is important to you. I want to make sure I help anyway I can today."
  8. N-"At this time we cannot ___. What we can do is _____."
  9. G-Laughed with the customer, sharing a moment.
  10. B-"Congratulations on your new account! Welcome to the Discover Bank Family"
  11. I-"I'm sorry your card is misplaced/lost! I know how scary that can be! I am happy to help today so you can get some peace of mind"
  12. B-"Thank you for bringing this to my attention and I want you to know I am going to look into a solution for you."
  13. I-Validated the customer's feelings
  14. I-"I'm so sorry you are seeing declines. We are going to get to the bottom of this together"
  15. B-used a power word
  16. O-Focused on what we can do for the customer
  17. I-"Banking details can get complicated, but we won't make it that way. I'm here to walk you through every step so it's clear."
  18. N-Matched the customer's vibe
  19. G-Had an action statement "I will, I can"
  20. O-"Thank you so much for choosing to reinvest your CD. You have a lot of options when it comes to banking, and we appreciate you choosing Discover Bank."
  21. O-"I cannot imagine what you are going through right now. Thank you for taking the time to call in."
  22. N-"I can certainly help with updating your address. I hope the move went smoothly for you!"
  23. N-"Congratulations on your CD maturing!"
  24. O-"I can only imagine how stressful it is seeing a charge you didn't make- let's get this looked into right away"