Said "HappyBirthday" to acustomerwhose birthdayis coming upValidatedthecustomer'sfeelings"Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou."used apowerwordrestatedthecustomerinquiry"Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank.""At this timewe cannot___. Whatwe can do is_____.""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together""I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!""I appreciateyou takingthe time tocall intoday!"Laughedwith thecustomer,sharing amoment."I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind"Lead withourpersonality"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you."Wasinvestedfrom start tofinish on thecallMatchedthecustomer'svibe"Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear.""Congratulationson your CDmaturing!""I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today."Had anactionstatement "Iwill, I can""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in.""I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway"Focused onwhat we cando for thecustomer"Congratulationson your newaccount!Welcome to theDiscover BankFamily"Said "HappyBirthday" to acustomerwhose birthdayis coming upValidatedthecustomer'sfeelings"Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou."used apowerwordrestatedthecustomerinquiry"Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank.""At this timewe cannot___. Whatwe can do is_____.""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together""I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!""I appreciateyou takingthe time tocall intoday!"Laughedwith thecustomer,sharing amoment."I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind"Lead withourpersonality"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you."Wasinvestedfrom start tofinish on thecallMatchedthecustomer'svibe"Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear.""Congratulationson your CDmaturing!""I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today."Had anactionstatement "Iwill, I can""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in.""I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway"Focused onwhat we cando for thecustomer"Congratulationson your newaccount!Welcome to theDiscover BankFamily"

Acknowledgement BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
B
5
G
6
O
7
N
8
I
9
N
10
G
11
G
12
I
13
O
14
B
15
B
16
N
17
I
18
N
19
G
20
G
21
O
22
O
23
O
24
B
  1. I-Said "Happy Birthday" to a customer whose birthday is coming up
  2. I-Validated the customer's feelings
  3. B-"Thank you for bringing this to my attention and I want you to know I am going to look into a solution for you."
  4. B-used a power word
  5. G-restated the customer inquiry
  6. O-"Thank you so much for choosing to reinvest your CD. You have a lot of options when it comes to banking, and we appreciate you choosing Discover Bank."
  7. N-"At this time we cannot ___. What we can do is _____."
  8. I-"I'm so sorry you are seeing declines. We are going to get to the bottom of this together"
  9. N-"I can certainly help with updating your address. I hope the move went smoothly for you!"
  10. G-"I appreciate you taking the time to call in today!"
  11. G-Laughed with the customer, sharing a moment.
  12. I-"I'm sorry your card is misplaced/lost! I know how scary that can be! I am happy to help today so you can get some peace of mind"
  13. O-Lead with our personality
  14. B-"I appreciate the details you provided. Let me make sure that I have everything correct so I can best assist you."
  15. B-Was invested from start to finish on the call
  16. N-Matched the customer's vibe
  17. I-"Banking details can get complicated, but we won't make it that way. I'm here to walk you through every step so it's clear."
  18. N-"Congratulations on your CD maturing!"
  19. G-"I recognize this is frustrating and can see this is important to you. I want to make sure I help anyway I can today."
  20. G-Had an action statement "I will, I can"
  21. O-"I cannot imagine what you are going through right now. Thank you for taking the time to call in."
  22. O-"I can only imagine how stressful it is seeing a charge you didn't make- let's get this looked into right away"
  23. O-Focused on what we can do for the customer
  24. B-"Congratulations on your new account! Welcome to the Discover Bank Family"