used apowerword"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you.""I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!"Had anactionstatement "Iwill, I can""Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou.""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together"Wasinvestedfrom start tofinish on thecallSaid "HappyBirthday" to acustomerwhose birthdayis coming up"I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway""Congratulationson your newaccount!Welcome to theDiscover BankFamily""At this timewe cannot___. Whatwe can do is_____.""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in."Lead withourpersonality"I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today."Laughedwith thecustomer,sharing amoment.restatedthecustomerinquiryValidatedthecustomer'sfeelings"I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind""Congratulationson your CDmaturing!""Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank.""I appreciateyou takingthe time tocall intoday!"Matchedthecustomer'svibeFocused onwhat we cando for thecustomer"Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear."used apowerword"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you.""I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!"Had anactionstatement "Iwill, I can""Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou.""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together"Wasinvestedfrom start tofinish on thecallSaid "HappyBirthday" to acustomerwhose birthdayis coming up"I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway""Congratulationson your newaccount!Welcome to theDiscover BankFamily""At this timewe cannot___. Whatwe can do is_____.""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in."Lead withourpersonality"I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today."Laughedwith thecustomer,sharing amoment.restatedthecustomerinquiryValidatedthecustomer'sfeelings"I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind""Congratulationson your CDmaturing!""Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank.""I appreciateyou takingthe time tocall intoday!"Matchedthecustomer'svibeFocused onwhat we cando for thecustomer"Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear."

Acknowledgement BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
N
4
G
5
B
6
I
7
B
8
I
9
O
10
B
11
N
12
O
13
O
14
G
15
G
16
G
17
I
18
I
19
N
20
O
21
G
22
N
23
O
24
I
  1. B-used a power word
  2. B-"I appreciate the details you provided. Let me make sure that I have everything correct so I can best assist you."
  3. N-"I can certainly help with updating your address. I hope the move went smoothly for you!"
  4. G-Had an action statement "I will, I can"
  5. B-"Thank you for bringing this to my attention and I want you to know I am going to look into a solution for you."
  6. I-"I'm so sorry you are seeing declines. We are going to get to the bottom of this together"
  7. B-Was invested from start to finish on the call
  8. I-Said "Happy Birthday" to a customer whose birthday is coming up
  9. O-"I can only imagine how stressful it is seeing a charge you didn't make- let's get this looked into right away"
  10. B-"Congratulations on your new account! Welcome to the Discover Bank Family"
  11. N-"At this time we cannot ___. What we can do is _____."
  12. O-"I cannot imagine what you are going through right now. Thank you for taking the time to call in."
  13. O-Lead with our personality
  14. G-"I recognize this is frustrating and can see this is important to you. I want to make sure I help anyway I can today."
  15. G-Laughed with the customer, sharing a moment.
  16. G-restated the customer inquiry
  17. I-Validated the customer's feelings
  18. I-"I'm sorry your card is misplaced/lost! I know how scary that can be! I am happy to help today so you can get some peace of mind"
  19. N-"Congratulations on your CD maturing!"
  20. O-"Thank you so much for choosing to reinvest your CD. You have a lot of options when it comes to banking, and we appreciate you choosing Discover Bank."
  21. G-"I appreciate you taking the time to call in today!"
  22. N-Matched the customer's vibe
  23. O-Focused on what we can do for the customer
  24. I-"Banking details can get complicated, but we won't make it that way. I'm here to walk you through every step so it's clear."