Matchedthecustomer'svibeFocused onwhat we cando for thecustomer"Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou.""I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together"Said "HappyBirthday" to acustomerwhose birthdayis coming up"I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today.""Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank."Laughedwith thecustomer,sharing amoment.restatedthecustomerinquiryused apowerword"I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!""Congratulationson your newaccount!Welcome to theDiscover BankFamily"Had anactionstatement "Iwill, I can"Validatedthecustomer'sfeelings"Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear.""I appreciateyou takingthe time tocall intoday!"Lead withourpersonality"At this timewe cannot___. Whatwe can do is_____.""I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you.""Congratulationson your CDmaturing!"Wasinvestedfrom start tofinish on thecall"I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in."Matchedthecustomer'svibeFocused onwhat we cando for thecustomer"Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou.""I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together"Said "HappyBirthday" to acustomerwhose birthdayis coming up"I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today.""Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank."Laughedwith thecustomer,sharing amoment.restatedthecustomerinquiryused apowerword"I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!""Congratulationson your newaccount!Welcome to theDiscover BankFamily"Had anactionstatement "Iwill, I can"Validatedthecustomer'sfeelings"Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear.""I appreciateyou takingthe time tocall intoday!"Lead withourpersonality"At this timewe cannot___. Whatwe can do is_____.""I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you.""Congratulationson your CDmaturing!"Wasinvestedfrom start tofinish on thecall"I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in."

Acknowledgement BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
O
5
I
6
I
7
G
8
O
9
G
10
G
11
B
12
N
13
B
14
G
15
I
16
I
17
G
18
O
19
N
20
B
21
N
22
B
23
I
24
O
  1. N-Matched the customer's vibe
  2. O-Focused on what we can do for the customer
  3. B-"Thank you for bringing this to my attention and I want you to know I am going to look into a solution for you."
  4. O-"I can only imagine how stressful it is seeing a charge you didn't make- let's get this looked into right away"
  5. I-"I'm so sorry you are seeing declines. We are going to get to the bottom of this together"
  6. I-Said "Happy Birthday" to a customer whose birthday is coming up
  7. G-"I recognize this is frustrating and can see this is important to you. I want to make sure I help anyway I can today."
  8. O-"Thank you so much for choosing to reinvest your CD. You have a lot of options when it comes to banking, and we appreciate you choosing Discover Bank."
  9. G-Laughed with the customer, sharing a moment.
  10. G-restated the customer inquiry
  11. B-used a power word
  12. N-"I can certainly help with updating your address. I hope the move went smoothly for you!"
  13. B-"Congratulations on your new account! Welcome to the Discover Bank Family"
  14. G-Had an action statement "I will, I can"
  15. I-Validated the customer's feelings
  16. I-"Banking details can get complicated, but we won't make it that way. I'm here to walk you through every step so it's clear."
  17. G-"I appreciate you taking the time to call in today!"
  18. O-Lead with our personality
  19. N-"At this time we cannot ___. What we can do is _____."
  20. B-"I appreciate the details you provided. Let me make sure that I have everything correct so I can best assist you."
  21. N-"Congratulations on your CD maturing!"
  22. B-Was invested from start to finish on the call
  23. I-"I'm sorry your card is misplaced/lost! I know how scary that can be! I am happy to help today so you can get some peace of mind"
  24. O-"I cannot imagine what you are going through right now. Thank you for taking the time to call in."