"I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in."Laughedwith thecustomer,sharing amoment."Congratulationson your CDmaturing!""I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!"Focused onwhat we cando for thecustomerWasinvestedfrom start tofinish on thecallValidatedthecustomer'sfeelings"I appreciateyou takingthe time tocall intoday!"Matchedthecustomer'svibe"At this timewe cannot___. Whatwe can do is_____.""Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou.""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together"restatedthecustomerinquiry"I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind"Lead withourpersonality"I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today.""Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear."Had anactionstatement "Iwill, I can""Congratulationson your newaccount!Welcome to theDiscover BankFamily"used apowerword"Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank."Said "HappyBirthday" to acustomerwhose birthdayis coming up"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you.""I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway""I cannot imaginewhat you aregoing throughright now. Thankyou for taking thetime to call in."Laughedwith thecustomer,sharing amoment."Congratulationson your CDmaturing!""I can certainlyhelp with updatingyour address. Ihope the movewent smoothly foryou!"Focused onwhat we cando for thecustomerWasinvestedfrom start tofinish on thecallValidatedthecustomer'sfeelings"I appreciateyou takingthe time tocall intoday!"Matchedthecustomer'svibe"At this timewe cannot___. Whatwe can do is_____.""Thank you forbringing this to myattention and Iwant you to know Iam going to lookinto a solution foryou.""I'm so sorryyou are seeingdeclines. Weare going to getto the bottom ofthis together"restatedthecustomerinquiry"I'm sorry your card ismisplaced/lost! Iknow how scary thatcan be! I am happy tohelp today so youcan get some peaceof mind"Lead withourpersonality"I recognize this isfrustrating and cansee this isimportant to you. Iwant to make sureI help anyway Ican today.""Banking details canget complicated, butwe won't make it thatway. I'm here to walkyou through everystep so it's clear."Had anactionstatement "Iwill, I can""Congratulationson your newaccount!Welcome to theDiscover BankFamily"used apowerword"Thank you so muchfor choosing to reinvestyour CD. You have alot of options when itcomes to banking, andwe appreciate youchoosing DiscoverBank."Said "HappyBirthday" to acustomerwhose birthdayis coming up"I appreciate thedetails youprovided. Let memake sure that Ihave everythingcorrect so I canbest assist you.""I can only imaginehow stressful it isseeing a chargeyou didn't make-let's get thislooked into rightaway"

Acknowledgement BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
N
4
N
5
O
6
B
7
I
8
G
9
N
10
N
11
B
12
I
13
G
14
I
15
O
16
G
17
I
18
G
19
B
20
B
21
O
22
I
23
B
24
O
  1. O-"I cannot imagine what you are going through right now. Thank you for taking the time to call in."
  2. G-Laughed with the customer, sharing a moment.
  3. N-"Congratulations on your CD maturing!"
  4. N-"I can certainly help with updating your address. I hope the move went smoothly for you!"
  5. O-Focused on what we can do for the customer
  6. B-Was invested from start to finish on the call
  7. I-Validated the customer's feelings
  8. G-"I appreciate you taking the time to call in today!"
  9. N-Matched the customer's vibe
  10. N-"At this time we cannot ___. What we can do is _____."
  11. B-"Thank you for bringing this to my attention and I want you to know I am going to look into a solution for you."
  12. I-"I'm so sorry you are seeing declines. We are going to get to the bottom of this together"
  13. G-restated the customer inquiry
  14. I-"I'm sorry your card is misplaced/lost! I know how scary that can be! I am happy to help today so you can get some peace of mind"
  15. O-Lead with our personality
  16. G-"I recognize this is frustrating and can see this is important to you. I want to make sure I help anyway I can today."
  17. I-"Banking details can get complicated, but we won't make it that way. I'm here to walk you through every step so it's clear."
  18. G-Had an action statement "I will, I can"
  19. B-"Congratulations on your new account! Welcome to the Discover Bank Family"
  20. B-used a power word
  21. O-"Thank you so much for choosing to reinvest your CD. You have a lot of options when it comes to banking, and we appreciate you choosing Discover Bank."
  22. I-Said "Happy Birthday" to a customer whose birthday is coming up
  23. B-"I appreciate the details you provided. Let me make sure that I have everything correct so I can best assist you."
  24. O-"I can only imagine how stressful it is seeing a charge you didn't make- let's get this looked into right away"