This bingo card has a free space and 29 words: Neglect, Buddy System, Inappropriate Call, Suicidal Situation, Motivational Interviewing, Optum Reportable Incident Form, BOAT, Engagement, Sexual Abuse, Clarifying Questions, OARS, Escalated Caller, Natural Disaster, Emotional or Psychological Abuse, Scripting for Inappropriate Callers, Financial Abuse, Appologize, One Breath Policy, HR Direct, A-HA, Evoking, Q-Question, Terminate the Call, Service Recovery, Cues and Clues, Corporate Security, Picketing or demonstrations, Emergency Situation Job Aid and Make a PLAN.
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