SuicidalSituationFinancialAbuseTerminatethe CallEvokingClarifyingQuestionsEscalatedCallerMotivationalInterviewingServiceRecoveryNeglectOARSCuesandCluesBuddySystemA-HAInappropriateCallEmotional orPsychologicalAbuseEmergencySituationJob AidEngagementAppologizeOneBreathPolicyBOATQ-QuestionScripting forInappropriateCallersMake aPLANCorporateSecurityHRDirectSexualAbuseNaturalDisasterOptumReportableIncidentFormPicketing ordemonstrationsSuicidalSituationFinancialAbuseTerminatethe CallEvokingClarifyingQuestionsEscalatedCallerMotivationalInterviewingServiceRecoveryNeglectOARSCuesandCluesBuddySystemA-HAInappropriateCallEmotional orPsychologicalAbuseEmergencySituationJob AidEngagementAppologizeOneBreathPolicyBOATQ-QuestionScripting forInappropriateCallersMake aPLANCorporateSecurityHRDirectSexualAbuseNaturalDisasterOptumReportableIncidentFormPicketing ordemonstrations

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Suicidal Situation
  2. Financial Abuse
  3. Terminate the Call
  4. Evoking
  5. Clarifying Questions
  6. Escalated Caller
  7. Motivational Interviewing
  8. Service Recovery
  9. Neglect
  10. OARS
  11. Cues and Clues
  12. Buddy System
  13. A-HA
  14. Inappropriate Call
  15. Emotional or Psychological Abuse
  16. Emergency Situation Job Aid
  17. Engagement
  18. Appologize
  19. One Breath Policy
  20. BOAT
  21. Q-Question
  22. Scripting for Inappropriate Callers
  23. Make a PLAN
  24. Corporate Security
  25. HR Direct
  26. Sexual Abuse
  27. Natural Disaster
  28. Optum Reportable Incident Form
  29. Picketing or demonstrations