SexualAbuseCuesandCluesInappropriateCallA-HABOATCorporateSecurityEngagementPicketing ordemonstrationsAppologizeHRDirectOptumReportableIncidentFormOneBreathPolicyServiceRecoveryEmergencySituationJob AidBuddySystemNeglectMotivationalInterviewingClarifyingQuestionsOARSMake aPLANFinancialAbuseSuicidalSituationEmotional orPsychologicalAbuseEvokingNaturalDisasterScripting forInappropriateCallersEscalatedCallerQ-QuestionTerminatethe CallSexualAbuseCuesandCluesInappropriateCallA-HABOATCorporateSecurityEngagementPicketing ordemonstrationsAppologizeHRDirectOptumReportableIncidentFormOneBreathPolicyServiceRecoveryEmergencySituationJob AidBuddySystemNeglectMotivationalInterviewingClarifyingQuestionsOARSMake aPLANFinancialAbuseSuicidalSituationEmotional orPsychologicalAbuseEvokingNaturalDisasterScripting forInappropriateCallersEscalatedCallerQ-QuestionTerminatethe Call

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sexual Abuse
  2. Cues and Clues
  3. Inappropriate Call
  4. A-HA
  5. BOAT
  6. Corporate Security
  7. Engagement
  8. Picketing or demonstrations
  9. Appologize
  10. HR Direct
  11. Optum Reportable Incident Form
  12. One Breath Policy
  13. Service Recovery
  14. Emergency Situation Job Aid
  15. Buddy System
  16. Neglect
  17. Motivational Interviewing
  18. Clarifying Questions
  19. OARS
  20. Make a PLAN
  21. Financial Abuse
  22. Suicidal Situation
  23. Emotional or Psychological Abuse
  24. Evoking
  25. Natural Disaster
  26. Scripting for Inappropriate Callers
  27. Escalated Caller
  28. Q-Question
  29. Terminate the Call