AppologizeInappropriateCallSexualAbuseSuicidalSituationCuesandCluesTerminatethe CallEmergencySituationJob AidPicketing ordemonstrationsEscalatedCallerHRDirectNaturalDisasterEvokingBOATOptumReportableIncidentFormFinancialAbuseClarifyingQuestionsEmotional orPsychologicalAbuseBuddySystemCorporateSecurityEngagementQ-QuestionMotivationalInterviewingServiceRecoveryNeglectOARSA-HAMake aPLANScripting forInappropriateCallersOneBreathPolicyAppologizeInappropriateCallSexualAbuseSuicidalSituationCuesandCluesTerminatethe CallEmergencySituationJob AidPicketing ordemonstrationsEscalatedCallerHRDirectNaturalDisasterEvokingBOATOptumReportableIncidentFormFinancialAbuseClarifyingQuestionsEmotional orPsychologicalAbuseBuddySystemCorporateSecurityEngagementQ-QuestionMotivationalInterviewingServiceRecoveryNeglectOARSA-HAMake aPLANScripting forInappropriateCallersOneBreathPolicy

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appologize
  2. Inappropriate Call
  3. Sexual Abuse
  4. Suicidal Situation
  5. Cues and Clues
  6. Terminate the Call
  7. Emergency Situation Job Aid
  8. Picketing or demonstrations
  9. Escalated Caller
  10. HR Direct
  11. Natural Disaster
  12. Evoking
  13. BOAT
  14. Optum Reportable Incident Form
  15. Financial Abuse
  16. Clarifying Questions
  17. Emotional or Psychological Abuse
  18. Buddy System
  19. Corporate Security
  20. Engagement
  21. Q-Question
  22. Motivational Interviewing
  23. Service Recovery
  24. Neglect
  25. OARS
  26. A-HA
  27. Make a PLAN
  28. Scripting for Inappropriate Callers
  29. One Breath Policy