OneBreathPolicyFinancialAbuseMotivationalInterviewingBOATEmergencySituationJob AidServiceRecoveryHRDirectScripting forInappropriateCallersCuesandCluesPicketing ordemonstrationsA-HAQ-QuestionAppologizeBuddySystemInappropriateCallEvokingEngagementNeglectEmotional orPsychologicalAbuseEscalatedCallerOptumReportableIncidentFormTerminatethe CallNaturalDisasterMake aPLANSuicidalSituationSexualAbuseClarifyingQuestionsCorporateSecurityOARSOneBreathPolicyFinancialAbuseMotivationalInterviewingBOATEmergencySituationJob AidServiceRecoveryHRDirectScripting forInappropriateCallersCuesandCluesPicketing ordemonstrationsA-HAQ-QuestionAppologizeBuddySystemInappropriateCallEvokingEngagementNeglectEmotional orPsychologicalAbuseEscalatedCallerOptumReportableIncidentFormTerminatethe CallNaturalDisasterMake aPLANSuicidalSituationSexualAbuseClarifyingQuestionsCorporateSecurityOARS

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. One Breath Policy
  2. Financial Abuse
  3. Motivational Interviewing
  4. BOAT
  5. Emergency Situation Job Aid
  6. Service Recovery
  7. HR Direct
  8. Scripting for Inappropriate Callers
  9. Cues and Clues
  10. Picketing or demonstrations
  11. A-HA
  12. Q-Question
  13. Appologize
  14. Buddy System
  15. Inappropriate Call
  16. Evoking
  17. Engagement
  18. Neglect
  19. Emotional or Psychological Abuse
  20. Escalated Caller
  21. Optum Reportable Incident Form
  22. Terminate the Call
  23. Natural Disaster
  24. Make a PLAN
  25. Suicidal Situation
  26. Sexual Abuse
  27. Clarifying Questions
  28. Corporate Security
  29. OARS