BOATHRDirectCorporateSecurityEmergencySituationJob AidBuddySystemOptumReportableIncidentFormAppologizeEscalatedCallerEvokingTerminatethe CallScripting forInappropriateCallersOneBreathPolicyFinancialAbuseMotivationalInterviewingOARSClarifyingQuestionsNeglectCuesandCluesSuicidalSituationQ-QuestionA-HAEmotional orPsychologicalAbuseEngagementMake aPLANServiceRecoveryPicketing ordemonstrationsInappropriateCallNaturalDisasterSexualAbuseBOATHRDirectCorporateSecurityEmergencySituationJob AidBuddySystemOptumReportableIncidentFormAppologizeEscalatedCallerEvokingTerminatethe CallScripting forInappropriateCallersOneBreathPolicyFinancialAbuseMotivationalInterviewingOARSClarifyingQuestionsNeglectCuesandCluesSuicidalSituationQ-QuestionA-HAEmotional orPsychologicalAbuseEngagementMake aPLANServiceRecoveryPicketing ordemonstrationsInappropriateCallNaturalDisasterSexualAbuse

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BOAT
  2. HR Direct
  3. Corporate Security
  4. Emergency Situation Job Aid
  5. Buddy System
  6. Optum Reportable Incident Form
  7. Appologize
  8. Escalated Caller
  9. Evoking
  10. Terminate the Call
  11. Scripting for Inappropriate Callers
  12. One Breath Policy
  13. Financial Abuse
  14. Motivational Interviewing
  15. OARS
  16. Clarifying Questions
  17. Neglect
  18. Cues and Clues
  19. Suicidal Situation
  20. Q-Question
  21. A-HA
  22. Emotional or Psychological Abuse
  23. Engagement
  24. Make a PLAN
  25. Service Recovery
  26. Picketing or demonstrations
  27. Inappropriate Call
  28. Natural Disaster
  29. Sexual Abuse