CorporateSecurityOptumReportableIncidentFormClarifyingQuestionsEmotional orPsychologicalAbuseSexualAbuseNaturalDisasterScripting forInappropriateCallersEmergencySituationJob AidTerminatethe CallServiceRecoveryQ-QuestionSuicidalSituationOneBreathPolicyBOATA-HAEvokingCuesandCluesMotivationalInterviewingInappropriateCallMake aPLANEscalatedCallerOARSAppologizeNeglectPicketing ordemonstrationsBuddySystemFinancialAbuseEngagementHRDirectCorporateSecurityOptumReportableIncidentFormClarifyingQuestionsEmotional orPsychologicalAbuseSexualAbuseNaturalDisasterScripting forInappropriateCallersEmergencySituationJob AidTerminatethe CallServiceRecoveryQ-QuestionSuicidalSituationOneBreathPolicyBOATA-HAEvokingCuesandCluesMotivationalInterviewingInappropriateCallMake aPLANEscalatedCallerOARSAppologizeNeglectPicketing ordemonstrationsBuddySystemFinancialAbuseEngagementHRDirect

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Corporate Security
  2. Optum Reportable Incident Form
  3. Clarifying Questions
  4. Emotional or Psychological Abuse
  5. Sexual Abuse
  6. Natural Disaster
  7. Scripting for Inappropriate Callers
  8. Emergency Situation Job Aid
  9. Terminate the Call
  10. Service Recovery
  11. Q-Question
  12. Suicidal Situation
  13. One Breath Policy
  14. BOAT
  15. A-HA
  16. Evoking
  17. Cues and Clues
  18. Motivational Interviewing
  19. Inappropriate Call
  20. Make a PLAN
  21. Escalated Caller
  22. OARS
  23. Appologize
  24. Neglect
  25. Picketing or demonstrations
  26. Buddy System
  27. Financial Abuse
  28. Engagement
  29. HR Direct