SexualAbuseCuesandCluesHRDirectMotivationalInterviewingSuicidalSituationEmergencySituationJob AidServiceRecoveryNeglectNaturalDisasterEmotional orPsychologicalAbuseEngagementQ-QuestionMake aPLANCorporateSecurityBOATClarifyingQuestionsTerminatethe CallOptumReportableIncidentFormEvokingInappropriateCallAppologizeEscalatedCallerOneBreathPolicyBuddySystemScripting forInappropriateCallersA-HAPicketing ordemonstrationsFinancialAbuseOARSSexualAbuseCuesandCluesHRDirectMotivationalInterviewingSuicidalSituationEmergencySituationJob AidServiceRecoveryNeglectNaturalDisasterEmotional orPsychologicalAbuseEngagementQ-QuestionMake aPLANCorporateSecurityBOATClarifyingQuestionsTerminatethe CallOptumReportableIncidentFormEvokingInappropriateCallAppologizeEscalatedCallerOneBreathPolicyBuddySystemScripting forInappropriateCallersA-HAPicketing ordemonstrationsFinancialAbuseOARS

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sexual Abuse
  2. Cues and Clues
  3. HR Direct
  4. Motivational Interviewing
  5. Suicidal Situation
  6. Emergency Situation Job Aid
  7. Service Recovery
  8. Neglect
  9. Natural Disaster
  10. Emotional or Psychological Abuse
  11. Engagement
  12. Q-Question
  13. Make a PLAN
  14. Corporate Security
  15. BOAT
  16. Clarifying Questions
  17. Terminate the Call
  18. Optum Reportable Incident Form
  19. Evoking
  20. Inappropriate Call
  21. Appologize
  22. Escalated Caller
  23. One Breath Policy
  24. Buddy System
  25. Scripting for Inappropriate Callers
  26. A-HA
  27. Picketing or demonstrations
  28. Financial Abuse
  29. OARS