EngagementOARSCorporateSecurityMake aPLANOptumReportableIncidentFormBOATEvokingHRDirectNaturalDisasterSexualAbuseNeglectOneBreathPolicyClarifyingQuestionsTerminatethe CallEmergencySituationJob AidBuddySystemPicketing ordemonstrationsEmotional orPsychologicalAbuseAppologizeServiceRecoveryMotivationalInterviewingQ-QuestionCuesandCluesScripting forInappropriateCallersInappropriateCallEscalatedCallerSuicidalSituationFinancialAbuseA-HAEngagementOARSCorporateSecurityMake aPLANOptumReportableIncidentFormBOATEvokingHRDirectNaturalDisasterSexualAbuseNeglectOneBreathPolicyClarifyingQuestionsTerminatethe CallEmergencySituationJob AidBuddySystemPicketing ordemonstrationsEmotional orPsychologicalAbuseAppologizeServiceRecoveryMotivationalInterviewingQ-QuestionCuesandCluesScripting forInappropriateCallersInappropriateCallEscalatedCallerSuicidalSituationFinancialAbuseA-HA

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engagement
  2. OARS
  3. Corporate Security
  4. Make a PLAN
  5. Optum Reportable Incident Form
  6. BOAT
  7. Evoking
  8. HR Direct
  9. Natural Disaster
  10. Sexual Abuse
  11. Neglect
  12. One Breath Policy
  13. Clarifying Questions
  14. Terminate the Call
  15. Emergency Situation Job Aid
  16. Buddy System
  17. Picketing or demonstrations
  18. Emotional or Psychological Abuse
  19. Appologize
  20. Service Recovery
  21. Motivational Interviewing
  22. Q-Question
  23. Cues and Clues
  24. Scripting for Inappropriate Callers
  25. Inappropriate Call
  26. Escalated Caller
  27. Suicidal Situation
  28. Financial Abuse
  29. A-HA