SuicidalSituationCorporateSecurityBOATInappropriateCallOARSPicketing ordemonstrationsCuesandCluesEscalatedCallerFinancialAbuseNaturalDisasterServiceRecoveryHRDirectNeglectAppologizeEmotional orPsychologicalAbuseA-HAOptumReportableIncidentFormClarifyingQuestionsScripting forInappropriateCallersOneBreathPolicyMake aPLANTerminatethe CallQ-QuestionBuddySystemEmergencySituationJob AidEngagementMotivationalInterviewingSexualAbuseEvokingSuicidalSituationCorporateSecurityBOATInappropriateCallOARSPicketing ordemonstrationsCuesandCluesEscalatedCallerFinancialAbuseNaturalDisasterServiceRecoveryHRDirectNeglectAppologizeEmotional orPsychologicalAbuseA-HAOptumReportableIncidentFormClarifyingQuestionsScripting forInappropriateCallersOneBreathPolicyMake aPLANTerminatethe CallQ-QuestionBuddySystemEmergencySituationJob AidEngagementMotivationalInterviewingSexualAbuseEvoking

Annual Refresh Training - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Suicidal Situation
  2. Corporate Security
  3. BOAT
  4. Inappropriate Call
  5. OARS
  6. Picketing or demonstrations
  7. Cues and Clues
  8. Escalated Caller
  9. Financial Abuse
  10. Natural Disaster
  11. Service Recovery
  12. HR Direct
  13. Neglect
  14. Appologize
  15. Emotional or Psychological Abuse
  16. A-HA
  17. Optum Reportable Incident Form
  18. Clarifying Questions
  19. Scripting for Inappropriate Callers
  20. One Breath Policy
  21. Make a PLAN
  22. Terminate the Call
  23. Q-Question
  24. Buddy System
  25. Emergency Situation Job Aid
  26. Engagement
  27. Motivational Interviewing
  28. Sexual Abuse
  29. Evoking