This bingo card has a free space and 24 words: "Please verify your email and phone number.", Retained a customer who wanted to cancel their membership, Successfully negotiated a resolution and de-escalated the call, "Can you please repeat your name so I can update my records?", Used your resources to find the answer to a question, Sent a follow up email to the customer if they have any more questions, "I'm sorry you have experienced that.", Merged tickets when necessary, Positive CSAT, "Do you mind holding while I add my notes to your account?", Billing issue successfully resolved, Followed up within 24 hours, Logged perfect notes in the ticket, "I understand how frustrating this must be for you.", Thought outside the box to save and de-escalate a situation, "How can we make the situation right for you?", Thank a customer for their business, Suggest an additional service (CCS, NCS, etc), Correctly document a reason for cancellation, "I'm happy I could take care of this for you today.", Acknowledge a long term customer for their loyalty, Make a customer laugh, Resolve and close a pending ticket within 36 hours of receipt and Shared a helpful tip or answered a question on teams.
Instructions and Answers in English | SHOPSABRE EMAIL BINGO | Customer Service | Customer Service | Empathy phrases
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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