(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make a customer laugh
Successfully negotiated a resolution and de-escalated the call
Thank a customer for their business
"Can you please repeat your name so I can update my records?"
"I'm happy I could take care of this for you today."
Logged perfect notes in the ticket
Suggest an additional service (CCS, NCS, etc)
"Do you mind holding while I add my notes to your account?"
Used your resources to find the answer to a question
"Please verify your email and phone number."
"How can we make the situation right for you?"
Shared a helpful tip or answered a question on teams
Correctly document a reason for cancellation
"I'm sorry you have experienced that."
Thought outside the box to save and de-escalate a situation
Followed up within 24 hours
Retained a customer who wanted to cancel their membership
Billing issue successfully resolved
Sent a follow up email to the customer if they have any more questions
Positive CSAT
Acknowledge a long term customer for their loyalty
"I understand how frustrating this must be for you."
Resolve and close a pending ticket within 36 hours of receipt
