Thank acustomerfor theirbusinessSuggest anadditionalservice(CCS, NCS,etc)Correctlydocument areason forcancellationUsed yourresources tofind theanswer to aquestion"How can wemake thesituationright foryou?"Sent a followup email to thecustomer if theyhave any morequestions"Pleaseverify youremail andphonenumber."Thoughtoutside the boxto save and de-escalate asituationBilling issuesuccessfullyresolvedMergedticketswhennecessary"I'm sorryyou haveexperiencedthat.""I understandhowfrustratingthis must befor you.""Do you mindholding whileI add mynotes to youraccount?"Make acustomerlaughRetained acustomer whowanted tocancel theirmembershipFollowedup within24 hoursLoggedperfectnotes inthe ticketPositiveCSATSuccessfullynegotiated aresolution andde-escalatedthe callAcknowledgea long termcustomer fortheir loyalty"Can youplease repeatyour name soI can updatemy records?"Shared ahelpful tip oranswered aquestion onteams"I'm happy Icould takecare of thisfor youtoday."Resolve andclose apending ticketwithin 36 hoursof receiptThank acustomerfor theirbusinessSuggest anadditionalservice(CCS, NCS,etc)Correctlydocument areason forcancellationUsed yourresources tofind theanswer to aquestion"How can wemake thesituationright foryou?"Sent a followup email to thecustomer if theyhave any morequestions"Pleaseverify youremail andphonenumber."Thoughtoutside the boxto save and de-escalate asituationBilling issuesuccessfullyresolvedMergedticketswhennecessary"I'm sorryyou haveexperiencedthat.""I understandhowfrustratingthis must befor you.""Do you mindholding whileI add mynotes to youraccount?"Make acustomerlaughRetained acustomer whowanted tocancel theirmembershipFollowedup within24 hoursLoggedperfectnotes inthe ticketPositiveCSATSuccessfullynegotiated aresolution andde-escalatedthe callAcknowledgea long termcustomer fortheir loyalty"Can youplease repeatyour name soI can updatemy records?"Shared ahelpful tip oranswered aquestion onteams"I'm happy Icould takecare of thisfor youtoday."Resolve andclose apending ticketwithin 36 hoursof receipt

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank a customer for their business
  2. Suggest an additional service (CCS, NCS, etc)
  3. Correctly document a reason for cancellation
  4. Used your resources to find the answer to a question
  5. "How can we make the situation right for you?"
  6. Sent a follow up email to the customer if they have any more questions
  7. "Please verify your email and phone number."
  8. Thought outside the box to save and de-escalate a situation
  9. Billing issue successfully resolved
  10. Merged tickets when necessary
  11. "I'm sorry you have experienced that."
  12. "I understand how frustrating this must be for you."
  13. "Do you mind holding while I add my notes to your account?"
  14. Make a customer laugh
  15. Retained a customer who wanted to cancel their membership
  16. Followed up within 24 hours
  17. Logged perfect notes in the ticket
  18. Positive CSAT
  19. Successfully negotiated a resolution and de-escalated the call
  20. Acknowledge a long term customer for their loyalty
  21. "Can you please repeat your name so I can update my records?"
  22. Shared a helpful tip or answered a question on teams
  23. "I'm happy I could take care of this for you today."
  24. Resolve and close a pending ticket within 36 hours of receipt