(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used your resources to find the answer to a question
Shared a helpful tip or answered a question on teams
Followed up within 24 hours
"I understand how frustrating this must be for you."
"I'm happy I could take care of this for you today."
Successfully negotiated a resolution and de-escalated the call
Billing issue successfully resolved
Sent a follow up email to the customer if they have any more questions
Suggest an additional service (CCS, NCS, etc)
"Can you please repeat your name so I can update my records?"
"Please verify your email and phone number."
"How can we make the situation right for you?"
Positive CSAT
Acknowledge a long term customer for their loyalty
"I'm sorry you have experienced that."
Retained a customer who wanted to cancel their membership
Resolve and close a pending ticket within 36 hours of receipt
Thought outside the box to save and de-escalate a situation
Make a customer laugh
Correctly document a reason for cancellation
Merged tickets when necessary
"Do you mind holding while I add my notes to your account?"
