"Pleaseverify youremail andphonenumber."Shared ahelpful tip oranswered aquestion onteamsAcknowledgea long termcustomer fortheir loyaltyThank acustomerfor theirbusinessPositiveCSATLoggedperfectnotes inthe ticketThoughtoutside the boxto save and de-escalate asituationBilling issuesuccessfullyresolvedSent a followup email to thecustomer if theyhave any morequestions"Do you mindholding whileI add mynotes to youraccount?"Used yourresources tofind theanswer to aquestionFollowedup within24 hoursMake acustomerlaugh"Can youplease repeatyour name soI can updatemy records?"Correctlydocument areason forcancellation"I understandhowfrustratingthis must befor you."Suggest anadditionalservice(CCS, NCS,etc)Resolve andclose apending ticketwithin 36 hoursof receipt"How can wemake thesituationright foryou?"MergedticketswhennecessaryRetained acustomer whowanted tocancel theirmembershipSuccessfullynegotiated aresolution andde-escalatedthe call"I'm sorryyou haveexperiencedthat.""I'm happy Icould takecare of thisfor youtoday.""Pleaseverify youremail andphonenumber."Shared ahelpful tip oranswered aquestion onteamsAcknowledgea long termcustomer fortheir loyaltyThank acustomerfor theirbusinessPositiveCSATLoggedperfectnotes inthe ticketThoughtoutside the boxto save and de-escalate asituationBilling issuesuccessfullyresolvedSent a followup email to thecustomer if theyhave any morequestions"Do you mindholding whileI add mynotes to youraccount?"Used yourresources tofind theanswer to aquestionFollowedup within24 hoursMake acustomerlaugh"Can youplease repeatyour name soI can updatemy records?"Correctlydocument areason forcancellation"I understandhowfrustratingthis must befor you."Suggest anadditionalservice(CCS, NCS,etc)Resolve andclose apending ticketwithin 36 hoursof receipt"How can wemake thesituationright foryou?"MergedticketswhennecessaryRetained acustomer whowanted tocancel theirmembershipSuccessfullynegotiated aresolution andde-escalatedthe call"I'm sorryyou haveexperiencedthat.""I'm happy Icould takecare of thisfor youtoday."

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Please verify your email and phone number."
  2. Shared a helpful tip or answered a question on teams
  3. Acknowledge a long term customer for their loyalty
  4. Thank a customer for their business
  5. Positive CSAT
  6. Logged perfect notes in the ticket
  7. Thought outside the box to save and de-escalate a situation
  8. Billing issue successfully resolved
  9. Sent a follow up email to the customer if they have any more questions
  10. "Do you mind holding while I add my notes to your account?"
  11. Used your resources to find the answer to a question
  12. Followed up within 24 hours
  13. Make a customer laugh
  14. "Can you please repeat your name so I can update my records?"
  15. Correctly document a reason for cancellation
  16. "I understand how frustrating this must be for you."
  17. Suggest an additional service (CCS, NCS, etc)
  18. Resolve and close a pending ticket within 36 hours of receipt
  19. "How can we make the situation right for you?"
  20. Merged tickets when necessary
  21. Retained a customer who wanted to cancel their membership
  22. Successfully negotiated a resolution and de-escalated the call
  23. "I'm sorry you have experienced that."
  24. "I'm happy I could take care of this for you today."