Correctlydocument areason forcancellationRetained acustomer whowanted tocancel theirmembership"How can wemake thesituationright foryou?""I'm sorryyou haveexperiencedthat."Sent a followup email to thecustomer if theyhave any morequestions"I understandhowfrustratingthis must befor you."Followedup within24 hoursLoggedperfectnotes inthe ticketAcknowledgea long termcustomer fortheir loyaltyUsed yourresources tofind theanswer to aquestionSuggest anadditionalservice(CCS, NCS,etc)Successfullynegotiated aresolution andde-escalatedthe call"Can youplease repeatyour name soI can updatemy records?""Do you mindholding whileI add mynotes to youraccount?"Thank acustomerfor theirbusinessMergedticketswhennecessaryBilling issuesuccessfullyresolved"Pleaseverify youremail andphonenumber."Make acustomerlaughPositiveCSATResolve andclose apending ticketwithin 36 hoursof receiptShared ahelpful tip oranswered aquestion onteamsThoughtoutside the boxto save and de-escalate asituation"I'm happy Icould takecare of thisfor youtoday."Correctlydocument areason forcancellationRetained acustomer whowanted tocancel theirmembership"How can wemake thesituationright foryou?""I'm sorryyou haveexperiencedthat."Sent a followup email to thecustomer if theyhave any morequestions"I understandhowfrustratingthis must befor you."Followedup within24 hoursLoggedperfectnotes inthe ticketAcknowledgea long termcustomer fortheir loyaltyUsed yourresources tofind theanswer to aquestionSuggest anadditionalservice(CCS, NCS,etc)Successfullynegotiated aresolution andde-escalatedthe call"Can youplease repeatyour name soI can updatemy records?""Do you mindholding whileI add mynotes to youraccount?"Thank acustomerfor theirbusinessMergedticketswhennecessaryBilling issuesuccessfullyresolved"Pleaseverify youremail andphonenumber."Make acustomerlaughPositiveCSATResolve andclose apending ticketwithin 36 hoursof receiptShared ahelpful tip oranswered aquestion onteamsThoughtoutside the boxto save and de-escalate asituation"I'm happy Icould takecare of thisfor youtoday."

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Correctly document a reason for cancellation
  2. Retained a customer who wanted to cancel their membership
  3. "How can we make the situation right for you?"
  4. "I'm sorry you have experienced that."
  5. Sent a follow up email to the customer if they have any more questions
  6. "I understand how frustrating this must be for you."
  7. Followed up within 24 hours
  8. Logged perfect notes in the ticket
  9. Acknowledge a long term customer for their loyalty
  10. Used your resources to find the answer to a question
  11. Suggest an additional service (CCS, NCS, etc)
  12. Successfully negotiated a resolution and de-escalated the call
  13. "Can you please repeat your name so I can update my records?"
  14. "Do you mind holding while I add my notes to your account?"
  15. Thank a customer for their business
  16. Merged tickets when necessary
  17. Billing issue successfully resolved
  18. "Please verify your email and phone number."
  19. Make a customer laugh
  20. Positive CSAT
  21. Resolve and close a pending ticket within 36 hours of receipt
  22. Shared a helpful tip or answered a question on teams
  23. Thought outside the box to save and de-escalate a situation
  24. "I'm happy I could take care of this for you today."