(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Retained a customer who wanted to cancel their membership
Successfully negotiated a resolution and de-escalated the call
Merged tickets when necessary
Logged perfect notes in the ticket
Suggest an additional service (CCS, NCS, etc)
"Can you please repeat your name so I can update my records?"
"How can we make the situation right for you?"
"I understand how frustrating this must be for you."
Shared a helpful tip or answered a question on teams
Followed up within 24 hours
Resolve and close a pending ticket within 36 hours of receipt
Sent a follow up email to the customer if they have any more questions
"Do you mind holding while I add my notes to your account?"
Used your resources to find the answer to a question
Correctly document a reason for cancellation
Thought outside the box to save and de-escalate a situation
Thank a customer for their business
"I'm happy I could take care of this for you today."
Acknowledge a long term customer for their loyalty
