"I'm sorryyou haveexperiencedthat."Followedup within24 hoursBilling issuesuccessfullyresolvedResolve andclose apending ticketwithin 36 hoursof receiptLoggedperfectnotes inthe ticketAcknowledgea long termcustomer fortheir loyaltyPositiveCSATSuggest anadditionalservice(CCS, NCS,etc)"I'm happy Icould takecare of thisfor youtoday."Thoughtoutside the boxto save and de-escalate asituationMergedticketswhennecessaryRetained acustomer whowanted tocancel theirmembership"I understandhowfrustratingthis must befor you."Thank acustomerfor theirbusinessMake acustomerlaughShared ahelpful tip oranswered aquestion onteams"Can youplease repeatyour name soI can updatemy records?""How can wemake thesituationright foryou?"Sent a followup email to thecustomer if theyhave any morequestionsSuccessfullynegotiated aresolution andde-escalatedthe callCorrectlydocument areason forcancellation"Do you mindholding whileI add mynotes to youraccount?"Used yourresources tofind theanswer to aquestion"Pleaseverify youremail andphonenumber.""I'm sorryyou haveexperiencedthat."Followedup within24 hoursBilling issuesuccessfullyresolvedResolve andclose apending ticketwithin 36 hoursof receiptLoggedperfectnotes inthe ticketAcknowledgea long termcustomer fortheir loyaltyPositiveCSATSuggest anadditionalservice(CCS, NCS,etc)"I'm happy Icould takecare of thisfor youtoday."Thoughtoutside the boxto save and de-escalate asituationMergedticketswhennecessaryRetained acustomer whowanted tocancel theirmembership"I understandhowfrustratingthis must befor you."Thank acustomerfor theirbusinessMake acustomerlaughShared ahelpful tip oranswered aquestion onteams"Can youplease repeatyour name soI can updatemy records?""How can wemake thesituationright foryou?"Sent a followup email to thecustomer if theyhave any morequestionsSuccessfullynegotiated aresolution andde-escalatedthe callCorrectlydocument areason forcancellation"Do you mindholding whileI add mynotes to youraccount?"Used yourresources tofind theanswer to aquestion"Pleaseverify youremail andphonenumber."

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I'm sorry you have experienced that."
  2. Followed up within 24 hours
  3. Billing issue successfully resolved
  4. Resolve and close a pending ticket within 36 hours of receipt
  5. Logged perfect notes in the ticket
  6. Acknowledge a long term customer for their loyalty
  7. Positive CSAT
  8. Suggest an additional service (CCS, NCS, etc)
  9. "I'm happy I could take care of this for you today."
  10. Thought outside the box to save and de-escalate a situation
  11. Merged tickets when necessary
  12. Retained a customer who wanted to cancel their membership
  13. "I understand how frustrating this must be for you."
  14. Thank a customer for their business
  15. Make a customer laugh
  16. Shared a helpful tip or answered a question on teams
  17. "Can you please repeat your name so I can update my records?"
  18. "How can we make the situation right for you?"
  19. Sent a follow up email to the customer if they have any more questions
  20. Successfully negotiated a resolution and de-escalated the call
  21. Correctly document a reason for cancellation
  22. "Do you mind holding while I add my notes to your account?"
  23. Used your resources to find the answer to a question
  24. "Please verify your email and phone number."