Resolve andclose apending ticketwithin 36 hoursof receiptSent a followup email to thecustomer if theyhave any morequestions"How can wemake thesituationright foryou?"Loggedperfectnotes inthe ticket"I'm happy Icould takecare of thisfor youtoday.""I'm sorryyou haveexperiencedthat."MergedticketswhennecessaryShared ahelpful tip oranswered aquestion onteamsBilling issuesuccessfullyresolvedRetained acustomer whowanted tocancel theirmembership"I understandhowfrustratingthis must befor you."Thank acustomerfor theirbusiness"Do you mindholding whileI add mynotes to youraccount?"Thoughtoutside the boxto save and de-escalate asituationSuggest anadditionalservice(CCS, NCS,etc)Used yourresources tofind theanswer to aquestion"Pleaseverify youremail andphonenumber.""Can youplease repeatyour name soI can updatemy records?"Make acustomerlaughFollowedup within24 hoursCorrectlydocument areason forcancellationAcknowledgea long termcustomer fortheir loyaltyPositiveCSATSuccessfullynegotiated aresolution andde-escalatedthe callResolve andclose apending ticketwithin 36 hoursof receiptSent a followup email to thecustomer if theyhave any morequestions"How can wemake thesituationright foryou?"Loggedperfectnotes inthe ticket"I'm happy Icould takecare of thisfor youtoday.""I'm sorryyou haveexperiencedthat."MergedticketswhennecessaryShared ahelpful tip oranswered aquestion onteamsBilling issuesuccessfullyresolvedRetained acustomer whowanted tocancel theirmembership"I understandhowfrustratingthis must befor you."Thank acustomerfor theirbusiness"Do you mindholding whileI add mynotes to youraccount?"Thoughtoutside the boxto save and de-escalate asituationSuggest anadditionalservice(CCS, NCS,etc)Used yourresources tofind theanswer to aquestion"Pleaseverify youremail andphonenumber.""Can youplease repeatyour name soI can updatemy records?"Make acustomerlaughFollowedup within24 hoursCorrectlydocument areason forcancellationAcknowledgea long termcustomer fortheir loyaltyPositiveCSATSuccessfullynegotiated aresolution andde-escalatedthe call

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve and close a pending ticket within 36 hours of receipt
  2. Sent a follow up email to the customer if they have any more questions
  3. "How can we make the situation right for you?"
  4. Logged perfect notes in the ticket
  5. "I'm happy I could take care of this for you today."
  6. "I'm sorry you have experienced that."
  7. Merged tickets when necessary
  8. Shared a helpful tip or answered a question on teams
  9. Billing issue successfully resolved
  10. Retained a customer who wanted to cancel their membership
  11. "I understand how frustrating this must be for you."
  12. Thank a customer for their business
  13. "Do you mind holding while I add my notes to your account?"
  14. Thought outside the box to save and de-escalate a situation
  15. Suggest an additional service (CCS, NCS, etc)
  16. Used your resources to find the answer to a question
  17. "Please verify your email and phone number."
  18. "Can you please repeat your name so I can update my records?"
  19. Make a customer laugh
  20. Followed up within 24 hours
  21. Correctly document a reason for cancellation
  22. Acknowledge a long term customer for their loyalty
  23. Positive CSAT
  24. Successfully negotiated a resolution and de-escalated the call