"How can wemake thesituationright foryou?""I'm happy Icould takecare of thisfor youtoday."Thoughtoutside the boxto save and de-escalate asituationUsed yourresources tofind theanswer to aquestionLoggedperfectnotes inthe ticketCorrectlydocument areason forcancellationSuccessfullynegotiated aresolution andde-escalatedthe callSent a followup email to thecustomer if theyhave any morequestionsSuggest anadditionalservice(CCS, NCS,etc)PositiveCSAT"Pleaseverify youremail andphonenumber."Retained acustomer whowanted tocancel theirmembershipAcknowledgea long termcustomer fortheir loyaltyBilling issuesuccessfullyresolved"I'm sorryyou haveexperiencedthat."Make acustomerlaughResolve andclose apending ticketwithin 36 hoursof receiptThank acustomerfor theirbusiness"Can youplease repeatyour name soI can updatemy records?"Followedup within24 hours"Do you mindholding whileI add mynotes to youraccount?""I understandhowfrustratingthis must befor you."MergedticketswhennecessaryShared ahelpful tip oranswered aquestion onteams"How can wemake thesituationright foryou?""I'm happy Icould takecare of thisfor youtoday."Thoughtoutside the boxto save and de-escalate asituationUsed yourresources tofind theanswer to aquestionLoggedperfectnotes inthe ticketCorrectlydocument areason forcancellationSuccessfullynegotiated aresolution andde-escalatedthe callSent a followup email to thecustomer if theyhave any morequestionsSuggest anadditionalservice(CCS, NCS,etc)PositiveCSAT"Pleaseverify youremail andphonenumber."Retained acustomer whowanted tocancel theirmembershipAcknowledgea long termcustomer fortheir loyaltyBilling issuesuccessfullyresolved"I'm sorryyou haveexperiencedthat."Make acustomerlaughResolve andclose apending ticketwithin 36 hoursof receiptThank acustomerfor theirbusiness"Can youplease repeatyour name soI can updatemy records?"Followedup within24 hours"Do you mindholding whileI add mynotes to youraccount?""I understandhowfrustratingthis must befor you."MergedticketswhennecessaryShared ahelpful tip oranswered aquestion onteams

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "How can we make the situation right for you?"
  2. "I'm happy I could take care of this for you today."
  3. Thought outside the box to save and de-escalate a situation
  4. Used your resources to find the answer to a question
  5. Logged perfect notes in the ticket
  6. Correctly document a reason for cancellation
  7. Successfully negotiated a resolution and de-escalated the call
  8. Sent a follow up email to the customer if they have any more questions
  9. Suggest an additional service (CCS, NCS, etc)
  10. Positive CSAT
  11. "Please verify your email and phone number."
  12. Retained a customer who wanted to cancel their membership
  13. Acknowledge a long term customer for their loyalty
  14. Billing issue successfully resolved
  15. "I'm sorry you have experienced that."
  16. Make a customer laugh
  17. Resolve and close a pending ticket within 36 hours of receipt
  18. Thank a customer for their business
  19. "Can you please repeat your name so I can update my records?"
  20. Followed up within 24 hours
  21. "Do you mind holding while I add my notes to your account?"
  22. "I understand how frustrating this must be for you."
  23. Merged tickets when necessary
  24. Shared a helpful tip or answered a question on teams