Billing issuesuccessfullyresolvedSuggest anadditionalservice(CCS, NCS,etc)Correctlydocument areason forcancellationMake acustomerlaugh"I understandhowfrustratingthis must befor you."Successfullynegotiated aresolution andde-escalatedthe call"Do you mindholding whileI add mynotes to youraccount?"Shared ahelpful tip oranswered aquestion onteams"Can youplease repeatyour name soI can updatemy records?""Pleaseverify youremail andphonenumber."MergedticketswhennecessaryUsed yourresources tofind theanswer to aquestionThank acustomerfor theirbusinessFollowedup within24 hoursRetained acustomer whowanted tocancel theirmembership"How can wemake thesituationright foryou?"PositiveCSAT"I'm sorryyou haveexperiencedthat."Resolve andclose apending ticketwithin 36 hoursof receipt"I'm happy Icould takecare of thisfor youtoday."Sent a followup email to thecustomer if theyhave any morequestionsAcknowledgea long termcustomer fortheir loyaltyLoggedperfectnotes inthe ticketThoughtoutside the boxto save and de-escalate asituationBilling issuesuccessfullyresolvedSuggest anadditionalservice(CCS, NCS,etc)Correctlydocument areason forcancellationMake acustomerlaugh"I understandhowfrustratingthis must befor you."Successfullynegotiated aresolution andde-escalatedthe call"Do you mindholding whileI add mynotes to youraccount?"Shared ahelpful tip oranswered aquestion onteams"Can youplease repeatyour name soI can updatemy records?""Pleaseverify youremail andphonenumber."MergedticketswhennecessaryUsed yourresources tofind theanswer to aquestionThank acustomerfor theirbusinessFollowedup within24 hoursRetained acustomer whowanted tocancel theirmembership"How can wemake thesituationright foryou?"PositiveCSAT"I'm sorryyou haveexperiencedthat."Resolve andclose apending ticketwithin 36 hoursof receipt"I'm happy Icould takecare of thisfor youtoday."Sent a followup email to thecustomer if theyhave any morequestionsAcknowledgea long termcustomer fortheir loyaltyLoggedperfectnotes inthe ticketThoughtoutside the boxto save and de-escalate asituation

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Billing issue successfully resolved
  2. Suggest an additional service (CCS, NCS, etc)
  3. Correctly document a reason for cancellation
  4. Make a customer laugh
  5. "I understand how frustrating this must be for you."
  6. Successfully negotiated a resolution and de-escalated the call
  7. "Do you mind holding while I add my notes to your account?"
  8. Shared a helpful tip or answered a question on teams
  9. "Can you please repeat your name so I can update my records?"
  10. "Please verify your email and phone number."
  11. Merged tickets when necessary
  12. Used your resources to find the answer to a question
  13. Thank a customer for their business
  14. Followed up within 24 hours
  15. Retained a customer who wanted to cancel their membership
  16. "How can we make the situation right for you?"
  17. Positive CSAT
  18. "I'm sorry you have experienced that."
  19. Resolve and close a pending ticket within 36 hours of receipt
  20. "I'm happy I could take care of this for you today."
  21. Sent a follow up email to the customer if they have any more questions
  22. Acknowledge a long term customer for their loyalty
  23. Logged perfect notes in the ticket
  24. Thought outside the box to save and de-escalate a situation