"I'm happy Icould takecare of thisfor youtoday.""Can youplease repeatyour name soI can updatemy records?"MergedticketswhennecessarySuggest anadditionalservice(CCS, NCS,etc)Correctlydocument areason forcancellationLoggedperfectnotes inthe ticketUsed yourresources tofind theanswer to aquestionThoughtoutside the boxto save and de-escalate asituation"How can wemake thesituationright foryou?"Resolve andclose apending ticketwithin 36 hoursof receiptMake acustomerlaughAcknowledgea long termcustomer fortheir loyaltyThank acustomerfor theirbusinessSuccessfullynegotiated aresolution andde-escalatedthe callPositiveCSAT"I understandhowfrustratingthis must befor you.""Pleaseverify youremail andphonenumber.""I'm sorryyou haveexperiencedthat."Shared ahelpful tip oranswered aquestion onteamsSent a followup email to thecustomer if theyhave any morequestions"Do you mindholding whileI add mynotes to youraccount?"Billing issuesuccessfullyresolvedFollowedup within24 hoursRetained acustomer whowanted tocancel theirmembership"I'm happy Icould takecare of thisfor youtoday.""Can youplease repeatyour name soI can updatemy records?"MergedticketswhennecessarySuggest anadditionalservice(CCS, NCS,etc)Correctlydocument areason forcancellationLoggedperfectnotes inthe ticketUsed yourresources tofind theanswer to aquestionThoughtoutside the boxto save and de-escalate asituation"How can wemake thesituationright foryou?"Resolve andclose apending ticketwithin 36 hoursof receiptMake acustomerlaughAcknowledgea long termcustomer fortheir loyaltyThank acustomerfor theirbusinessSuccessfullynegotiated aresolution andde-escalatedthe callPositiveCSAT"I understandhowfrustratingthis must befor you.""Pleaseverify youremail andphonenumber.""I'm sorryyou haveexperiencedthat."Shared ahelpful tip oranswered aquestion onteamsSent a followup email to thecustomer if theyhave any morequestions"Do you mindholding whileI add mynotes to youraccount?"Billing issuesuccessfullyresolvedFollowedup within24 hoursRetained acustomer whowanted tocancel theirmembership

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "I'm happy I could take care of this for you today."
  2. "Can you please repeat your name so I can update my records?"
  3. Merged tickets when necessary
  4. Suggest an additional service (CCS, NCS, etc)
  5. Correctly document a reason for cancellation
  6. Logged perfect notes in the ticket
  7. Used your resources to find the answer to a question
  8. Thought outside the box to save and de-escalate a situation
  9. "How can we make the situation right for you?"
  10. Resolve and close a pending ticket within 36 hours of receipt
  11. Make a customer laugh
  12. Acknowledge a long term customer for their loyalty
  13. Thank a customer for their business
  14. Successfully negotiated a resolution and de-escalated the call
  15. Positive CSAT
  16. "I understand how frustrating this must be for you."
  17. "Please verify your email and phone number."
  18. "I'm sorry you have experienced that."
  19. Shared a helpful tip or answered a question on teams
  20. Sent a follow up email to the customer if they have any more questions
  21. "Do you mind holding while I add my notes to your account?"
  22. Billing issue successfully resolved
  23. Followed up within 24 hours
  24. Retained a customer who wanted to cancel their membership