Service Desk Bingo

Service Desk Bingo Card
Preview

This bingo card has a free space and 24 words: Find a broken KB link and let managers know, Go to your manager and make them compliment you, Take and complete a course in Auzmor, Transferred call with a detailed ticket to FA (Fill in ticket number here: UVU-_____), Create a meme that sums up a common service desk experience (must be new and post in 'Random'), Suggest a new KB article based on common tickets/ questions, Give a fellow ESD friend a high five, Read over a KB article (Name which one here:__________ _____________), Clear your backlog tickets (we will verify), Do a lap around the office and put the time it took you to complete the lap in the 'Random' channel, Find a typo or grammar mistake in a KB article, Help clean Microwave/ Fridge, Help with password reset/ updating MFA accurately verifying user (Fill in ticket number here: UVU-_____), Work in the word "dog" into a chat without suspicion, post screenshot in 'Random', Find two similar articles that could be combined into one and let managers know, Pick up a shift for a fellow ESD friend, Ask a manager to train you on something you might not fully understand/ a refresher, Ask a question with all the JSM Ticket policy questions in initial post, Close ticket where user was not reached after 2 contact attempts (Fill in ticket number here: UVU-_____), Check and report missing steps in a KB, Post a new useful tip in 'Tips and Scripts', Post in 'Quote Wall', have a fellow ESD friend react (no asking them to!), Have a profile picture in teams and Use Banner screen SOAPCOL (Fill in ticket number here: UVU-_____).

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