(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Find a broken KB link and let managers know
Suggest a new KB article based on common tickets/
questions
Pick up a shift for a fellow ESD friend
Have a profile picture in teams
Do a lap around the office and put the time it took you to complete the lap in the 'Random' channel
Use Banner screen SOAPCOL (Fill in ticket number here:
UVU-_____)
Go to your manager and make them compliment you
Read over a KB article (Name which one here:__________
_____________)
Check and report missing steps in a KB
Transferred call with a detailed ticket to FA (Fill in ticket number here:
UVU-_____)
Close ticket where user was not reached after 2 contact attempts (Fill in ticket number here:
UVU-_____)
Post a new useful tip in 'Tips and Scripts'
Ask a question with all the JSM Ticket policy questions in initial post
Work in the word "dog" into a chat without suspicion, post screenshot in 'Random'
Clear your backlog tickets (we will verify)
Find two similar articles that could be combined into one and let managers know
Take and complete a course in Auzmor
Create a meme that sums up a common service desk experience (must be new and post in 'Random')
Post in 'Quote Wall', have a fellow ESD friend react (no asking them to!)
Ask a manager to train you on something you might not fully understand/ a refresher
Help clean Microwave/ Fridge
Find a typo or grammar mistake in a KB article
Help with password reset/ updating MFA accurately verifying user (Fill in ticket number here: UVU-_____)
