(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Give a fellow ESD friend a high five
Close ticket where user was not reached after 2 contact attempts (Fill in ticket number here:
UVU-_____)
Check and report missing steps in a KB
Use Banner screen SOAPCOL (Fill in ticket number here:
UVU-_____)
Transferred call with a detailed ticket to FA (Fill in ticket number here:
UVU-_____)
Find a typo or grammar mistake in a KB article
Find a broken KB link and let managers know
Clear your backlog tickets (we will verify)
Have a profile picture in teams
Post a new useful tip in 'Tips and Scripts'
Go to your manager and make them compliment you
Pick up a shift for a fellow ESD friend
Suggest a new KB article based on common tickets/
questions
Create a meme that sums up a common service desk experience (must be new and post in 'Random')
Find two similar articles that could be combined into one and let managers know
Help clean Microwave/ Fridge
Do a lap around the office and put the time it took you to complete the lap in the 'Random' channel
Ask a manager to train you on something you might not fully understand/ a refresher
Ask a question with all the JSM Ticket policy questions in initial post
Help with password reset/ updating MFA accurately verifying user (Fill in ticket number here: UVU-_____)
Read over a KB article (Name which one here:__________
_____________)
Post in 'Quote Wall', have a fellow ESD friend react (no asking them to!)
Work in the word "dog" into a chat without suspicion, post screenshot in 'Random'
