(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help with password reset/ updating MFA accurately verifying user (Fill in ticket number here: UVU-_____)
Give a fellow ESD friend a high five
Ask a manager to train you on something you might not fully understand/ a refresher
Have a profile picture in teams
Find a typo or grammar mistake in a KB article
Pick up a shift for a fellow ESD friend
Suggest a new KB article based on common tickets/
questions
Find a broken KB link and let managers know
Close ticket where user was not reached after 2 contact attempts (Fill in ticket number here:
UVU-_____)
Read over a KB article (Name which one here:__________
_____________)
Work in the word "dog" into a chat without suspicion, post screenshot in 'Random'
Use Banner screen SOAPCOL (Fill in ticket number here:
UVU-_____)
Transferred call with a detailed ticket to FA (Fill in ticket number here:
UVU-_____)
Check and report missing steps in a KB
Take and complete a course in Auzmor
Ask a question with all the JSM Ticket policy questions in initial post
Find two similar articles that could be combined into one and let managers know
Help clean Microwave/ Fridge
Post in 'Quote Wall', have a fellow ESD friend react (no asking them to!)
Post a new useful tip in 'Tips and Scripts'
Do a lap around the office and put the time it took you to complete the lap in the 'Random' channel
Clear your backlog tickets (we will verify)
Create a meme that sums up a common service desk experience (must be new and post in 'Random')
