(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Suggest a new KB article based on common tickets/
questions
Give a fellow ESD friend a high five
Do a lap around the office and put the time it took you to complete the lap in the 'Random' channel
Find two similar articles that could be combined into one and let managers know
Pick up a shift for a fellow ESD friend
Help clean Microwave/ Fridge
Work in the word "dog" into a chat without suspicion, post screenshot in 'Random'
Have a profile picture in teams
Go to your manager and make them compliment you
Find a typo or grammar mistake in a KB article
Use Banner screen SOAPCOL (Fill in ticket number here:
UVU-_____)
Close ticket where user was not reached after 2 contact attempts (Fill in ticket number here:
UVU-_____)
Find a broken KB link and let managers know
Post a new useful tip in 'Tips and Scripts'
Transferred call with a detailed ticket to FA (Fill in ticket number here:
UVU-_____)
Take and complete a course in Auzmor
Post in 'Quote Wall', have a fellow ESD friend react (no asking them to!)
Ask a question with all the JSM Ticket policy questions in initial post
Help with password reset/ updating MFA accurately verifying user (Fill in ticket number here: UVU-_____)
Clear your backlog tickets (we will verify)
Check and report missing steps in a KB
Read over a KB article (Name which one here:__________
_____________)
Create a meme that sums up a common service desk experience (must be new and post in 'Random')
Ask a manager to train you on something you might not fully understand/ a refresher
