(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Create a meme that sums up a common service desk experience (must be new and post in 'Random')
Help with password reset/ updating MFA accurately verifying user (Fill in ticket number here: UVU-_____)
Work in the word "dog" into a chat without suspicion, post screenshot in 'Random'
Use Banner screen SOAPCOL (Fill in ticket number here:
UVU-_____)
Find a typo or grammar mistake in a KB article
Clear your backlog tickets (we will verify)
Find two similar articles that could be combined into one and let managers know
Close ticket where user was not reached after 2 contact attempts (Fill in ticket number here:
UVU-_____)
Find a broken KB link and let managers know
Transferred call with a detailed ticket to FA (Fill in ticket number here:
UVU-_____)
Post a new useful tip in 'Tips and Scripts'
Take and complete a course in Auzmor
Have a profile picture in teams
Read over a KB article (Name which one here:__________
_____________)
Suggest a new KB article based on common tickets/
questions
Pick up a shift for a fellow ESD friend
Ask a manager to train you on something you might not fully understand/ a refresher
Check and report missing steps in a KB
Ask a question with all the JSM Ticket policy questions in initial post
Post in 'Quote Wall', have a fellow ESD friend react (no asking them to!)
Go to your manager and make them compliment you
Do a lap around the office and put the time it took you to complete the lap in the 'Random' channel
