This bingo card has a free space and 24 words: Complaint Tracked (Excessive Calls), Mailbox Full, Sent out Duplicate Statements, BKO, Complaint Tracked (Online Banking Related), Customer working with a DSA and submitted DSA form in WAVE, Complaint about Late Fee, Tracked 2 complaints on one call, PAY action Code, Offered GUTD, Offered Reduced Payment Plan (STP), Added new payment information and asked the customer how their name appears on the account, Set up Payment + MAPS, Offered Reduced Payment Plan, Overcame Objections on a call, PTPP Action Code, Tracked 3 or more complaints on one call, Updated Contact Information, Customer Paid Full Balance, Compleint Tracked (Statement Related), Waived a late fee and read the boxes to the customer, Offered DMP, WTNR and Complaint Tracked (Interest Related).
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