(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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PTPP Action Code
Offered GUTD
Complaint Tracked (Excessive Calls)
Offered Reduced Payment Plan (STP)
Sent out Duplicate Statements
Complaint about Late Fee
Waived a late fee and read the boxes to the customer
Overcame Objections on a call
Updated Contact Information
Tracked 2 complaints on one call
Customer working with a DSA and submitted DSA form in WAVE
Added new payment information and asked the customer how their name appears on the account
