(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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WTNR
Set up Payment + MAPS
Sent out Duplicate Statements
Complaint about Late Fee
Complaint Tracked (Online Banking Related)
Overcame Objections on a call
Waived a late fee and read the boxes to the customer
Mailbox Full
Customer Paid Full Balance
Complaint Tracked (Excessive Calls)
Tracked 3 or more complaints on one call
PAY action Code
BKO
Tracked 2 complaints on one call
Compleint Tracked (Statement Related)
Updated Contact Information
Complaint Tracked (Interest Related)
Offered DMP
PTPP Action Code
Offered Reduced Payment Plan (STP)
Offered Reduced Payment Plan
Added new payment information and asked the customer how their name appears on the account
Offered GUTD
Customer working with a DSA and submitted DSA form in WAVE
