(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tracked 2 complaints on one call
WTNR
BKO
PAY action Code
Customer Paid Full Balance
PTPP Action Code
Set up Payment + MAPS
Mailbox Full
Sent out Duplicate Statements
Complaint Tracked (Excessive Calls)
Complaint Tracked (Interest Related)
Waived a late fee and read the boxes to the customer
Complaint about Late Fee
Offered Reduced Payment Plan
Customer working with a DSA and submitted DSA form in WAVE
Overcame Objections on a call
Added new payment information and asked the customer how their name appears on the account
