This bingo card has 20 words: How many replacement GC's can we send out in a year, How long does it take a member to receive their test results by physical mail?, Who can complete slack workflows?, Do we send out GC's to Humana members?, What is the one thing to do when a member asks for a supervisor?, Who does an Aetna member speak to about their GC?, What GC's are sent to WellCare members?, What are the steps to file a complaint?, Free!, How long does it take for a complaint to be investigated?, How long does it take for a member to receive their summary report?, What GC's are sent to Aetna Duals IL, MI, OH members?, Who does a member speak to about filing a complaint?, What insurance companies do we work with?, What GC's are sent to BCBS members?, What do we do when a member is yelling and cursing?, What are the most common questions for member services?, When do we need to use callwrap?, When should we transfer a member to their HP and How long does it take for a member to receive test results VIA fax/email.
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