How long doesit take for amember toreceive theirsummaryreport?Whatinsurancecompaniesdo we workwith?Who does anAetna memberspeak to abouttheir GC?What is the onething to dowhen amember asksfor asupervisor?What arethe stepsto file acomplaint?How long doesit take amember toreceive theirtest results byphysical mail?What GC'sare sent toAetna DualsIL, MI, OHmembers?When shouldwe transfer amember totheir HPWhen dowe needto usecallwrap?How manyreplacementGC's can wesend out in ayearWhat GC'sare sent toBCBSmembers?What do wedo when amember isyelling andcursing?Do we sendout GC's toHumanamembers?What GC'sare sent toWellCaremembers?Free!How long doesit take for acomplaint tobeinvestigated?Who cancompleteslackworkflows?How long doesit take for amember toreceive testresults VIAfax/emailWho does amemberspeak toabout filing acomplaint?What are themost commonquestions formemberservices?How long doesit take for amember toreceive theirsummaryreport?Whatinsurancecompaniesdo we workwith?Who does anAetna memberspeak to abouttheir GC?What is the onething to dowhen amember asksfor asupervisor?What arethe stepsto file acomplaint?How long doesit take amember toreceive theirtest results byphysical mail?What GC'sare sent toAetna DualsIL, MI, OHmembers?When shouldwe transfer amember totheir HPWhen dowe needto usecallwrap?How manyreplacementGC's can wesend out in ayearWhat GC'sare sent toBCBSmembers?What do wedo when amember isyelling andcursing?Do we sendout GC's toHumanamembers?What GC'sare sent toWellCaremembers?Free!How long doesit take for acomplaint tobeinvestigated?Who cancompleteslackworkflows?How long doesit take for amember toreceive testresults VIAfax/emailWho does amemberspeak toabout filing acomplaint?What are themost commonquestions formemberservices?

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How long does it take for a member to receive their summary report?
  2. What insurance companies do we work with?
  3. Who does an Aetna member speak to about their GC?
  4. What is the one thing to do when a member asks for a supervisor?
  5. What are the steps to file a complaint?
  6. How long does it take a member to receive their test results by physical mail?
  7. What GC's are sent to Aetna Duals IL, MI, OH members?
  8. When should we transfer a member to their HP
  9. When do we need to use callwrap?
  10. How many replacement GC's can we send out in a year
  11. What GC's are sent to BCBS members?
  12. What do we do when a member is yelling and cursing?
  13. Do we send out GC's to Humana members?
  14. What GC's are sent to WellCare members?
  15. Free!
  16. How long does it take for a complaint to be investigated?
  17. Who can complete slack workflows?
  18. How long does it take for a member to receive test results VIA fax/email
  19. Who does a member speak to about filing a complaint?
  20. What are the most common questions for member services?