Whatinsurancecompaniesdo we workwith?How long doesit take for amember toreceive theirsummaryreport?Who does amemberspeak toabout filing acomplaint?Who cancompleteslackworkflows?Who does anAetna memberspeak to abouttheir GC?Free!What GC'sare sent toAetna DualsIL, MI, OHmembers?How long doesit take for acomplaint tobeinvestigated?Do we sendout GC's toHumanamembers?What GC'sare sent toWellCaremembers?When dowe needto usecallwrap?What are themost commonquestions formemberservices?How long doesit take amember toreceive theirtest results byphysical mail?How long doesit take for amember toreceive testresults VIAfax/emailWhat is the onething to dowhen amember asksfor asupervisor?What GC'sare sent toBCBSmembers?What do wedo when amember isyelling andcursing?What arethe stepsto file acomplaint?When shouldwe transfer amember totheir HPHow manyreplacementGC's can wesend out in ayearWhatinsurancecompaniesdo we workwith?How long doesit take for amember toreceive theirsummaryreport?Who does amemberspeak toabout filing acomplaint?Who cancompleteslackworkflows?Who does anAetna memberspeak to abouttheir GC?Free!What GC'sare sent toAetna DualsIL, MI, OHmembers?How long doesit take for acomplaint tobeinvestigated?Do we sendout GC's toHumanamembers?What GC'sare sent toWellCaremembers?When dowe needto usecallwrap?What are themost commonquestions formemberservices?How long doesit take amember toreceive theirtest results byphysical mail?How long doesit take for amember toreceive testresults VIAfax/emailWhat is the onething to dowhen amember asksfor asupervisor?What GC'sare sent toBCBSmembers?What do wedo when amember isyelling andcursing?What arethe stepsto file acomplaint?When shouldwe transfer amember totheir HPHow manyreplacementGC's can wesend out in ayear

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What insurance companies do we work with?
  2. How long does it take for a member to receive their summary report?
  3. Who does a member speak to about filing a complaint?
  4. Who can complete slack workflows?
  5. Who does an Aetna member speak to about their GC?
  6. Free!
  7. What GC's are sent to Aetna Duals IL, MI, OH members?
  8. How long does it take for a complaint to be investigated?
  9. Do we send out GC's to Humana members?
  10. What GC's are sent to WellCare members?
  11. When do we need to use callwrap?
  12. What are the most common questions for member services?
  13. How long does it take a member to receive their test results by physical mail?
  14. How long does it take for a member to receive test results VIA fax/email
  15. What is the one thing to do when a member asks for a supervisor?
  16. What GC's are sent to BCBS members?
  17. What do we do when a member is yelling and cursing?
  18. What are the steps to file a complaint?
  19. When should we transfer a member to their HP
  20. How many replacement GC's can we send out in a year