How long doesit take amember toreceive theirtest results byphysical mail?When shouldwe transfer amember totheir HPWhat GC'sare sent toWellCaremembers?Who does anAetna memberspeak to abouttheir GC?Who cancompleteslackworkflows?What GC'sare sent toAetna DualsIL, MI, OHmembers?Do we sendout GC's toHumanamembers?When dowe needto usecallwrap?How long doesit take for amember toreceive testresults VIAfax/emailHow manyreplacementGC's can wesend out in ayearWhat arethe stepsto file acomplaint?How long doesit take for acomplaint tobeinvestigated?Free!Who does amemberspeak toabout filing acomplaint?Whatinsurancecompaniesdo we workwith?How long doesit take for amember toreceive theirsummaryreport?What are themost commonquestions formemberservices?What GC'sare sent toBCBSmembers?What is the onething to dowhen amember asksfor asupervisor?What do wedo when amember isyelling andcursing?How long doesit take amember toreceive theirtest results byphysical mail?When shouldwe transfer amember totheir HPWhat GC'sare sent toWellCaremembers?Who does anAetna memberspeak to abouttheir GC?Who cancompleteslackworkflows?What GC'sare sent toAetna DualsIL, MI, OHmembers?Do we sendout GC's toHumanamembers?When dowe needto usecallwrap?How long doesit take for amember toreceive testresults VIAfax/emailHow manyreplacementGC's can wesend out in ayearWhat arethe stepsto file acomplaint?How long doesit take for acomplaint tobeinvestigated?Free!Who does amemberspeak toabout filing acomplaint?Whatinsurancecompaniesdo we workwith?How long doesit take for amember toreceive theirsummaryreport?What are themost commonquestions formemberservices?What GC'sare sent toBCBSmembers?What is the onething to dowhen amember asksfor asupervisor?What do wedo when amember isyelling andcursing?

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How long does it take a member to receive their test results by physical mail?
  2. When should we transfer a member to their HP
  3. What GC's are sent to WellCare members?
  4. Who does an Aetna member speak to about their GC?
  5. Who can complete slack workflows?
  6. What GC's are sent to Aetna Duals IL, MI, OH members?
  7. Do we send out GC's to Humana members?
  8. When do we need to use callwrap?
  9. How long does it take for a member to receive test results VIA fax/email
  10. How many replacement GC's can we send out in a year
  11. What are the steps to file a complaint?
  12. How long does it take for a complaint to be investigated?
  13. Free!
  14. Who does a member speak to about filing a complaint?
  15. What insurance companies do we work with?
  16. How long does it take for a member to receive their summary report?
  17. What are the most common questions for member services?
  18. What GC's are sent to BCBS members?
  19. What is the one thing to do when a member asks for a supervisor?
  20. What do we do when a member is yelling and cursing?