When dowe needto usecallwrap?Who does amemberspeak toabout filing acomplaint?How manyreplacementGC's can wesend out in ayearFree!What GC'sare sent toBCBSmembers?What is the onething to dowhen amember asksfor asupervisor?What GC'sare sent toAetna DualsIL, MI, OHmembers?What arethe stepsto file acomplaint?Whatinsurancecompaniesdo we workwith?Who cancompleteslackworkflows?What do wedo when amember isyelling andcursing?When shouldwe transfer amember totheir HPHow long doesit take for acomplaint tobeinvestigated?What GC'sare sent toWellCaremembers?How long doesit take for amember toreceive testresults VIAfax/emailDo we sendout GC's toHumanamembers?How long doesit take for amember toreceive theirsummaryreport?How long doesit take amember toreceive theirtest results byphysical mail?What are themost commonquestions formemberservices?Who does anAetna memberspeak to abouttheir GC?When dowe needto usecallwrap?Who does amemberspeak toabout filing acomplaint?How manyreplacementGC's can wesend out in ayearFree!What GC'sare sent toBCBSmembers?What is the onething to dowhen amember asksfor asupervisor?What GC'sare sent toAetna DualsIL, MI, OHmembers?What arethe stepsto file acomplaint?Whatinsurancecompaniesdo we workwith?Who cancompleteslackworkflows?What do wedo when amember isyelling andcursing?When shouldwe transfer amember totheir HPHow long doesit take for acomplaint tobeinvestigated?What GC'sare sent toWellCaremembers?How long doesit take for amember toreceive testresults VIAfax/emailDo we sendout GC's toHumanamembers?How long doesit take for amember toreceive theirsummaryreport?How long doesit take amember toreceive theirtest results byphysical mail?What are themost commonquestions formemberservices?Who does anAetna memberspeak to abouttheir GC?

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. When do we need to use callwrap?
  2. Who does a member speak to about filing a complaint?
  3. How many replacement GC's can we send out in a year
  4. Free!
  5. What GC's are sent to BCBS members?
  6. What is the one thing to do when a member asks for a supervisor?
  7. What GC's are sent to Aetna Duals IL, MI, OH members?
  8. What are the steps to file a complaint?
  9. What insurance companies do we work with?
  10. Who can complete slack workflows?
  11. What do we do when a member is yelling and cursing?
  12. When should we transfer a member to their HP
  13. How long does it take for a complaint to be investigated?
  14. What GC's are sent to WellCare members?
  15. How long does it take for a member to receive test results VIA fax/email
  16. Do we send out GC's to Humana members?
  17. How long does it take for a member to receive their summary report?
  18. How long does it take a member to receive their test results by physical mail?
  19. What are the most common questions for member services?
  20. Who does an Aetna member speak to about their GC?