What is the onething to dowhen amember asksfor asupervisor?What are themost commonquestions formemberservices?Who does anAetna memberspeak to abouttheir GC?What GC'sare sent toAetna DualsIL, MI, OHmembers?What arethe stepsto file acomplaint?Do we sendout GC's toHumanamembers?How long doesit take amember toreceive theirtest results byphysical mail?Who does amemberspeak toabout filing acomplaint?How long doesit take for amember toreceive testresults VIAfax/emailHow manyreplacementGC's can wesend out in ayearWhat GC'sare sent toWellCaremembers?Whatinsurancecompaniesdo we workwith?Free!When dowe needto usecallwrap?How long doesit take for acomplaint tobeinvestigated?What GC'sare sent toBCBSmembers?When shouldwe transfer amember totheir HPWhat do wedo when amember isyelling andcursing?How long doesit take for amember toreceive theirsummaryreport?Who cancompleteslackworkflows?What is the onething to dowhen amember asksfor asupervisor?What are themost commonquestions formemberservices?Who does anAetna memberspeak to abouttheir GC?What GC'sare sent toAetna DualsIL, MI, OHmembers?What arethe stepsto file acomplaint?Do we sendout GC's toHumanamembers?How long doesit take amember toreceive theirtest results byphysical mail?Who does amemberspeak toabout filing acomplaint?How long doesit take for amember toreceive testresults VIAfax/emailHow manyreplacementGC's can wesend out in ayearWhat GC'sare sent toWellCaremembers?Whatinsurancecompaniesdo we workwith?Free!When dowe needto usecallwrap?How long doesit take for acomplaint tobeinvestigated?What GC'sare sent toBCBSmembers?When shouldwe transfer amember totheir HPWhat do wedo when amember isyelling andcursing?How long doesit take for amember toreceive theirsummaryreport?Who cancompleteslackworkflows?

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the one thing to do when a member asks for a supervisor?
  2. What are the most common questions for member services?
  3. Who does an Aetna member speak to about their GC?
  4. What GC's are sent to Aetna Duals IL, MI, OH members?
  5. What are the steps to file a complaint?
  6. Do we send out GC's to Humana members?
  7. How long does it take a member to receive their test results by physical mail?
  8. Who does a member speak to about filing a complaint?
  9. How long does it take for a member to receive test results VIA fax/email
  10. How many replacement GC's can we send out in a year
  11. What GC's are sent to WellCare members?
  12. What insurance companies do we work with?
  13. Free!
  14. When do we need to use callwrap?
  15. How long does it take for a complaint to be investigated?
  16. What GC's are sent to BCBS members?
  17. When should we transfer a member to their HP
  18. What do we do when a member is yelling and cursing?
  19. How long does it take for a member to receive their summary report?
  20. Who can complete slack workflows?