Who cancompleteslackworkflows?What are themost commonquestions formemberservices?How long doesit take for acomplaint tobeinvestigated?What is the onething to dowhen amember asksfor asupervisor?What GC'sare sent toWellCaremembers?What arethe stepsto file acomplaint?How long doesit take amember toreceive theirtest results byphysical mail?When dowe needto usecallwrap?When shouldwe transfer amember totheir HPWhat GC'sare sent toAetna DualsIL, MI, OHmembers?Whatinsurancecompaniesdo we workwith?Who does anAetna memberspeak to abouttheir GC?How long doesit take for amember toreceive testresults VIAfax/emailFree!What GC'sare sent toBCBSmembers?Who does amemberspeak toabout filing acomplaint?What do wedo when amember isyelling andcursing?How manyreplacementGC's can wesend out in ayearHow long doesit take for amember toreceive theirsummaryreport?Do we sendout GC's toHumanamembers?Who cancompleteslackworkflows?What are themost commonquestions formemberservices?How long doesit take for acomplaint tobeinvestigated?What is the onething to dowhen amember asksfor asupervisor?What GC'sare sent toWellCaremembers?What arethe stepsto file acomplaint?How long doesit take amember toreceive theirtest results byphysical mail?When dowe needto usecallwrap?When shouldwe transfer amember totheir HPWhat GC'sare sent toAetna DualsIL, MI, OHmembers?Whatinsurancecompaniesdo we workwith?Who does anAetna memberspeak to abouttheir GC?How long doesit take for amember toreceive testresults VIAfax/emailFree!What GC'sare sent toBCBSmembers?Who does amemberspeak toabout filing acomplaint?What do wedo when amember isyelling andcursing?How manyreplacementGC's can wesend out in ayearHow long doesit take for amember toreceive theirsummaryreport?Do we sendout GC's toHumanamembers?

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Who can complete slack workflows?
  2. What are the most common questions for member services?
  3. How long does it take for a complaint to be investigated?
  4. What is the one thing to do when a member asks for a supervisor?
  5. What GC's are sent to WellCare members?
  6. What are the steps to file a complaint?
  7. How long does it take a member to receive their test results by physical mail?
  8. When do we need to use callwrap?
  9. When should we transfer a member to their HP
  10. What GC's are sent to Aetna Duals IL, MI, OH members?
  11. What insurance companies do we work with?
  12. Who does an Aetna member speak to about their GC?
  13. How long does it take for a member to receive test results VIA fax/email
  14. Free!
  15. What GC's are sent to BCBS members?
  16. Who does a member speak to about filing a complaint?
  17. What do we do when a member is yelling and cursing?
  18. How many replacement GC's can we send out in a year
  19. How long does it take for a member to receive their summary report?
  20. Do we send out GC's to Humana members?