What is the onething to dowhen amember asksfor asupervisor?Do we sendout GC's toHumanamembers?How long doesit take for amember toreceive testresults VIAfax/emailHow long doesit take amember toreceive theirtest results byphysical mail?What do wedo when amember isyelling andcursing?Who does amemberspeak toabout filing acomplaint?What are themost commonquestions formemberservices?How long doesit take for amember toreceive theirsummaryreport?Who does anAetna memberspeak to abouttheir GC?How manyreplacementGC's can wesend out in ayearWhatinsurancecompaniesdo we workwith?Who cancompleteslackworkflows?What arethe stepsto file acomplaint?When shouldwe transfer amember totheir HPWhat GC'sare sent toAetna DualsIL, MI, OHmembers?What GC'sare sent toWellCaremembers?What GC'sare sent toBCBSmembers?When dowe needto usecallwrap?How long doesit take for acomplaint tobeinvestigated?Free!What is the onething to dowhen amember asksfor asupervisor?Do we sendout GC's toHumanamembers?How long doesit take for amember toreceive testresults VIAfax/emailHow long doesit take amember toreceive theirtest results byphysical mail?What do wedo when amember isyelling andcursing?Who does amemberspeak toabout filing acomplaint?What are themost commonquestions formemberservices?How long doesit take for amember toreceive theirsummaryreport?Who does anAetna memberspeak to abouttheir GC?How manyreplacementGC's can wesend out in ayearWhatinsurancecompaniesdo we workwith?Who cancompleteslackworkflows?What arethe stepsto file acomplaint?When shouldwe transfer amember totheir HPWhat GC'sare sent toAetna DualsIL, MI, OHmembers?What GC'sare sent toWellCaremembers?What GC'sare sent toBCBSmembers?When dowe needto usecallwrap?How long doesit take for acomplaint tobeinvestigated?Free!

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
  1. What is the one thing to do when a member asks for a supervisor?
  2. Do we send out GC's to Humana members?
  3. How long does it take for a member to receive test results VIA fax/email
  4. How long does it take a member to receive their test results by physical mail?
  5. What do we do when a member is yelling and cursing?
  6. Who does a member speak to about filing a complaint?
  7. What are the most common questions for member services?
  8. How long does it take for a member to receive their summary report?
  9. Who does an Aetna member speak to about their GC?
  10. How many replacement GC's can we send out in a year
  11. What insurance companies do we work with?
  12. Who can complete slack workflows?
  13. What are the steps to file a complaint?
  14. When should we transfer a member to their HP
  15. What GC's are sent to Aetna Duals IL, MI, OH members?
  16. What GC's are sent to WellCare members?
  17. What GC's are sent to BCBS members?
  18. When do we need to use callwrap?
  19. How long does it take for a complaint to be investigated?
  20. Free!