Do we sendout GC's toHumanamembers?How long doesit take for amember toreceive theirsummaryreport?How long doesit take for acomplaint tobeinvestigated?How manyreplacementGC's can wesend out in ayearWhatinsurancecompaniesdo we workwith?What GC'sare sent toWellCaremembers?Who does anAetna memberspeak to abouttheir GC?What is the onething to dowhen amember asksfor asupervisor?What do wedo when amember isyelling andcursing?Free!What GC'sare sent toAetna DualsIL, MI, OHmembers?What arethe stepsto file acomplaint?Who does amemberspeak toabout filing acomplaint?When dowe needto usecallwrap?What GC'sare sent toBCBSmembers?How long doesit take amember toreceive theirtest results byphysical mail?When shouldwe transfer amember totheir HPHow long doesit take for amember toreceive testresults VIAfax/emailWhat are themost commonquestions formemberservices?Who cancompleteslackworkflows?Do we sendout GC's toHumanamembers?How long doesit take for amember toreceive theirsummaryreport?How long doesit take for acomplaint tobeinvestigated?How manyreplacementGC's can wesend out in ayearWhatinsurancecompaniesdo we workwith?What GC'sare sent toWellCaremembers?Who does anAetna memberspeak to abouttheir GC?What is the onething to dowhen amember asksfor asupervisor?What do wedo when amember isyelling andcursing?Free!What GC'sare sent toAetna DualsIL, MI, OHmembers?What arethe stepsto file acomplaint?Who does amemberspeak toabout filing acomplaint?When dowe needto usecallwrap?What GC'sare sent toBCBSmembers?How long doesit take amember toreceive theirtest results byphysical mail?When shouldwe transfer amember totheir HPHow long doesit take for amember toreceive testresults VIAfax/emailWhat are themost commonquestions formemberservices?Who cancompleteslackworkflows?

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do we send out GC's to Humana members?
  2. How long does it take for a member to receive their summary report?
  3. How long does it take for a complaint to be investigated?
  4. How many replacement GC's can we send out in a year
  5. What insurance companies do we work with?
  6. What GC's are sent to WellCare members?
  7. Who does an Aetna member speak to about their GC?
  8. What is the one thing to do when a member asks for a supervisor?
  9. What do we do when a member is yelling and cursing?
  10. Free!
  11. What GC's are sent to Aetna Duals IL, MI, OH members?
  12. What are the steps to file a complaint?
  13. Who does a member speak to about filing a complaint?
  14. When do we need to use callwrap?
  15. What GC's are sent to BCBS members?
  16. How long does it take a member to receive their test results by physical mail?
  17. When should we transfer a member to their HP
  18. How long does it take for a member to receive test results VIA fax/email
  19. What are the most common questions for member services?
  20. Who can complete slack workflows?