Who does anAetna memberspeak to abouttheir GC?What do wedo when amember isyelling andcursing?How long doesit take for acomplaint tobeinvestigated?Do we sendout GC's toHumanamembers?How long doesit take for amember toreceive theirsummaryreport?How manyreplacementGC's can wesend out in ayearWhat GC'sare sent toAetna DualsIL, MI, OHmembers?Who does amemberspeak toabout filing acomplaint?When dowe needto usecallwrap?What is the onething to dowhen amember asksfor asupervisor?What GC'sare sent toWellCaremembers?Whatinsurancecompaniesdo we workwith?How long doesit take amember toreceive theirtest results byphysical mail?Free!Who cancompleteslackworkflows?What arethe stepsto file acomplaint?How long doesit take for amember toreceive testresults VIAfax/emailWhat are themost commonquestions formemberservices?What GC'sare sent toBCBSmembers?When shouldwe transfer amember totheir HPWho does anAetna memberspeak to abouttheir GC?What do wedo when amember isyelling andcursing?How long doesit take for acomplaint tobeinvestigated?Do we sendout GC's toHumanamembers?How long doesit take for amember toreceive theirsummaryreport?How manyreplacementGC's can wesend out in ayearWhat GC'sare sent toAetna DualsIL, MI, OHmembers?Who does amemberspeak toabout filing acomplaint?When dowe needto usecallwrap?What is the onething to dowhen amember asksfor asupervisor?What GC'sare sent toWellCaremembers?Whatinsurancecompaniesdo we workwith?How long doesit take amember toreceive theirtest results byphysical mail?Free!Who cancompleteslackworkflows?What arethe stepsto file acomplaint?How long doesit take for amember toreceive testresults VIAfax/emailWhat are themost commonquestions formemberservices?What GC'sare sent toBCBSmembers?When shouldwe transfer amember totheir HP

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Who does an Aetna member speak to about their GC?
  2. What do we do when a member is yelling and cursing?
  3. How long does it take for a complaint to be investigated?
  4. Do we send out GC's to Humana members?
  5. How long does it take for a member to receive their summary report?
  6. How many replacement GC's can we send out in a year
  7. What GC's are sent to Aetna Duals IL, MI, OH members?
  8. Who does a member speak to about filing a complaint?
  9. When do we need to use callwrap?
  10. What is the one thing to do when a member asks for a supervisor?
  11. What GC's are sent to WellCare members?
  12. What insurance companies do we work with?
  13. How long does it take a member to receive their test results by physical mail?
  14. Free!
  15. Who can complete slack workflows?
  16. What are the steps to file a complaint?
  17. How long does it take for a member to receive test results VIA fax/email
  18. What are the most common questions for member services?
  19. What GC's are sent to BCBS members?
  20. When should we transfer a member to their HP