Whatinsurancecompaniesdo we workwith?How long doesit take for acomplaint tobeinvestigated?Who does anAetna memberspeak to abouttheir GC?How manyreplacementGC's can wesend out in ayearWhat GC'sare sent toAetna DualsIL, MI, OHmembers?What GC'sare sent toBCBSmembers?Who cancompleteslackworkflows?What do wedo when amember isyelling andcursing?Do we sendout GC's toHumanamembers?How long doesit take for amember toreceive testresults VIAfax/emailFree!What are themost commonquestions formemberservices?What GC'sare sent toWellCaremembers?What arethe stepsto file acomplaint?How long doesit take for amember toreceive theirsummaryreport?Who does amemberspeak toabout filing acomplaint?What is the onething to dowhen amember asksfor asupervisor?When dowe needto usecallwrap?When shouldwe transfer amember totheir HPHow long doesit take amember toreceive theirtest results byphysical mail?Whatinsurancecompaniesdo we workwith?How long doesit take for acomplaint tobeinvestigated?Who does anAetna memberspeak to abouttheir GC?How manyreplacementGC's can wesend out in ayearWhat GC'sare sent toAetna DualsIL, MI, OHmembers?What GC'sare sent toBCBSmembers?Who cancompleteslackworkflows?What do wedo when amember isyelling andcursing?Do we sendout GC's toHumanamembers?How long doesit take for amember toreceive testresults VIAfax/emailFree!What are themost commonquestions formemberservices?What GC'sare sent toWellCaremembers?What arethe stepsto file acomplaint?How long doesit take for amember toreceive theirsummaryreport?Who does amemberspeak toabout filing acomplaint?What is the onething to dowhen amember asksfor asupervisor?When dowe needto usecallwrap?When shouldwe transfer amember totheir HPHow long doesit take amember toreceive theirtest results byphysical mail?

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
  1. What insurance companies do we work with?
  2. How long does it take for a complaint to be investigated?
  3. Who does an Aetna member speak to about their GC?
  4. How many replacement GC's can we send out in a year
  5. What GC's are sent to Aetna Duals IL, MI, OH members?
  6. What GC's are sent to BCBS members?
  7. Who can complete slack workflows?
  8. What do we do when a member is yelling and cursing?
  9. Do we send out GC's to Humana members?
  10. How long does it take for a member to receive test results VIA fax/email
  11. Free!
  12. What are the most common questions for member services?
  13. What GC's are sent to WellCare members?
  14. What are the steps to file a complaint?
  15. How long does it take for a member to receive their summary report?
  16. Who does a member speak to about filing a complaint?
  17. What is the one thing to do when a member asks for a supervisor?
  18. When do we need to use callwrap?
  19. When should we transfer a member to their HP
  20. How long does it take a member to receive their test results by physical mail?