What GC'sare sent toBCBSmembers?What do wedo when amember isyelling andcursing?Who does amemberspeak toabout filing acomplaint?How long doesit take for amember toreceive testresults VIAfax/emailHow long doesit take for amember toreceive theirsummaryreport?What arethe stepsto file acomplaint?How manyreplacementGC's can wesend out in ayearHow long doesit take amember toreceive theirtest results byphysical mail?Who cancompleteslackworkflows?What GC'sare sent toAetna DualsIL, MI, OHmembers?Do we sendout GC's toHumanamembers?When shouldwe transfer amember totheir HPWhat GC'sare sent toWellCaremembers?What are themost commonquestions formemberservices?What is the onething to dowhen amember asksfor asupervisor?Who does anAetna memberspeak to abouttheir GC?How long doesit take for acomplaint tobeinvestigated?Free!When dowe needto usecallwrap?Whatinsurancecompaniesdo we workwith?What GC'sare sent toBCBSmembers?What do wedo when amember isyelling andcursing?Who does amemberspeak toabout filing acomplaint?How long doesit take for amember toreceive testresults VIAfax/emailHow long doesit take for amember toreceive theirsummaryreport?What arethe stepsto file acomplaint?How manyreplacementGC's can wesend out in ayearHow long doesit take amember toreceive theirtest results byphysical mail?Who cancompleteslackworkflows?What GC'sare sent toAetna DualsIL, MI, OHmembers?Do we sendout GC's toHumanamembers?When shouldwe transfer amember totheir HPWhat GC'sare sent toWellCaremembers?What are themost commonquestions formemberservices?What is the onething to dowhen amember asksfor asupervisor?Who does anAetna memberspeak to abouttheir GC?How long doesit take for acomplaint tobeinvestigated?Free!When dowe needto usecallwrap?Whatinsurancecompaniesdo we workwith?

Member services recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What GC's are sent to BCBS members?
  2. What do we do when a member is yelling and cursing?
  3. Who does a member speak to about filing a complaint?
  4. How long does it take for a member to receive test results VIA fax/email
  5. How long does it take for a member to receive their summary report?
  6. What are the steps to file a complaint?
  7. How many replacement GC's can we send out in a year
  8. How long does it take a member to receive their test results by physical mail?
  9. Who can complete slack workflows?
  10. What GC's are sent to Aetna Duals IL, MI, OH members?
  11. Do we send out GC's to Humana members?
  12. When should we transfer a member to their HP
  13. What GC's are sent to WellCare members?
  14. What are the most common questions for member services?
  15. What is the one thing to do when a member asks for a supervisor?
  16. Who does an Aetna member speak to about their GC?
  17. How long does it take for a complaint to be investigated?
  18. Free!
  19. When do we need to use callwrap?
  20. What insurance companies do we work with?