CUSTOMER SERVICE

CUSTOMER SERVICE Bingo Card
Preview

This bingo card has a free space and 24 words: Chick-Fil-A, Disney, YMCA, Away from the kids and families while they remain in our sight, Say hello and be friendly and remember you represent the YMCA, Be on time to work, be a positive role model, Use your best judegment, Principals, Assistant Principals, custodians, cafeteria staff and teachers, Being diligent in your lesson planning, creative clubs, and fun at your familiy events, Welcoming, In unifiorm, Organized, Love, serve, and care for others, Ackonwledge you don't know the answer and explain that you will find out the answer, The Families, Put in your pocket, backpack, or cabinets, Have a positive attitude, engage in conversation and be there for the families and kids, In-person meeting, phone/text, Parent Square, PTO events, help with school breakfast, and school functions/events, See it, own it, and resolve it, Show up, smile, and make a difference in the kids lives, YMCA shirt/sweatshirt, closed-toe shoes, black/khaki bottoms, School staff, families and the the kids, Parental guardians and program directors, Ask about their day, get to know them and other kids names, build a relationship, Caring and Honesty, Always providing great customer service, Respect and Responsibility and Listen to their concerns, use a calm tone, be clear with the facts, and set expectations.

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