Wild Bill's Tobacco ASM Solution

This bingo card has a free space and 24 words: Connect with the employee and ask them where they feel they have an opportunity to grow and help them with a plan of action to grow past it, Try all of the known techniques to fix this, if no luck, then reach out to the RSM, DM, or submit a ticket to IT., Sit the employee down and set expectations, ensure they have access to the Paylocity app and that the schedule is being posted on time, if this continues then move forward with a PDP assisted by the RSM, Open up the camera playback and check the previous night closing procedures were followed, if not, follow up with the RSM to ensure re-training and possibly accountability, Try to de-escalate by apologizing for the inconvenience and offering a solution that may be a compromise, if customer is persistent reach out to RSM or DM for assistance, Pull the employee aside and ensure they are feeling okay, ask them if there is anything I can do to help them feel more engaged with their work day. If no progress find coverage and offer the employee to head home, Connect with my RSM and game plan re training/accountability for the infractions, I would connect with the employee and stress the importance of timely breaks, connect with the RSM to make note of the infraction, Have an open conversation with the staff about expectations and time management skills, as well as require those on shift to help me complete it on time, Fill out a mispick form asap and send it in, reach out to the RSM and inform them of the error and where you leave off in the process, follow up to ensure this is properly handled through the entire process., Try to celebrate the wins with recognition as well as attempt to bring energy up with positivity and understanding, Connect with my RSM and check the schedule to see if there is a day where we may be able to shorten a shift for this employee, Be loud and proud with the employee as well as, reach out to the RSM, DM, RM, to tell them about the win or success and ask if Hat’s Off points can be sent for recognition, Ensure the store and staff are prepared for the delay also reach out to inform the other RSM’s and DM, Separate the employees and empty the store, speak to each one individually to find the issue, offer advice as well as an opportunity for the employees to speak out with a mediator present (RSM or ASM), Re address the policy with the RSA and reset expectations, if behavior is continued connect with the RSM for accountability, Ensure that there is a set plan to continue this project the next day, making sure to communicate this to the staff on shift tomorrow, Take the incorrect signage down and look for the current one, also connect with the staff and set expectations for vigilance with price updates, Open up a work order submission form and communicate the issue to my RSM and DM, Reach out to the RSA and ask them to complete the timecard task, connect with the RSM or DM if there are reoccurring issues that need to be fixed, Reach out to my RSM and start a line of communication to fill in the gaps, also respectfully setting an expectation of communication if success is going to be maintained, I would calmly walk the RSA through the process and help them through it, then I would address the error made and explain why it causes problems in the store, Encourage the employee to reach out to their co-workers and find coverage, if not able, then reach out to the Yoopers chat to ask for outside help and Apologize for the inconvenience, check for alternatives or available locations, and offer to reserve or order the item for the customer if possible..

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