Reach out to the RSAand ask them tocomplete the timecardtask, connect with theRSM or DM if there arereoccurring issues thatneed to be fixedOpen up the cameraplayback and checkthe previous nightclosing procedureswere followed, if not,follow up with the RSMto ensure re-trainingand possiblyaccountabilityI would calmly walkthe RSA through theprocess and helpthem through it, thenI would address theerror made andexplain why it causesproblems in the storeBe loud and proud withthe employee as wellas, reach out to theRSM, DM, RM, to tellthem about the win orsuccess and ask ifHat’s Off points can besent for recognitionSeparate the employeesand empty the store,speak to each oneindividually to find theissue, offer advice aswell as an opportunity forthe employees to speakout with a mediatorpresent (RSM or ASM)Try all of theknown techniquesto fix this, if noluck, then reachout to the RSM,DM, or submit aticket to IT.Connect with myRSM and check theschedule to see ifthere is a day wherewe may be able toshorten a shift for thisemployeeTake the incorrectsignage down andlook for the currentone, also connectwith the staff and setexpectations forvigilance with priceupdatesI would connect withthe employee andstress the importanceof timely breaks,connect with theRSM to make note ofthe infractionFill out a mispick formasap and send it in,reach out to the RSMand inform them of theerror and where youleave off in the process,follow up to ensure this isproperly handled throughthe entire process.Sit the employee downand set expectations,ensure they have accessto the Paylocity app andthat the schedule isbeing posted on time, ifthis continues then moveforward with a PDPassisted by the RSMHave an openconversation with thestaff aboutexpectations and timemanagement skills, aswell as require thoseon shift to help mecomplete it on timePull the employee asideand ensure they arefeeling okay, ask them ifthere is anything I can doto help them feel moreengaged with their workday. If no progress findcoverage and offer theemployee to head homeTry to de-escalate byapologizing for theinconvenience andoffering a solution thatmay be a compromise,if customer ispersistent reach out toRSM or DM forassistanceEnsure the storeand staff areprepared for thedelay also reachout to inform theother RSM’s andDMConnect with theemployee and askthem where they feelthey have anopportunity to growand help them with aplan of action to growpast itOpen up a workorder submissionform andcommunicate theissue to my RSMand DMEncourage theemployee to reachout to their co-workers and findcoverage, if not able,then reach out to theYoopers chat to askfor outside helpReach out to my RSMand start a line ofcommunication to fill inthe gaps, alsorespectfully setting anexpectation ofcommunication ifsuccess is going to bemaintainedConnect with myRSM and game planretraining/accountabilityfor the infractionsEnsure that there is aset plan to continuethis project the nextday, making sure tocommunicate this tothe staff on shifttomorrowApologize for theinconvenience, checkfor alternatives oravailable locations,and offer to reserveor order the item forthe customer ifpossible.Re address the policywith the RSA andreset expectations, ifbehavior is continuedconnect with theRSM foraccountabilityTry to celebratethe wins withrecognition as wellas attempt to bringenergy up withpositivity andunderstandingReach out to the RSAand ask them tocomplete the timecardtask, connect with theRSM or DM if there arereoccurring issues thatneed to be fixedOpen up the cameraplayback and checkthe previous nightclosing procedureswere followed, if not,follow up with the RSMto ensure re-trainingand possiblyaccountabilityI would calmly walkthe RSA through theprocess and helpthem through it, thenI would address theerror made andexplain why it causesproblems in the storeBe loud and proud withthe employee as wellas, reach out to theRSM, DM, RM, to tellthem about the win orsuccess and ask ifHat’s Off points can besent for recognitionSeparate the employeesand empty the store,speak to each oneindividually to find theissue, offer advice aswell as an opportunity forthe employees to speakout with a mediatorpresent (RSM or ASM)Try all of theknown techniquesto fix this, if noluck, then reachout to the RSM,DM, or submit aticket to IT.Connect with myRSM and check theschedule to see ifthere is a day wherewe may be able toshorten a shift for thisemployeeTake the incorrectsignage down andlook for the currentone, also connectwith the staff and setexpectations forvigilance with priceupdatesI would connect withthe employee andstress the importanceof timely breaks,connect with theRSM to make note ofthe infractionFill out a mispick formasap and send it in,reach out to the RSMand inform them of theerror and where youleave off in the process,follow up to ensure this isproperly handled throughthe entire process.Sit the employee downand set expectations,ensure they have accessto the Paylocity app andthat the schedule isbeing posted on time, ifthis continues then moveforward with a PDPassisted by the RSMHave an openconversation with thestaff aboutexpectations and timemanagement skills, aswell as require thoseon shift to help mecomplete it on timePull the employee asideand ensure they arefeeling okay, ask them ifthere is anything I can doto help them feel moreengaged with their workday. If no progress findcoverage and offer theemployee to head homeTry to de-escalate byapologizing for theinconvenience andoffering a solution thatmay be a compromise,if customer ispersistent reach out toRSM or DM forassistanceEnsure the storeand staff areprepared for thedelay also reachout to inform theother RSM’s andDMConnect with theemployee and askthem where they feelthey have anopportunity to growand help them with aplan of action to growpast itOpen up a workorder submissionform andcommunicate theissue to my RSMand DMEncourage theemployee to reachout to their co-workers and findcoverage, if not able,then reach out to theYoopers chat to askfor outside helpReach out to my RSMand start a line ofcommunication to fill inthe gaps, alsorespectfully setting anexpectation ofcommunication ifsuccess is going to bemaintainedConnect with myRSM and game planretraining/accountabilityfor the infractionsEnsure that there is aset plan to continuethis project the nextday, making sure tocommunicate this tothe staff on shifttomorrowApologize for theinconvenience, checkfor alternatives oravailable locations,and offer to reserveor order the item forthe customer ifpossible.Re address the policywith the RSA andreset expectations, ifbehavior is continuedconnect with theRSM foraccountabilityTry to celebratethe wins withrecognition as wellas attempt to bringenergy up withpositivity andunderstanding

Wild Bill's Tobacco ASM Solution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reach out to the RSA and ask them to complete the timecard task, connect with the RSM or DM if there are reoccurring issues that need to be fixed
  2. Open up the camera playback and check the previous night closing procedures were followed, if not, follow up with the RSM to ensure re-training and possibly accountability
  3. I would calmly walk the RSA through the process and help them through it, then I would address the error made and explain why it causes problems in the store
  4. Be loud and proud with the employee as well as, reach out to the RSM, DM, RM, to tell them about the win or success and ask if Hat’s Off points can be sent for recognition
  5. Separate the employees and empty the store, speak to each one individually to find the issue, offer advice as well as an opportunity for the employees to speak out with a mediator present (RSM or ASM)
  6. Try all of the known techniques to fix this, if no luck, then reach out to the RSM, DM, or submit a ticket to IT.
  7. Connect with my RSM and check the schedule to see if there is a day where we may be able to shorten a shift for this employee
  8. Take the incorrect signage down and look for the current one, also connect with the staff and set expectations for vigilance with price updates
  9. I would connect with the employee and stress the importance of timely breaks, connect with the RSM to make note of the infraction
  10. Fill out a mispick form asap and send it in, reach out to the RSM and inform them of the error and where you leave off in the process, follow up to ensure this is properly handled through the entire process.
  11. Sit the employee down and set expectations, ensure they have access to the Paylocity app and that the schedule is being posted on time, if this continues then move forward with a PDP assisted by the RSM
  12. Have an open conversation with the staff about expectations and time management skills, as well as require those on shift to help me complete it on time
  13. Pull the employee aside and ensure they are feeling okay, ask them if there is anything I can do to help them feel more engaged with their work day. If no progress find coverage and offer the employee to head home
  14. Try to de-escalate by apologizing for the inconvenience and offering a solution that may be a compromise, if customer is persistent reach out to RSM or DM for assistance
  15. Ensure the store and staff are prepared for the delay also reach out to inform the other RSM’s and DM
  16. Connect with the employee and ask them where they feel they have an opportunity to grow and help them with a plan of action to grow past it
  17. Open up a work order submission form and communicate the issue to my RSM and DM
  18. Encourage the employee to reach out to their co-workers and find coverage, if not able, then reach out to the Yoopers chat to ask for outside help
  19. Reach out to my RSM and start a line of communication to fill in the gaps, also respectfully setting an expectation of communication if success is going to be maintained
  20. Connect with my RSM and game plan re training/accountability for the infractions
  21. Ensure that there is a set plan to continue this project the next day, making sure to communicate this to the staff on shift tomorrow
  22. Apologize for the inconvenience, check for alternatives or available locations, and offer to reserve or order the item for the customer if possible.
  23. Re address the policy with the RSA and reset expectations, if behavior is continued connect with the RSM for accountability
  24. Try to celebrate the wins with recognition as well as attempt to bring energy up with positivity and understanding