This bingo card has a free space and 24 words: Confirm 10+ appts in one shift, Save a cancellation and reschedule instead, Customer asks for you by name, Handle a call without putting the customer on hold, Customer mentions they chose us over another dealership, Convert an oil change-only call into additional services, Customer laughs during your call (in a good way!), Schedule an appointment for a Saturday, Customer asks about shuttle service, Get a same-day appt scheduled, Customer says "Wow, you were so helpful!", Handle a frustrated/upset customer calmy, Book an appt for tires, Customer asks for a price quote over the phone, Make 25 outbound calls before lunch, Book an appt for a recall AND another service, End the day with 0 missed calls, Help a teammate with a difficult call, Customer says something funny that makes you laugh, Someone mispronounces your name (but you handled it smoothly), Book an appt for brakes, Customer compliments the dealership as a whole, Schedule a customer who hasn't been in for over a year and Book a customer for multiple vehicles in one call.
MARCH BINGO | APRIL BINGO | JUNE BINGO | BDC/SERVICE BINGO | FEBRUARY SERVICE BDC BINGO
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