(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get a same-day appt scheduled
Make 25 outbound calls before lunch
Customer compliments the dealership as a whole
Someone mispronounces your name (but you handled it smoothly)
Handle a frustrated/upset customer calmy
Book an appt for a recall AND another service
Confirm 10+ appts in one shift
Schedule an appointment for a Saturday
Customer asks about shuttle service
Book an appt for tires
Book an appt for brakes
End the day with 0 missed calls
Schedule a customer who hasn't been in for over a year
Handle a call without putting the customer on hold
Customer asks for you by name
Customer mentions they chose us over another dealership
Customer says something funny that makes you laugh
Save a cancellation and reschedule instead
Convert an oil change-only call into additional services
