(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Book an appt for a recall AND another service
End the day with 0 missed calls
Customer asks about shuttle service
Handle a frustrated/upset customer calmy
Book an appt for brakes
Customer says something funny that makes you laugh
Schedule an appointment for a Saturday
Customer asks for a price quote over the phone
Handle a call without putting the customer on hold
Save a cancellation and reschedule instead
Customer laughs during your call (in a good way!)
Book an appt for tires
Confirm 10+ appts in one shift
Book a customer for multiple vehicles in one call
Convert an oil change-only call into additional services
Make 25 outbound calls before lunch
Help a teammate with a difficult call
Customer says "Wow, you were so helpful!"
Someone mispronounces your name (but you handled it smoothly)
Customer compliments the dealership as a whole
Customer asks for you by name
Customer mentions they chose us over another dealership
Get a same-day appt scheduled
Schedule a customer who hasn't been in for over a year
