(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer compliments the dealership as a whole
Help a teammate with a difficult call
Customer asks for you by name
End the day with 0 missed calls
Someone mispronounces your name (but you handled it smoothly)
Customer says "Wow, you were so helpful!"
Customer says something funny that makes you laugh
Book an appt for brakes
Customer asks about shuttle service
Customer asks for a price quote over the phone
Customer mentions they chose us over another dealership
Save a cancellation and reschedule instead
Book an appt for tires
Get a same-day appt scheduled
Schedule an appointment for a Saturday
Book an appt for a recall AND another service
Schedule a customer who hasn't been in for over a year
Handle a call without putting the customer on hold
Handle a frustrated/upset customer calmy
Convert an oil change-only call into additional services
