(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Handle a frustrated/upset customer calmy
Make 25 outbound calls before lunch
Book an appt for brakes
End the day with 0 missed calls
Save a cancellation and reschedule instead
Handle a call without putting the customer on hold
Confirm 10+ appts in one shift
Convert an oil change-only call into additional services
Customer says something funny that makes you laugh
Help a teammate with a difficult call
Customer asks for you by name
Customer asks about shuttle service
Someone mispronounces your name (but you handled it smoothly)
Book a customer for multiple vehicles in one call
Customer mentions they chose us over another dealership
Customer compliments the dealership as a whole
Schedule an appointment for a Saturday
Book an appt for a recall AND another service
Customer laughs during your call (in a good way!)
Get a same-day appt scheduled
Customer says "Wow, you were so helpful!"
Book an appt for tires
Customer asks for a price quote over the phone
Schedule a customer who hasn't been in for over a year
