(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Book an appt for tires
Get a same-day appt scheduled
Help a teammate with a difficult call
Customer mentions they chose us over another dealership
Customer asks for you by name
Handle a frustrated/upset customer calmy
Customer says "Wow, you were so helpful!"
Someone mispronounces your name (but you handled it smoothly)
Confirm 10+ appts in one shift
Schedule a customer who hasn't been in for over a year
Customer asks about shuttle service
Schedule an appointment for a Saturday
End the day with 0 missed calls
Save a cancellation and reschedule instead
Customer laughs during your call (in a good way!)
Book an appt for a recall AND another service
Customer says something funny that makes you laugh
Customer compliments the dealership as a whole
Book an appt for brakes
Customer asks for a price quote over the phone
Make 25 outbound calls before lunch
Convert an oil change-only call into additional services
Handle a call without putting the customer on hold
