This bingo card has a free space and 24 words: Asks the customer for their athenaOne username, The customer tells a joke, Places customer on hold, Doesn't interrupt the customer, Uses empathy, Encourages the customer to reach back out if they have additional questions, Makes the customer laugh, Escalates an issue to a different team, Greets the customer, Provides the customer with resources, Uses resources to find the answer, Diffuses an escalated customer, The customer asks how the weather is, Asks a clarifying question, Apologizes for an error that was made, Verifies the customer's phone number, Thanks the customer, The customer accidentally disconnects the call, Phone call lasts less than 5 minutes, Asks a peer for assistance, Friendly, clear, and professional tone, Asks the customer for their client/athenaOne account ID, Moves the customer from frustrated to happy and Apologizes for interrupting the customer.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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