(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Places customer on hold
Makes the customer laugh
Asks the customer for their athenaOne username
The customer tells a joke
Verifies the customer's phone number
Uses resources to find the answer
Uses empathy
Encourages the customer to reach back out if they have additional questions
The customer asks how the weather is
Thanks the customer
The customer accidentally disconnects the call
Apologizes for interrupting the customer
Greets the customer
Doesn't interrupt the customer
Moves the customer from frustrated to happy
Apologizes for an error that was made
Phone call lasts less than 5 minutes
Asks a clarifying question
Friendly, clear, and professional tone
Escalates an issue to a different team
Asks the customer for their client/athenaOne account ID
