(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Moves the customer from frustrated to happy
Friendly, clear, and professional tone
Asks the customer for their athenaOne username
Asks a peer for assistance
Verifies the customer's phone number
The customer accidentally disconnects the call
Makes the customer laugh
Escalates an issue to a different team
Diffuses an escalated customer
The customer tells a joke
Uses resources to find the answer
Phone call lasts less than 5 minutes
Encourages the customer to reach back out if they have additional questions
The customer asks how the weather is
Greets the customer
Apologizes for interrupting the customer
Asks a clarifying question
Places customer on hold
Provides the customer with resources
Doesn't interrupt the customer
Asks the customer for their client/athenaOne account ID
