Provides thecustomerwithresourcesGreetsthecustomerDoesn'tinterruptthecustomerAsks apeer forassistanceAsks aclarifyingquestionDiffusesanescalatedcustomerPlacescustomeron holdAsks thecustomer fortheirathenaOneusernameFriendly,clear, andprofessionaltoneThecustomerasks how theweather isMakes thecustomerlaughUsesempathyApologizesfor an errorthat wasmadeMoves thecustomerfromfrustrated tohappyApologizesforinterruptingthe customerAsks thecustomer for theirclient/athenaOneaccount IDPhonecall lastsless than5 minutesUsesresourcesto find theanswerVerifies thecustomer'sphonenumberEncourages thecustomer toreach back outif they haveadditionalquestionsThanksthecustomerThecustomeraccidentallydisconnectsthe callThecustomertells ajokeEscalatesan issue toa differentteamProvides thecustomerwithresourcesGreetsthecustomerDoesn'tinterruptthecustomerAsks apeer forassistanceAsks aclarifyingquestionDiffusesanescalatedcustomerPlacescustomeron holdAsks thecustomer fortheirathenaOneusernameFriendly,clear, andprofessionaltoneThecustomerasks how theweather isMakes thecustomerlaughUsesempathyApologizesfor an errorthat wasmadeMoves thecustomerfromfrustrated tohappyApologizesforinterruptingthe customerAsks thecustomer for theirclient/athenaOneaccount IDPhonecall lastsless than5 minutesUsesresourcesto find theanswerVerifies thecustomer'sphonenumberEncourages thecustomer toreach back outif they haveadditionalquestionsThanksthecustomerThecustomeraccidentallydisconnectsthe callThecustomertells ajokeEscalatesan issue toa differentteam

First Week Foundations! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provides the customer with resources
  2. Greets the customer
  3. Doesn't interrupt the customer
  4. Asks a peer for assistance
  5. Asks a clarifying question
  6. Diffuses an escalated customer
  7. Places customer on hold
  8. Asks the customer for their athenaOne username
  9. Friendly, clear, and professional tone
  10. The customer asks how the weather is
  11. Makes the customer laugh
  12. Uses empathy
  13. Apologizes for an error that was made
  14. Moves the customer from frustrated to happy
  15. Apologizes for interrupting the customer
  16. Asks the customer for their client/athenaOne account ID
  17. Phone call lasts less than 5 minutes
  18. Uses resources to find the answer
  19. Verifies the customer's phone number
  20. Encourages the customer to reach back out if they have additional questions
  21. Thanks the customer
  22. The customer accidentally disconnects the call
  23. The customer tells a joke
  24. Escalates an issue to a different team