ThanksthecustomerAsks thecustomer fortheirathenaOneusernameVerifies thecustomer'sphonenumberAsks thecustomer for theirclient/athenaOneaccount IDUsesresourcesto find theanswerAsks apeer forassistanceThecustomertells ajokeApologizesfor an errorthat wasmadeEncourages thecustomer toreach back outif they haveadditionalquestionsUsesempathyFriendly,clear, andprofessionaltoneApologizesforinterruptingthe customerDiffusesanescalatedcustomerEscalatesan issue toa differentteamDoesn'tinterruptthecustomerMakes thecustomerlaughThecustomeraccidentallydisconnectsthe callGreetsthecustomerPhonecall lastsless than5 minutesAsks aclarifyingquestionPlacescustomeron holdProvides thecustomerwithresourcesMoves thecustomerfromfrustrated tohappyThecustomerasks how theweather isThanksthecustomerAsks thecustomer fortheirathenaOneusernameVerifies thecustomer'sphonenumberAsks thecustomer for theirclient/athenaOneaccount IDUsesresourcesto find theanswerAsks apeer forassistanceThecustomertells ajokeApologizesfor an errorthat wasmadeEncourages thecustomer toreach back outif they haveadditionalquestionsUsesempathyFriendly,clear, andprofessionaltoneApologizesforinterruptingthe customerDiffusesanescalatedcustomerEscalatesan issue toa differentteamDoesn'tinterruptthecustomerMakes thecustomerlaughThecustomeraccidentallydisconnectsthe callGreetsthecustomerPhonecall lastsless than5 minutesAsks aclarifyingquestionPlacescustomeron holdProvides thecustomerwithresourcesMoves thecustomerfromfrustrated tohappyThecustomerasks how theweather is

First Week Foundations! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanks the customer
  2. Asks the customer for their athenaOne username
  3. Verifies the customer's phone number
  4. Asks the customer for their client/athenaOne account ID
  5. Uses resources to find the answer
  6. Asks a peer for assistance
  7. The customer tells a joke
  8. Apologizes for an error that was made
  9. Encourages the customer to reach back out if they have additional questions
  10. Uses empathy
  11. Friendly, clear, and professional tone
  12. Apologizes for interrupting the customer
  13. Diffuses an escalated customer
  14. Escalates an issue to a different team
  15. Doesn't interrupt the customer
  16. Makes the customer laugh
  17. The customer accidentally disconnects the call
  18. Greets the customer
  19. Phone call lasts less than 5 minutes
  20. Asks a clarifying question
  21. Places customer on hold
  22. Provides the customer with resources
  23. Moves the customer from frustrated to happy
  24. The customer asks how the weather is