ThanksthecustomerAsks thecustomer for theirclient/athenaOneaccount IDDiffusesanescalatedcustomerUsesempathyVerifies thecustomer'sphonenumberPlacescustomeron holdPhonecall lastsless than5 minutesThecustomerasks how theweather isThecustomeraccidentallydisconnectsthe callProvides thecustomerwithresourcesFriendly,clear, andprofessionaltoneGreetsthecustomerUsesresourcesto find theanswerEscalatesan issue toa differentteamAsks aclarifyingquestionAsks thecustomer fortheirathenaOneusernameMoves thecustomerfromfrustrated tohappyThecustomertells ajokeEncourages thecustomer toreach back outif they haveadditionalquestionsApologizesforinterruptingthe customerAsks apeer forassistanceMakes thecustomerlaughDoesn'tinterruptthecustomerApologizesfor an errorthat wasmadeThanksthecustomerAsks thecustomer for theirclient/athenaOneaccount IDDiffusesanescalatedcustomerUsesempathyVerifies thecustomer'sphonenumberPlacescustomeron holdPhonecall lastsless than5 minutesThecustomerasks how theweather isThecustomeraccidentallydisconnectsthe callProvides thecustomerwithresourcesFriendly,clear, andprofessionaltoneGreetsthecustomerUsesresourcesto find theanswerEscalatesan issue toa differentteamAsks aclarifyingquestionAsks thecustomer fortheirathenaOneusernameMoves thecustomerfromfrustrated tohappyThecustomertells ajokeEncourages thecustomer toreach back outif they haveadditionalquestionsApologizesforinterruptingthe customerAsks apeer forassistanceMakes thecustomerlaughDoesn'tinterruptthecustomerApologizesfor an errorthat wasmade

First Week Foundations! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanks the customer
  2. Asks the customer for their client/athenaOne account ID
  3. Diffuses an escalated customer
  4. Uses empathy
  5. Verifies the customer's phone number
  6. Places customer on hold
  7. Phone call lasts less than 5 minutes
  8. The customer asks how the weather is
  9. The customer accidentally disconnects the call
  10. Provides the customer with resources
  11. Friendly, clear, and professional tone
  12. Greets the customer
  13. Uses resources to find the answer
  14. Escalates an issue to a different team
  15. Asks a clarifying question
  16. Asks the customer for their athenaOne username
  17. Moves the customer from frustrated to happy
  18. The customer tells a joke
  19. Encourages the customer to reach back out if they have additional questions
  20. Apologizes for interrupting the customer
  21. Asks a peer for assistance
  22. Makes the customer laugh
  23. Doesn't interrupt the customer
  24. Apologizes for an error that was made