Phonecall lastsless than5 minutesMoves thecustomerfromfrustrated tohappyVerifies thecustomer'sphonenumberThanksthecustomerAsks aclarifyingquestionThecustomerasks how theweather isAsks thecustomer for theirclient/athenaOneaccount IDProvides thecustomerwithresourcesAsks thecustomer fortheirathenaOneusernameApologizesforinterruptingthe customerUsesresourcesto find theanswerDoesn'tinterruptthecustomerEncourages thecustomer toreach back outif they haveadditionalquestionsDiffusesanescalatedcustomerUsesempathyMakes thecustomerlaughThecustomertells ajokePlacescustomeron holdThecustomeraccidentallydisconnectsthe callFriendly,clear, andprofessionaltoneApologizesfor an errorthat wasmadeAsks apeer forassistanceGreetsthecustomerEscalatesan issue toa differentteamPhonecall lastsless than5 minutesMoves thecustomerfromfrustrated tohappyVerifies thecustomer'sphonenumberThanksthecustomerAsks aclarifyingquestionThecustomerasks how theweather isAsks thecustomer for theirclient/athenaOneaccount IDProvides thecustomerwithresourcesAsks thecustomer fortheirathenaOneusernameApologizesforinterruptingthe customerUsesresourcesto find theanswerDoesn'tinterruptthecustomerEncourages thecustomer toreach back outif they haveadditionalquestionsDiffusesanescalatedcustomerUsesempathyMakes thecustomerlaughThecustomertells ajokePlacescustomeron holdThecustomeraccidentallydisconnectsthe callFriendly,clear, andprofessionaltoneApologizesfor an errorthat wasmadeAsks apeer forassistanceGreetsthecustomerEscalatesan issue toa differentteam

First Week Foundations! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Phone call lasts less than 5 minutes
  2. Moves the customer from frustrated to happy
  3. Verifies the customer's phone number
  4. Thanks the customer
  5. Asks a clarifying question
  6. The customer asks how the weather is
  7. Asks the customer for their client/athenaOne account ID
  8. Provides the customer with resources
  9. Asks the customer for their athenaOne username
  10. Apologizes for interrupting the customer
  11. Uses resources to find the answer
  12. Doesn't interrupt the customer
  13. Encourages the customer to reach back out if they have additional questions
  14. Diffuses an escalated customer
  15. Uses empathy
  16. Makes the customer laugh
  17. The customer tells a joke
  18. Places customer on hold
  19. The customer accidentally disconnects the call
  20. Friendly, clear, and professional tone
  21. Apologizes for an error that was made
  22. Asks a peer for assistance
  23. Greets the customer
  24. Escalates an issue to a different team