(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Phone call lasts less than 5 minutes
Doesn't interrupt the customer
The customer accidentally disconnects the call
Greets the customer
The customer asks how the weather is
Asks a clarifying question
Friendly, clear, and professional tone
Asks the customer for their athenaOne username
Uses resources to find the answer
Escalates an issue to a different team
Places customer on hold
Apologizes for an error that was made
Diffuses an escalated customer
Asks a peer for assistance
Asks the customer for their client/athenaOne account ID
The customer tells a joke
Moves the customer from frustrated to happy
Uses empathy
Makes the customer laugh
Apologizes for interrupting the customer
Verifies the customer's phone number
Provides the customer with resources
Encourages the customer to reach back out if they have additional questions
