(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Uses resources to find the answer
Friendly, clear, and professional tone
Asks a clarifying question
Verifies the customer's phone number
The customer accidentally disconnects the call
Asks the customer for their athenaOne username
Apologizes for interrupting the customer
Escalates an issue to a different team
The customer asks how the weather is
Diffuses an escalated customer
Thanks the customer
Doesn't interrupt the customer
Places customer on hold
Apologizes for an error that was made
Provides the customer with resources
Moves the customer from frustrated to happy
Encourages the customer to reach back out if they have additional questions
Asks the customer for their client/athenaOne account ID
