(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Places customer on hold
Asks the customer for their client/athenaOne account ID
Greets the customer
Uses resources to find the answer
The customer tells a joke
The customer asks how the weather is
Makes the customer laugh
Provides the customer with resources
Apologizes for an error that was made
Asks a clarifying question
Doesn't interrupt the customer
Moves the customer from frustrated to happy
Verifies the customer's phone number
Asks the customer for their athenaOne username
Escalates an issue to a different team
Phone call lasts less than 5 minutes
Uses empathy
The customer accidentally disconnects the call
Diffuses an escalated customer
Friendly, clear, and professional tone
Encourages the customer to reach back out if they have additional questions
