This bingo card has a free space and 24 words: I escalated to Care Nav today, Member abandoned chat, Mentioned balance billing, Slack thread turned into 20+ messages, Someone drinks iced coffee (yes, even in fall), Emoji reaction with 🎉, Found the answer in Guru, Tech issue solved with a refresh, Someone says ‘can you hear me?, Background noise from kids/pets while on a call, Got kudos in a shoutout, Submitted a member claim reimbursement, Shared a meme/GIF in Slack, Tagged @Admin Support for assistance, Call disconnected, Used the phrase "let me double-check that", Messaged a manager with a question, A member said thank you, Did a typo on slack or ZD, Got tagged in a pharmacy-related question, Brushed my teeth before opening my laptop, Used a macro in Zendesk, Asked a Sana Q and Turned on background noise.
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