This bingo card has a free space and 24 words: Mentioned 'No fee to participate in the program', Lead with D1 for OLB log in assistance, Obtained Consent to send Preferred Rewards Self Service email, Assisted with an Indirect Fee refund request, Led with D1 for ID/passcode reset, Included dept needed to resolve complaint in Dept closed complaint documentation, Confirmed full mailing address with account closure, Probed client if relative/friend had an account with BOFA when they mention someone is deceased, Selected correct account for Complaint submission (EX: debit card), Reminded client all scheduled transfers need to be cancelled before acct closure, Assisted with Fee refund as bank error due to client alleging bank error, Submitted non client complaint under non bank client tab, Provided call recording disclosure to new party on the line, Provided the option(s) to prevent fee in the future, Documented complainants name in CQC for Non Bank client/third Party complaint submission., “Thank you for your interest in Preferred Rewards. May I transfer you to a Banker to discuss?", Complainant was provided the phone number and business hours for dept closed complaint, Made sure client was aware what D1 solution they would receive, Obtained client first and last name, Obtained close reason for account closure from client, Verified email / phone number before sending Digital Solution., Wait time Complaint, Quoted APY to second decimal point when converting interest earning checking account to non interest account and Mentioned 'Get more benefits and rewards on your everyday banking.'.
R I S K | First Financial Bank Bingo☺ | Bank Reconciliation | Vocabulary 12/18/2022 | Caller Bingo
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