This bingo card has a free space and 24 words: FRUSTRATED WITH MUTILPLE TRANSFERS, CREDIT CARD CREDIT LINE REDUCED IN ERROR, ACCOUNT OR CARD CLOSING DISSAT W PROCESS, IVR NO BALANCE GIVEN, DISCONNECTED CALL, PROMOTION RATE DURATION CLIENT CONFUSION, WAIT TIME, CARD BLOCK DECLINE FRUSTRATION, CARD REWARDS EARNING OR CALCULATION DISPUTE, DID NOT RECVE STATEMENT/DOCUMENT, DISSATISFACTION WITH PROCESSING TIME FRAME, REFUND - CREDIT BALANCE REFUND, Pay BOFA bills- Account not visible, IVR DID NOT OFFER DESIRED OPTION, MISINFORMED INTEREST CALCULATION, DID NOT RECEIVE NEW CARD - AUTO CAPTURE, EMPLOYEE RUDE TREATMENT OR POOR SERVICE, POOR CONNECTION, LOG IN RESET CREDENTIALS, CALL AUTHENTICATION PROCESS, DEPT CLOSED—MONITOR FOR RESOLUTION, MISINFORMED EMPLOYEE DID NOT SET UP RIGHT EXPECTATIONS, INCORRECT REPORTING TO CREDIT BUREAU - NOT DELIQUENCY ERROR and ALERT - CLIENT RECVD BUT DID NOT ENROLL.
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