This bingo card has 26 words: Free!, "My agent said/didn't say", "I don't get paid till...", Unlisted HHMs, "They have nothing to do with my insurance", Agent didn't read underwriting guide, "That's none of your business", "That's illegal", Doesn't have the date for the FS-1, "That accident wasn't my fault", Sent to RPT, PD being removed, CUSSIN', Disconnect (either you or the customer), Talked to AI Brad, Billie Jean, "My adjuster won't call me back", Customer responds to "how are you" with either "not good" or 'that depends on how this call goes ", "I didn't approve x", "But why?", Call back but no one answers, Didn't receive documents/expired todos, Blames us for not reading their correspondence, Thinks that they are legally entitled to PD, System issues and Escalation.
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