Customer responds to "how are you" with either "not good" or 'that depends on how this call goes " "My agent said/didn't say" PD being removed Sent to RPT Blames us for not reading their correspondence CUSSIN' Escalation "That's illegal" "They have nothing to do with my insurance" Didn't receive documents/expired todos "I didn't approve x" Call back but no one answers Agent didn't read underwriting guide Disconnect (either you or the customer) "But why?" "My adjuster won't call me back" Thinks that they are legally entitled to PD "I don't get paid till..." Free! "That's none of your business" Unlisted HHMs Billie Jean "That accident wasn't my fault" Doesn't have the date for the FS-1 System issues Talked to AI Brad Customer responds to "how are you" with either "not good" or 'that depends on how this call goes " "My agent said/didn't say" PD being removed Sent to RPT Blames us for not reading their correspondence CUSSIN' Escalation "That's illegal" "They have nothing to do with my insurance" Didn't receive documents/expired todos "I didn't approve x" Call back but no one answers Agent didn't read underwriting guide Disconnect (either you or the customer) "But why?" "My adjuster won't call me back" Thinks that they are legally entitled to PD "I don't get paid till..." Free! "That's none of your business" Unlisted HHMs Billie Jean "That accident wasn't my fault" Doesn't have the date for the FS-1 System issues Talked to AI Brad
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer responds to "how are you" with either "not good" or 'that depends on how this call goes "
"My agent said/didn't say"
PD being removed
Sent to RPT
Blames us for not reading their correspondence
CUSSIN'
Escalation
"That's illegal"
"They have nothing to do with my insurance"
Didn't receive documents/expired todos
"I didn't approve x"
Call back but no one answers
Agent didn't read underwriting guide
Disconnect (either you or the customer)
"But why?"
"My adjuster won't call me back"
Thinks that they are legally entitled to PD
"I don't get paid till..."
Free!
"That's none of your business"
Unlisted HHMs
Billie Jean
"That accident wasn't my fault"
Doesn't have the date for the FS-1
System issues
Talked to AI Brad