This bingo card has 16 words: Completed a week without any rota changes, Resolved a technology issue, Got a name mention on a customer feedback, Queue exceeded 5 people, You forgot to eat lunch, Process a complicated return or exchange that takes 10+ minutes, Answer a phone call that is clearly a "scam/spam" call, The internet is slow or the WiFi drops out during a transaction, Have had to deliver a negative performance feedback to a team member, Process a return for an item that is clearly used, Had to clean up someone else's dishes, Spend over an hour searching for an item that the system says is on the shelf, but is visibly missing/stolen., A customer tries to negotiate the price of a incorrectly priced item, Lone traded on a day for more than 3 hours, Had to re-do a replen that another team member already did and Noticed an obvious mystery shopper.
Customer Service Week | MSO BINGO | Sales Bingo | Sales Bingo | KPI BINGO!
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