This bingo card has a free space and 47 words: Asked about a recent vacation and followed up with questions about favorite activities or local experiences., Shared a personal story that connected with something the PFC mentioned., Recalled a detail from a previous call and expanded on it., Asked about family traditions or upcoming holiday plans., Discovered a shared interest (sports, food, hobbies) and discussed it., Asked about a recent team event and what made it memorable., Asked about their favorite season and why., Asked about their weekend plans and followed up with a related suggestion., Complimented the PFC on something specific they did or shared., Asked about their favorite snack or drink during downtime., Asked about their preferred way to unwind after work., Asked about their favorite local restaurant or food spot., Asked about their favorite sports team and shared your own., Asked about their favorite holiday tradition., Asked about their work anniversary or tenure and celebrated it., Asked about their team culture or internal celebrations., Asked about their favorite music or podcast and shared yours., Logged into the website with the PFC and walked through a new feature., Showed the PFC how to use the backlog tool live during the call., Walked through how to find order status and reviewed their current backlog status, Demonstrated how to use L&T filters to find specific vehicles., Reviewed their website alerts and suggested improvements., Reviewed pending L&T requests awaiting documents from client & walked through how to find it on the website, Shared a strategic insight based on recent data or trends., Reviewed recent gains or credits and explained them clearly., Helped resolve confusion about billing or statements., Walked through how to track recall status and discussed how to fix., Reviewed registration processes and confirmed send-to rules., Provided a proactive update on a known issue before they asked., Connected the PFC with a resource or team for support., Reviewed recent delivery performance and discussed improvements., Asked about their experience with a recent change or rollout. i.e MMX, LA, etc, Asked “What can we do to make your job easier?” and documented the response., Identified a recurring pain point and offered a solution., Walked through a time-saving tip on the website., Helped resolve a process issue during the call., Asked about their experience with initial registrations and offered alternatives., Asked about their experience with maintenance or service delays., Asked about their experience with NSD or L&T and documented feedback., Asked about their preferred communication method and adjusted accordingly., Asked about their experience with driver setup or sub-accounts., Asked about their experience with transport and delivery., Asked about their experience with billing and offered clarity., Asked about their experience with recall tracking and offered a workaround., Asked about their experience with responsiveness and followed up., Asked “Is there anything else you need?” and followed up within 48 hours. and Sent a recap email after touch call.
Quality Touch Calls | Vertonet | Team Connection + Celebration | BINGO RECOGNITION | Networking Bingo
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