This bingo card has a free space and 42 words: Save an Account, Turned an upset customer into a happy one, CX complemented you, Explained what a secured card is, Compared cashback between two different products, Explained blocked merchants, Answered a question in #peersupport, Twinned account process, Explained memberships to a cx, Discussed boost levels, Educated cx on pending holds, Helped cx understand their statement, Helped a cx update their PII, Helped cx login, Assisted LX, Educated cx on fraud prevention, Read cx a disclosure statement, Helped cx submit a dispute themselves (not in CC), Helped cx add card to Apple/Google Pay, Helped cx with missing rewards, Guided cx on how they can replace card themselves, Guided cx on sending an e-transfer, Received a rating of 5 in chats, Explained a decline reason, Guided cx on updating PII themselves, Explained Build benefits, Explained interest to cx, Have 3 chats with 5 star ratings, De-escalated a frustrated cx, Helped cx reset their password, Authorized via security questions, Showed great ownership, Explained cash advance limits, Helped cx with their application inquiry, Cx asked how to qualify for a free Build membership, Helped cx cancel an e-transfer, Explained payment processing time, Educated cx on instant payments when using Everyday account, Explained migration changes, Helped cx discover a feature in the Neo app, cx inquired about CLI and Showed great empathy during cx interaction.
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