Comparedcashbackbetween twodifferentproductsEducatedcx onfraudpreventionExplainedBuildbenefitsExplainedblockedmerchantsHelped cxwithmissingrewardsReceiveda rating of5 in chatsHave 3chats with5 starratingsEducatedcx onpendingholdsTurned anupsetcustomerinto a happyoneEducated cx oninstantpayments whenusing EverydayaccountShowedgreatownershipRead cx adisclosurestatementcxinquiredabout CLIExplainedcashadvancelimitsHelpedcxloginExplainedmigrationchangesHelped cxadd card toApple/GooglePayHelped acx updatetheir PIIGuided cxon sendingan e-transferHelped cxwith theirapplicationinquiryDe-escalated afrustratedcxHelped cxreset theirpasswordHelped cxdiscover afeature inthe Neo appExplainedpaymentprocessingtimeTwinnedaccountprocessExplainedinterest tocxExplainedmembershipsto a cxAnswered aquestion in#peersupportShowedgreatempathyduring cxinteractionHelped cxunderstandtheirstatementCx askedhow toqualify for afree BuildmembershipHelped cxcancel ane-transferHelped cxsubmit adisputethemselves(not in CC)SaveanAccountAuthorizedviasecurityquestionsExplaineda declinereasonDiscussedboostlevelsGuided cxon updatingPIIthemselvesExplainedwhat asecuredcard isGuided cxon how theycan replacecardthemselvesCXcomplementedyouAssistedLXComparedcashbackbetween twodifferentproductsEducatedcx onfraudpreventionExplainedBuildbenefitsExplainedblockedmerchantsHelped cxwithmissingrewardsReceiveda rating of5 in chatsHave 3chats with5 starratingsEducatedcx onpendingholdsTurned anupsetcustomerinto a happyoneEducated cx oninstantpayments whenusing EverydayaccountShowedgreatownershipRead cx adisclosurestatementcxinquiredabout CLIExplainedcashadvancelimitsHelpedcxloginExplainedmigrationchangesHelped cxadd card toApple/GooglePayHelped acx updatetheir PIIGuided cxon sendingan e-transferHelped cxwith theirapplicationinquiryDe-escalated afrustratedcxHelped cxreset theirpasswordHelped cxdiscover afeature inthe Neo appExplainedpaymentprocessingtimeTwinnedaccountprocessExplainedinterest tocxExplainedmembershipsto a cxAnswered aquestion in#peersupportShowedgreatempathyduring cxinteractionHelped cxunderstandtheirstatementCx askedhow toqualify for afree BuildmembershipHelped cxcancel ane-transferHelped cxsubmit adisputethemselves(not in CC)SaveanAccountAuthorizedviasecurityquestionsExplaineda declinereasonDiscussedboostlevelsGuided cxon updatingPIIthemselvesExplainedwhat asecuredcard isGuided cxon how theycan replacecardthemselvesCXcomplementedyouAssistedLX

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compared cashback between two different products
  2. Educated cx on fraud prevention
  3. Explained Build benefits
  4. Explained blocked merchants
  5. Helped cx with missing rewards
  6. Received a rating of 5 in chats
  7. Have 3 chats with 5 star ratings
  8. Educated cx on pending holds
  9. Turned an upset customer into a happy one
  10. Educated cx on instant payments when using Everyday account
  11. Showed great ownership
  12. Read cx a disclosure statement
  13. cx inquired about CLI
  14. Explained cash advance limits
  15. Helped cx login
  16. Explained migration changes
  17. Helped cx add card to Apple/Google Pay
  18. Helped a cx update their PII
  19. Guided cx on sending an e-transfer
  20. Helped cx with their application inquiry
  21. De-escalated a frustrated cx
  22. Helped cx reset their password
  23. Helped cx discover a feature in the Neo app
  24. Explained payment processing time
  25. Twinned account process
  26. Explained interest to cx
  27. Explained memberships to a cx
  28. Answered a question in #peersupport
  29. Showed great empathy during cx interaction
  30. Helped cx understand their statement
  31. Cx asked how to qualify for a free Build membership
  32. Helped cx cancel an e-transfer
  33. Helped cx submit a dispute themselves (not in CC)
  34. Save an Account
  35. Authorized via security questions
  36. Explained a decline reason
  37. Discussed boost levels
  38. Guided cx on updating PII themselves
  39. Explained what a secured card is
  40. Guided cx on how they can replace card themselves
  41. CX complemented you
  42. Assisted LX