CXcomplementedyouRead cx adisclosurestatementExplainedwhat asecuredcard isAuthorizedviasecurityquestionsDe-escalated afrustratedcxExplainedcashadvancelimitscxinquiredabout CLIAssistedLXEducatedcx onpendingholdsShowedgreatempathyduring cxinteractionExplainedblockedmerchantsHelped cxadd card toApple/GooglePayGuided cxon sendingan e-transferGuided cxon updatingPIIthemselvesHelped cxsubmit adisputethemselves(not in CC)Educated cx oninstantpayments whenusing EverydayaccountExplaineda declinereasonHelped cxwithmissingrewardsHelped cxwith theirapplicationinquiryHelped cxreset theirpasswordCx askedhow toqualify for afree BuildmembershipHelped cxdiscover afeature inthe Neo appHelped cxunderstandtheirstatementTwinnedaccountprocessAnswered aquestion in#peersupportDiscussedboostlevelsHelped acx updatetheir PIIEducatedcx onfraudpreventionExplainedinterest tocxComparedcashbackbetween twodifferentproductsExplainedBuildbenefitsReceiveda rating of5 in chatsExplainedmembershipsto a cxHave 3chats with5 starratingsShowedgreatownershipExplainedpaymentprocessingtimeGuided cxon how theycan replacecardthemselvesExplainedmigrationchangesSaveanAccountTurned anupsetcustomerinto a happyoneHelpedcxloginHelped cxcancel ane-transferCXcomplementedyouRead cx adisclosurestatementExplainedwhat asecuredcard isAuthorizedviasecurityquestionsDe-escalated afrustratedcxExplainedcashadvancelimitscxinquiredabout CLIAssistedLXEducatedcx onpendingholdsShowedgreatempathyduring cxinteractionExplainedblockedmerchantsHelped cxadd card toApple/GooglePayGuided cxon sendingan e-transferGuided cxon updatingPIIthemselvesHelped cxsubmit adisputethemselves(not in CC)Educated cx oninstantpayments whenusing EverydayaccountExplaineda declinereasonHelped cxwithmissingrewardsHelped cxwith theirapplicationinquiryHelped cxreset theirpasswordCx askedhow toqualify for afree BuildmembershipHelped cxdiscover afeature inthe Neo appHelped cxunderstandtheirstatementTwinnedaccountprocessAnswered aquestion in#peersupportDiscussedboostlevelsHelped acx updatetheir PIIEducatedcx onfraudpreventionExplainedinterest tocxComparedcashbackbetween twodifferentproductsExplainedBuildbenefitsReceiveda rating of5 in chatsExplainedmembershipsto a cxHave 3chats with5 starratingsShowedgreatownershipExplainedpaymentprocessingtimeGuided cxon how theycan replacecardthemselvesExplainedmigrationchangesSaveanAccountTurned anupsetcustomerinto a happyoneHelpedcxloginHelped cxcancel ane-transfer

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CX complemented you
  2. Read cx a disclosure statement
  3. Explained what a secured card is
  4. Authorized via security questions
  5. De-escalated a frustrated cx
  6. Explained cash advance limits
  7. cx inquired about CLI
  8. Assisted LX
  9. Educated cx on pending holds
  10. Showed great empathy during cx interaction
  11. Explained blocked merchants
  12. Helped cx add card to Apple/Google Pay
  13. Guided cx on sending an e-transfer
  14. Guided cx on updating PII themselves
  15. Helped cx submit a dispute themselves (not in CC)
  16. Educated cx on instant payments when using Everyday account
  17. Explained a decline reason
  18. Helped cx with missing rewards
  19. Helped cx with their application inquiry
  20. Helped cx reset their password
  21. Cx asked how to qualify for a free Build membership
  22. Helped cx discover a feature in the Neo app
  23. Helped cx understand their statement
  24. Twinned account process
  25. Answered a question in #peersupport
  26. Discussed boost levels
  27. Helped a cx update their PII
  28. Educated cx on fraud prevention
  29. Explained interest to cx
  30. Compared cashback between two different products
  31. Explained Build benefits
  32. Received a rating of 5 in chats
  33. Explained memberships to a cx
  34. Have 3 chats with 5 star ratings
  35. Showed great ownership
  36. Explained payment processing time
  37. Guided cx on how they can replace card themselves
  38. Explained migration changes
  39. Save an Account
  40. Turned an upset customer into a happy one
  41. Helped cx login
  42. Helped cx cancel an e-transfer