ExplainedmigrationchangesCx askedhow toqualify for afree BuildmembershipGuided cxon updatingPIIthemselvesRead cx adisclosurestatementSaveanAccountExplainedcashadvancelimitsTwinnedaccountprocessHelped cxdiscover afeature inthe Neo appEducatedcx onfraudpreventionExplainedpaymentprocessingtimeEducatedcx onpendingholdsHelped acx updatetheir PIIcxinquiredabout CLIAnswered aquestion in#peersupportTurned anupsetcustomerinto a happyoneComparedcashbackbetween twodifferentproductsAuthorizedviasecurityquestionsShowedgreatownershipDiscussedboostlevelsReceiveda rating of5 in chatsCXcomplementedyouGuided cxon sendingan e-transferHelped cxsubmit adisputethemselves(not in CC)Helped cxunderstandtheirstatementAssistedLXDe-escalated afrustratedcxEducated cx oninstantpayments whenusing EverydayaccountExplainedinterest tocxHelped cxreset theirpasswordHelpedcxloginGuided cxon how theycan replacecardthemselvesExplainedwhat asecuredcard isExplaineda declinereasonExplainedBuildbenefitsHelped cxwithmissingrewardsHave 3chats with5 starratingsShowedgreatempathyduring cxinteractionExplainedblockedmerchantsHelped cxwith theirapplicationinquiryHelped cxadd card toApple/GooglePayHelped cxcancel ane-transferExplainedmembershipsto a cxExplainedmigrationchangesCx askedhow toqualify for afree BuildmembershipGuided cxon updatingPIIthemselvesRead cx adisclosurestatementSaveanAccountExplainedcashadvancelimitsTwinnedaccountprocessHelped cxdiscover afeature inthe Neo appEducatedcx onfraudpreventionExplainedpaymentprocessingtimeEducatedcx onpendingholdsHelped acx updatetheir PIIcxinquiredabout CLIAnswered aquestion in#peersupportTurned anupsetcustomerinto a happyoneComparedcashbackbetween twodifferentproductsAuthorizedviasecurityquestionsShowedgreatownershipDiscussedboostlevelsReceiveda rating of5 in chatsCXcomplementedyouGuided cxon sendingan e-transferHelped cxsubmit adisputethemselves(not in CC)Helped cxunderstandtheirstatementAssistedLXDe-escalated afrustratedcxEducated cx oninstantpayments whenusing EverydayaccountExplainedinterest tocxHelped cxreset theirpasswordHelpedcxloginGuided cxon how theycan replacecardthemselvesExplainedwhat asecuredcard isExplaineda declinereasonExplainedBuildbenefitsHelped cxwithmissingrewardsHave 3chats with5 starratingsShowedgreatempathyduring cxinteractionExplainedblockedmerchantsHelped cxwith theirapplicationinquiryHelped cxadd card toApple/GooglePayHelped cxcancel ane-transferExplainedmembershipsto a cx

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained migration changes
  2. Cx asked how to qualify for a free Build membership
  3. Guided cx on updating PII themselves
  4. Read cx a disclosure statement
  5. Save an Account
  6. Explained cash advance limits
  7. Twinned account process
  8. Helped cx discover a feature in the Neo app
  9. Educated cx on fraud prevention
  10. Explained payment processing time
  11. Educated cx on pending holds
  12. Helped a cx update their PII
  13. cx inquired about CLI
  14. Answered a question in #peersupport
  15. Turned an upset customer into a happy one
  16. Compared cashback between two different products
  17. Authorized via security questions
  18. Showed great ownership
  19. Discussed boost levels
  20. Received a rating of 5 in chats
  21. CX complemented you
  22. Guided cx on sending an e-transfer
  23. Helped cx submit a dispute themselves (not in CC)
  24. Helped cx understand their statement
  25. Assisted LX
  26. De-escalated a frustrated cx
  27. Educated cx on instant payments when using Everyday account
  28. Explained interest to cx
  29. Helped cx reset their password
  30. Helped cx login
  31. Guided cx on how they can replace card themselves
  32. Explained what a secured card is
  33. Explained a decline reason
  34. Explained Build benefits
  35. Helped cx with missing rewards
  36. Have 3 chats with 5 star ratings
  37. Showed great empathy during cx interaction
  38. Explained blocked merchants
  39. Helped cx with their application inquiry
  40. Helped cx add card to Apple/Google Pay
  41. Helped cx cancel an e-transfer
  42. Explained memberships to a cx