Guided cxon updatingPIIthemselvesExplainedmembershipsto a cxExplainedmigrationchangesRead cx adisclosurestatementHelpedcxloginHelped cxwithmissingrewardsHelped cxcancel ane-transferExplainedblockedmerchantsExplainedinterest tocxEducatedcx onpendingholdsAnswered aquestion in#peersupportHelped cxadd card toApple/GooglePayEducatedcx onfraudpreventionAuthorizedviasecurityquestionsEducated cx oninstantpayments whenusing EverydayaccountTurned anupsetcustomerinto a happyoneHelped cxunderstandtheirstatementcxinquiredabout CLIGuided cxon how theycan replacecardthemselvesExplainedwhat asecuredcard isCXcomplementedyouExplainedBuildbenefitsCx askedhow toqualify for afree BuildmembershipShowedgreatempathyduring cxinteractionDe-escalated afrustratedcxDiscussedboostlevelsExplainedpaymentprocessingtimeAssistedLXHelped cxdiscover afeature inthe Neo appReceiveda rating of5 in chatsHelped cxsubmit adisputethemselves(not in CC)ExplainedcashadvancelimitsHelped cxreset theirpasswordTwinnedaccountprocessComparedcashbackbetween twodifferentproductsSaveanAccountHave 3chats with5 starratingsExplaineda declinereasonShowedgreatownershipGuided cxon sendingan e-transferHelped cxwith theirapplicationinquiryHelped acx updatetheir PIIGuided cxon updatingPIIthemselvesExplainedmembershipsto a cxExplainedmigrationchangesRead cx adisclosurestatementHelpedcxloginHelped cxwithmissingrewardsHelped cxcancel ane-transferExplainedblockedmerchantsExplainedinterest tocxEducatedcx onpendingholdsAnswered aquestion in#peersupportHelped cxadd card toApple/GooglePayEducatedcx onfraudpreventionAuthorizedviasecurityquestionsEducated cx oninstantpayments whenusing EverydayaccountTurned anupsetcustomerinto a happyoneHelped cxunderstandtheirstatementcxinquiredabout CLIGuided cxon how theycan replacecardthemselvesExplainedwhat asecuredcard isCXcomplementedyouExplainedBuildbenefitsCx askedhow toqualify for afree BuildmembershipShowedgreatempathyduring cxinteractionDe-escalated afrustratedcxDiscussedboostlevelsExplainedpaymentprocessingtimeAssistedLXHelped cxdiscover afeature inthe Neo appReceiveda rating of5 in chatsHelped cxsubmit adisputethemselves(not in CC)ExplainedcashadvancelimitsHelped cxreset theirpasswordTwinnedaccountprocessComparedcashbackbetween twodifferentproductsSaveanAccountHave 3chats with5 starratingsExplaineda declinereasonShowedgreatownershipGuided cxon sendingan e-transferHelped cxwith theirapplicationinquiryHelped acx updatetheir PII

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guided cx on updating PII themselves
  2. Explained memberships to a cx
  3. Explained migration changes
  4. Read cx a disclosure statement
  5. Helped cx login
  6. Helped cx with missing rewards
  7. Helped cx cancel an e-transfer
  8. Explained blocked merchants
  9. Explained interest to cx
  10. Educated cx on pending holds
  11. Answered a question in #peersupport
  12. Helped cx add card to Apple/Google Pay
  13. Educated cx on fraud prevention
  14. Authorized via security questions
  15. Educated cx on instant payments when using Everyday account
  16. Turned an upset customer into a happy one
  17. Helped cx understand their statement
  18. cx inquired about CLI
  19. Guided cx on how they can replace card themselves
  20. Explained what a secured card is
  21. CX complemented you
  22. Explained Build benefits
  23. Cx asked how to qualify for a free Build membership
  24. Showed great empathy during cx interaction
  25. De-escalated a frustrated cx
  26. Discussed boost levels
  27. Explained payment processing time
  28. Assisted LX
  29. Helped cx discover a feature in the Neo app
  30. Received a rating of 5 in chats
  31. Helped cx submit a dispute themselves (not in CC)
  32. Explained cash advance limits
  33. Helped cx reset their password
  34. Twinned account process
  35. Compared cashback between two different products
  36. Save an Account
  37. Have 3 chats with 5 star ratings
  38. Explained a decline reason
  39. Showed great ownership
  40. Guided cx on sending an e-transfer
  41. Helped cx with their application inquiry
  42. Helped a cx update their PII