Helped cxunderstandtheirstatementExplainedinterest tocxAnswered aquestion in#peersupportExplainedpaymentprocessingtimeHelped cxcancel ane-transferExplaineda declinereasonTwinnedaccountprocessHelped cxadd card toApple/GooglePayTurned anupsetcustomerinto a happyoneHave 3chats with5 starratingsComparedcashbackbetween twodifferentproductsHelped cxwith theirapplicationinquiryExplainedwhat asecuredcard isShowedgreatownershipCXcomplementedyouHelped cxwithmissingrewardscxinquiredabout CLIExplainedblockedmerchantsShowedgreatempathyduring cxinteractionRead cx adisclosurestatementExplainedBuildbenefitsGuided cxon updatingPIIthemselvesGuided cxon sendingan e-transferHelped cxdiscover afeature inthe Neo appEducated cx oninstantpayments whenusing EverydayaccountEducatedcx onpendingholdsExplainedcashadvancelimitsExplainedmigrationchangesHelpedcxloginExplainedmembershipsto a cxAssistedLXEducatedcx onfraudpreventionDiscussedboostlevelsHelped acx updatetheir PIIDe-escalated afrustratedcxCx askedhow toqualify for afree BuildmembershipSaveanAccountReceiveda rating of5 in chatsGuided cxon how theycan replacecardthemselvesAuthorizedviasecurityquestionsHelped cxsubmit adisputethemselves(not in CC)Helped cxreset theirpasswordHelped cxunderstandtheirstatementExplainedinterest tocxAnswered aquestion in#peersupportExplainedpaymentprocessingtimeHelped cxcancel ane-transferExplaineda declinereasonTwinnedaccountprocessHelped cxadd card toApple/GooglePayTurned anupsetcustomerinto a happyoneHave 3chats with5 starratingsComparedcashbackbetween twodifferentproductsHelped cxwith theirapplicationinquiryExplainedwhat asecuredcard isShowedgreatownershipCXcomplementedyouHelped cxwithmissingrewardscxinquiredabout CLIExplainedblockedmerchantsShowedgreatempathyduring cxinteractionRead cx adisclosurestatementExplainedBuildbenefitsGuided cxon updatingPIIthemselvesGuided cxon sendingan e-transferHelped cxdiscover afeature inthe Neo appEducated cx oninstantpayments whenusing EverydayaccountEducatedcx onpendingholdsExplainedcashadvancelimitsExplainedmigrationchangesHelpedcxloginExplainedmembershipsto a cxAssistedLXEducatedcx onfraudpreventionDiscussedboostlevelsHelped acx updatetheir PIIDe-escalated afrustratedcxCx askedhow toqualify for afree BuildmembershipSaveanAccountReceiveda rating of5 in chatsGuided cxon how theycan replacecardthemselvesAuthorizedviasecurityquestionsHelped cxsubmit adisputethemselves(not in CC)Helped cxreset theirpassword

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped cx understand their statement
  2. Explained interest to cx
  3. Answered a question in #peersupport
  4. Explained payment processing time
  5. Helped cx cancel an e-transfer
  6. Explained a decline reason
  7. Twinned account process
  8. Helped cx add card to Apple/Google Pay
  9. Turned an upset customer into a happy one
  10. Have 3 chats with 5 star ratings
  11. Compared cashback between two different products
  12. Helped cx with their application inquiry
  13. Explained what a secured card is
  14. Showed great ownership
  15. CX complemented you
  16. Helped cx with missing rewards
  17. cx inquired about CLI
  18. Explained blocked merchants
  19. Showed great empathy during cx interaction
  20. Read cx a disclosure statement
  21. Explained Build benefits
  22. Guided cx on updating PII themselves
  23. Guided cx on sending an e-transfer
  24. Helped cx discover a feature in the Neo app
  25. Educated cx on instant payments when using Everyday account
  26. Educated cx on pending holds
  27. Explained cash advance limits
  28. Explained migration changes
  29. Helped cx login
  30. Explained memberships to a cx
  31. Assisted LX
  32. Educated cx on fraud prevention
  33. Discussed boost levels
  34. Helped a cx update their PII
  35. De-escalated a frustrated cx
  36. Cx asked how to qualify for a free Build membership
  37. Save an Account
  38. Received a rating of 5 in chats
  39. Guided cx on how they can replace card themselves
  40. Authorized via security questions
  41. Helped cx submit a dispute themselves (not in CC)
  42. Helped cx reset their password