Read cx adisclosurestatementHelped cxunderstandtheirstatementExplainedpaymentprocessingtimeShowedgreatempathyduring cxinteractioncxinquiredabout CLIExplainedcashadvancelimitsTurned anupsetcustomerinto a happyoneHelped cxwith theirapplicationinquiryGuided cxon how theycan replacecardthemselvesShowedgreatownershipAuthorizedviasecurityquestionsExplainedmembershipsto a cxHelped cxcancel ane-transferGuided cxon updatingPIIthemselvesReceiveda rating of5 in chatsAnswered aquestion in#peersupportHave 3chats with5 starratingsExplainedmigrationchangesHelped cxwithmissingrewardsHelped cxsubmit adisputethemselves(not in CC)Helped cxadd card toApple/GooglePayHelpedcxloginDe-escalated afrustratedcxAssistedLXTwinnedaccountprocessHelped cxdiscover afeature inthe Neo appCx askedhow toqualify for afree BuildmembershipDiscussedboostlevelsEducated cx oninstantpayments whenusing EverydayaccountSaveanAccountComparedcashbackbetween twodifferentproductsHelped acx updatetheir PIIHelped cxreset theirpasswordExplainedBuildbenefitsExplaineda declinereasonEducatedcx onpendingholdsCXcomplementedyouEducatedcx onfraudpreventionExplainedinterest tocxExplainedblockedmerchantsExplainedwhat asecuredcard isGuided cxon sendingan e-transferRead cx adisclosurestatementHelped cxunderstandtheirstatementExplainedpaymentprocessingtimeShowedgreatempathyduring cxinteractioncxinquiredabout CLIExplainedcashadvancelimitsTurned anupsetcustomerinto a happyoneHelped cxwith theirapplicationinquiryGuided cxon how theycan replacecardthemselvesShowedgreatownershipAuthorizedviasecurityquestionsExplainedmembershipsto a cxHelped cxcancel ane-transferGuided cxon updatingPIIthemselvesReceiveda rating of5 in chatsAnswered aquestion in#peersupportHave 3chats with5 starratingsExplainedmigrationchangesHelped cxwithmissingrewardsHelped cxsubmit adisputethemselves(not in CC)Helped cxadd card toApple/GooglePayHelpedcxloginDe-escalated afrustratedcxAssistedLXTwinnedaccountprocessHelped cxdiscover afeature inthe Neo appCx askedhow toqualify for afree BuildmembershipDiscussedboostlevelsEducated cx oninstantpayments whenusing EverydayaccountSaveanAccountComparedcashbackbetween twodifferentproductsHelped acx updatetheir PIIHelped cxreset theirpasswordExplainedBuildbenefitsExplaineda declinereasonEducatedcx onpendingholdsCXcomplementedyouEducatedcx onfraudpreventionExplainedinterest tocxExplainedblockedmerchantsExplainedwhat asecuredcard isGuided cxon sendingan e-transfer

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read cx a disclosure statement
  2. Helped cx understand their statement
  3. Explained payment processing time
  4. Showed great empathy during cx interaction
  5. cx inquired about CLI
  6. Explained cash advance limits
  7. Turned an upset customer into a happy one
  8. Helped cx with their application inquiry
  9. Guided cx on how they can replace card themselves
  10. Showed great ownership
  11. Authorized via security questions
  12. Explained memberships to a cx
  13. Helped cx cancel an e-transfer
  14. Guided cx on updating PII themselves
  15. Received a rating of 5 in chats
  16. Answered a question in #peersupport
  17. Have 3 chats with 5 star ratings
  18. Explained migration changes
  19. Helped cx with missing rewards
  20. Helped cx submit a dispute themselves (not in CC)
  21. Helped cx add card to Apple/Google Pay
  22. Helped cx login
  23. De-escalated a frustrated cx
  24. Assisted LX
  25. Twinned account process
  26. Helped cx discover a feature in the Neo app
  27. Cx asked how to qualify for a free Build membership
  28. Discussed boost levels
  29. Educated cx on instant payments when using Everyday account
  30. Save an Account
  31. Compared cashback between two different products
  32. Helped a cx update their PII
  33. Helped cx reset their password
  34. Explained Build benefits
  35. Explained a decline reason
  36. Educated cx on pending holds
  37. CX complemented you
  38. Educated cx on fraud prevention
  39. Explained interest to cx
  40. Explained blocked merchants
  41. Explained what a secured card is
  42. Guided cx on sending an e-transfer