(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Guided cx on sending an e-transfer
Helped cx reset their password
Helped cx discover a feature in the Neo app
De-escalated a frustrated cx
Explained interest to cx
cx inquired about CLI
Assisted LX
Explained a decline reason
Explained blocked merchants
Authorized via security questions
Explained what a secured card is
Educated cx on instant payments when using Everyday account
Explained cash advance limits
Helped cx submit a dispute themselves (not in CC)
Save an Account
Showed great ownership
Compared cashback between two different products
Showed great empathy during cx interaction
Discussed boost levels
Explained migration changes
Helped cx add card to Apple/Google Pay
Have 3 chats with 5 star ratings
Helped cx understand their statement
Helped cx with their application inquiry
Guided cx on how they can replace card themselves
Helped cx login
Read cx a disclosure statement
Explained memberships to a cx
Educated cx on fraud prevention
Educated cx on pending holds
Helped cx cancel an e-transfer
Explained Build benefits
CX complemented you
Turned an upset customer into a happy one
Explained payment processing time
Received a rating of 5 in chats
Guided cx on updating PII themselves
Helped cx with missing rewards
Twinned account process
Answered a question in #peersupport
Cx asked how to qualify for a free Build membership
