De-escalated afrustratedcxExplaineda declinereasonGuided cxon how theycan replacecardthemselvesHelped cxreset theirpasswordEducated cx oninstantpayments whenusing EverydayaccountHelped cxdiscover afeature inthe Neo appAssistedLXTurned anupsetcustomerinto a happyoneExplainedinterest tocxEducatedcx onpendingholdsHelped cxadd card toApple/GooglePaycxinquiredabout CLICx askedhow toqualify for afree BuildmembershipHelped cxsubmit adisputethemselves(not in CC)HelpedcxloginGuided cxon updatingPIIthemselvesHelped cxwith theirapplicationinquiryDiscussedboostlevelsShowedgreatempathyduring cxinteractionHelped cxunderstandtheirstatementExplainedwhat asecuredcard isHelped cxcancel ane-transferGuided cxon sendingan e-transferCXcomplementedyouEducatedcx onfraudpreventionExplainedpaymentprocessingtimeShowedgreatownershipExplainedmigrationchangesHave 3chats with5 starratingsComparedcashbackbetween twodifferentproductsSaveanAccountReceiveda rating of5 in chatsExplainedmembershipsto a cxAnswered aquestion in#peersupportHelped cxwithmissingrewardsHelped acx updatetheir PIIExplainedBuildbenefitsAuthorizedviasecurityquestionsRead cx adisclosurestatementExplainedblockedmerchantsTwinnedaccountprocessExplainedcashadvancelimitsDe-escalated afrustratedcxExplaineda declinereasonGuided cxon how theycan replacecardthemselvesHelped cxreset theirpasswordEducated cx oninstantpayments whenusing EverydayaccountHelped cxdiscover afeature inthe Neo appAssistedLXTurned anupsetcustomerinto a happyoneExplainedinterest tocxEducatedcx onpendingholdsHelped cxadd card toApple/GooglePaycxinquiredabout CLICx askedhow toqualify for afree BuildmembershipHelped cxsubmit adisputethemselves(not in CC)HelpedcxloginGuided cxon updatingPIIthemselvesHelped cxwith theirapplicationinquiryDiscussedboostlevelsShowedgreatempathyduring cxinteractionHelped cxunderstandtheirstatementExplainedwhat asecuredcard isHelped cxcancel ane-transferGuided cxon sendingan e-transferCXcomplementedyouEducatedcx onfraudpreventionExplainedpaymentprocessingtimeShowedgreatownershipExplainedmigrationchangesHave 3chats with5 starratingsComparedcashbackbetween twodifferentproductsSaveanAccountReceiveda rating of5 in chatsExplainedmembershipsto a cxAnswered aquestion in#peersupportHelped cxwithmissingrewardsHelped acx updatetheir PIIExplainedBuildbenefitsAuthorizedviasecurityquestionsRead cx adisclosurestatementExplainedblockedmerchantsTwinnedaccountprocessExplainedcashadvancelimits

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a frustrated cx
  2. Explained a decline reason
  3. Guided cx on how they can replace card themselves
  4. Helped cx reset their password
  5. Educated cx on instant payments when using Everyday account
  6. Helped cx discover a feature in the Neo app
  7. Assisted LX
  8. Turned an upset customer into a happy one
  9. Explained interest to cx
  10. Educated cx on pending holds
  11. Helped cx add card to Apple/Google Pay
  12. cx inquired about CLI
  13. Cx asked how to qualify for a free Build membership
  14. Helped cx submit a dispute themselves (not in CC)
  15. Helped cx login
  16. Guided cx on updating PII themselves
  17. Helped cx with their application inquiry
  18. Discussed boost levels
  19. Showed great empathy during cx interaction
  20. Helped cx understand their statement
  21. Explained what a secured card is
  22. Helped cx cancel an e-transfer
  23. Guided cx on sending an e-transfer
  24. CX complemented you
  25. Educated cx on fraud prevention
  26. Explained payment processing time
  27. Showed great ownership
  28. Explained migration changes
  29. Have 3 chats with 5 star ratings
  30. Compared cashback between two different products
  31. Save an Account
  32. Received a rating of 5 in chats
  33. Explained memberships to a cx
  34. Answered a question in #peersupport
  35. Helped cx with missing rewards
  36. Helped a cx update their PII
  37. Explained Build benefits
  38. Authorized via security questions
  39. Read cx a disclosure statement
  40. Explained blocked merchants
  41. Twinned account process
  42. Explained cash advance limits