ShowedgreatownershipExplainedmembershipsto a cxHelpedcxloginExplainedmigrationchangesCXcomplementedyouSaveanAccountcxinquiredabout CLIAssistedLXExplainedpaymentprocessingtimeHelped acx updatetheir PIIHelped cxwithmissingrewardsExplainedblockedmerchantsHelped cxunderstandtheirstatementAuthorizedviasecurityquestionsExplainedcashadvancelimitsGuided cxon how theycan replacecardthemselvesExplaineda declinereasonEducatedcx onpendingholdsExplainedwhat asecuredcard isHave 3chats with5 starratingsTwinnedaccountprocessHelped cxcancel ane-transferRead cx adisclosurestatementExplainedinterest tocxHelped cxwith theirapplicationinquiryHelped cxreset theirpasswordHelped cxdiscover afeature inthe Neo appEducatedcx onfraudpreventionDiscussedboostlevelsTurned anupsetcustomerinto a happyoneEducated cx oninstantpayments whenusing EverydayaccountReceiveda rating of5 in chatsCx askedhow toqualify for afree BuildmembershipComparedcashbackbetween twodifferentproductsShowedgreatempathyduring cxinteractionDe-escalated afrustratedcxExplainedBuildbenefitsHelped cxadd card toApple/GooglePayAnswered aquestion in#peersupportHelped cxsubmit adisputethemselves(not in CC)Guided cxon updatingPIIthemselvesGuided cxon sendingan e-transferShowedgreatownershipExplainedmembershipsto a cxHelpedcxloginExplainedmigrationchangesCXcomplementedyouSaveanAccountcxinquiredabout CLIAssistedLXExplainedpaymentprocessingtimeHelped acx updatetheir PIIHelped cxwithmissingrewardsExplainedblockedmerchantsHelped cxunderstandtheirstatementAuthorizedviasecurityquestionsExplainedcashadvancelimitsGuided cxon how theycan replacecardthemselvesExplaineda declinereasonEducatedcx onpendingholdsExplainedwhat asecuredcard isHave 3chats with5 starratingsTwinnedaccountprocessHelped cxcancel ane-transferRead cx adisclosurestatementExplainedinterest tocxHelped cxwith theirapplicationinquiryHelped cxreset theirpasswordHelped cxdiscover afeature inthe Neo appEducatedcx onfraudpreventionDiscussedboostlevelsTurned anupsetcustomerinto a happyoneEducated cx oninstantpayments whenusing EverydayaccountReceiveda rating of5 in chatsCx askedhow toqualify for afree BuildmembershipComparedcashbackbetween twodifferentproductsShowedgreatempathyduring cxinteractionDe-escalated afrustratedcxExplainedBuildbenefitsHelped cxadd card toApple/GooglePayAnswered aquestion in#peersupportHelped cxsubmit adisputethemselves(not in CC)Guided cxon updatingPIIthemselvesGuided cxon sendingan e-transfer

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Showed great ownership
  2. Explained memberships to a cx
  3. Helped cx login
  4. Explained migration changes
  5. CX complemented you
  6. Save an Account
  7. cx inquired about CLI
  8. Assisted LX
  9. Explained payment processing time
  10. Helped a cx update their PII
  11. Helped cx with missing rewards
  12. Explained blocked merchants
  13. Helped cx understand their statement
  14. Authorized via security questions
  15. Explained cash advance limits
  16. Guided cx on how they can replace card themselves
  17. Explained a decline reason
  18. Educated cx on pending holds
  19. Explained what a secured card is
  20. Have 3 chats with 5 star ratings
  21. Twinned account process
  22. Helped cx cancel an e-transfer
  23. Read cx a disclosure statement
  24. Explained interest to cx
  25. Helped cx with their application inquiry
  26. Helped cx reset their password
  27. Helped cx discover a feature in the Neo app
  28. Educated cx on fraud prevention
  29. Discussed boost levels
  30. Turned an upset customer into a happy one
  31. Educated cx on instant payments when using Everyday account
  32. Received a rating of 5 in chats
  33. Cx asked how to qualify for a free Build membership
  34. Compared cashback between two different products
  35. Showed great empathy during cx interaction
  36. De-escalated a frustrated cx
  37. Explained Build benefits
  38. Helped cx add card to Apple/Google Pay
  39. Answered a question in #peersupport
  40. Helped cx submit a dispute themselves (not in CC)
  41. Guided cx on updating PII themselves
  42. Guided cx on sending an e-transfer