cxinquiredabout CLIHelped cxcancel ane-transferReceiveda rating of5 in chatsDiscussedboostlevelsExplainedcashadvancelimitsHelped cxdiscover afeature inthe Neo appHelped cxsubmit adisputethemselves(not in CC)SaveanAccountCXcomplementedyouGuided cxon updatingPIIthemselvesAnswered aquestion in#peersupportShowedgreatownershipHelped acx updatetheir PIIExplaineda declinereasonExplainedBuildbenefitsHelpedcxloginHelped cxwithmissingrewardsCx askedhow toqualify for afree BuildmembershipExplainedmigrationchangesHelped cxwith theirapplicationinquiryHelped cxadd card toApple/GooglePayAuthorizedviasecurityquestionsExplainedmembershipsto a cxTwinnedaccountprocessExplainedpaymentprocessingtimeHave 3chats with5 starratingsComparedcashbackbetween twodifferentproductsHelped cxreset theirpasswordRead cx adisclosurestatementAssistedLXExplainedwhat asecuredcard isGuided cxon sendingan e-transferGuided cxon how theycan replacecardthemselvesShowedgreatempathyduring cxinteractionEducatedcx onfraudpreventionExplainedinterest tocxDe-escalated afrustratedcxHelped cxunderstandtheirstatementExplainedblockedmerchantsEducated cx oninstantpayments whenusing EverydayaccountTurned anupsetcustomerinto a happyoneEducatedcx onpendingholdscxinquiredabout CLIHelped cxcancel ane-transferReceiveda rating of5 in chatsDiscussedboostlevelsExplainedcashadvancelimitsHelped cxdiscover afeature inthe Neo appHelped cxsubmit adisputethemselves(not in CC)SaveanAccountCXcomplementedyouGuided cxon updatingPIIthemselvesAnswered aquestion in#peersupportShowedgreatownershipHelped acx updatetheir PIIExplaineda declinereasonExplainedBuildbenefitsHelpedcxloginHelped cxwithmissingrewardsCx askedhow toqualify for afree BuildmembershipExplainedmigrationchangesHelped cxwith theirapplicationinquiryHelped cxadd card toApple/GooglePayAuthorizedviasecurityquestionsExplainedmembershipsto a cxTwinnedaccountprocessExplainedpaymentprocessingtimeHave 3chats with5 starratingsComparedcashbackbetween twodifferentproductsHelped cxreset theirpasswordRead cx adisclosurestatementAssistedLXExplainedwhat asecuredcard isGuided cxon sendingan e-transferGuided cxon how theycan replacecardthemselvesShowedgreatempathyduring cxinteractionEducatedcx onfraudpreventionExplainedinterest tocxDe-escalated afrustratedcxHelped cxunderstandtheirstatementExplainedblockedmerchantsEducated cx oninstantpayments whenusing EverydayaccountTurned anupsetcustomerinto a happyoneEducatedcx onpendingholds

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. cx inquired about CLI
  2. Helped cx cancel an e-transfer
  3. Received a rating of 5 in chats
  4. Discussed boost levels
  5. Explained cash advance limits
  6. Helped cx discover a feature in the Neo app
  7. Helped cx submit a dispute themselves (not in CC)
  8. Save an Account
  9. CX complemented you
  10. Guided cx on updating PII themselves
  11. Answered a question in #peersupport
  12. Showed great ownership
  13. Helped a cx update their PII
  14. Explained a decline reason
  15. Explained Build benefits
  16. Helped cx login
  17. Helped cx with missing rewards
  18. Cx asked how to qualify for a free Build membership
  19. Explained migration changes
  20. Helped cx with their application inquiry
  21. Helped cx add card to Apple/Google Pay
  22. Authorized via security questions
  23. Explained memberships to a cx
  24. Twinned account process
  25. Explained payment processing time
  26. Have 3 chats with 5 star ratings
  27. Compared cashback between two different products
  28. Helped cx reset their password
  29. Read cx a disclosure statement
  30. Assisted LX
  31. Explained what a secured card is
  32. Guided cx on sending an e-transfer
  33. Guided cx on how they can replace card themselves
  34. Showed great empathy during cx interaction
  35. Educated cx on fraud prevention
  36. Explained interest to cx
  37. De-escalated a frustrated cx
  38. Helped cx understand their statement
  39. Explained blocked merchants
  40. Educated cx on instant payments when using Everyday account
  41. Turned an upset customer into a happy one
  42. Educated cx on pending holds