Helped cxsubmit adisputethemselves(not in CC)De-escalated afrustratedcxShowedgreatownershipTurned anupsetcustomerinto a happyoneExplainedpaymentprocessingtimeGuided cxon how theycan replacecardthemselvesHelped cxdiscover afeature inthe Neo appHelped cxadd card toApple/GooglePaycxinquiredabout CLIRead cx adisclosurestatementHelped acx updatetheir PIIExplainedinterest tocxHelped cxwith theirapplicationinquiryExplainedwhat asecuredcard isExplainedcashadvancelimitsHave 3chats with5 starratingsReceiveda rating of5 in chatsDiscussedboostlevelsCx askedhow toqualify for afree BuildmembershipEducated cx oninstantpayments whenusing EverydayaccountComparedcashbackbetween twodifferentproductsAssistedLXEducatedcx onfraudpreventionHelped cxwithmissingrewardsAuthorizedviasecurityquestionsHelped cxunderstandtheirstatementAnswered aquestion in#peersupportSaveanAccountShowedgreatempathyduring cxinteractionTwinnedaccountprocessHelped cxcancel ane-transferExplainedmembershipsto a cxExplainedmigrationchangesExplaineda declinereasonGuided cxon updatingPIIthemselvesHelpedcxloginHelped cxreset theirpasswordEducatedcx onpendingholdsGuided cxon sendingan e-transferCXcomplementedyouExplainedblockedmerchantsExplainedBuildbenefitsHelped cxsubmit adisputethemselves(not in CC)De-escalated afrustratedcxShowedgreatownershipTurned anupsetcustomerinto a happyoneExplainedpaymentprocessingtimeGuided cxon how theycan replacecardthemselvesHelped cxdiscover afeature inthe Neo appHelped cxadd card toApple/GooglePaycxinquiredabout CLIRead cx adisclosurestatementHelped acx updatetheir PIIExplainedinterest tocxHelped cxwith theirapplicationinquiryExplainedwhat asecuredcard isExplainedcashadvancelimitsHave 3chats with5 starratingsReceiveda rating of5 in chatsDiscussedboostlevelsCx askedhow toqualify for afree BuildmembershipEducated cx oninstantpayments whenusing EverydayaccountComparedcashbackbetween twodifferentproductsAssistedLXEducatedcx onfraudpreventionHelped cxwithmissingrewardsAuthorizedviasecurityquestionsHelped cxunderstandtheirstatementAnswered aquestion in#peersupportSaveanAccountShowedgreatempathyduring cxinteractionTwinnedaccountprocessHelped cxcancel ane-transferExplainedmembershipsto a cxExplainedmigrationchangesExplaineda declinereasonGuided cxon updatingPIIthemselvesHelpedcxloginHelped cxreset theirpasswordEducatedcx onpendingholdsGuided cxon sendingan e-transferCXcomplementedyouExplainedblockedmerchantsExplainedBuildbenefits

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped cx submit a dispute themselves (not in CC)
  2. De-escalated a frustrated cx
  3. Showed great ownership
  4. Turned an upset customer into a happy one
  5. Explained payment processing time
  6. Guided cx on how they can replace card themselves
  7. Helped cx discover a feature in the Neo app
  8. Helped cx add card to Apple/Google Pay
  9. cx inquired about CLI
  10. Read cx a disclosure statement
  11. Helped a cx update their PII
  12. Explained interest to cx
  13. Helped cx with their application inquiry
  14. Explained what a secured card is
  15. Explained cash advance limits
  16. Have 3 chats with 5 star ratings
  17. Received a rating of 5 in chats
  18. Discussed boost levels
  19. Cx asked how to qualify for a free Build membership
  20. Educated cx on instant payments when using Everyday account
  21. Compared cashback between two different products
  22. Assisted LX
  23. Educated cx on fraud prevention
  24. Helped cx with missing rewards
  25. Authorized via security questions
  26. Helped cx understand their statement
  27. Answered a question in #peersupport
  28. Save an Account
  29. Showed great empathy during cx interaction
  30. Twinned account process
  31. Helped cx cancel an e-transfer
  32. Explained memberships to a cx
  33. Explained migration changes
  34. Explained a decline reason
  35. Guided cx on updating PII themselves
  36. Helped cx login
  37. Helped cx reset their password
  38. Educated cx on pending holds
  39. Guided cx on sending an e-transfer
  40. CX complemented you
  41. Explained blocked merchants
  42. Explained Build benefits