Helped cxwithmissingrewardsExplainedmembershipsto a cxCx askedhow toqualify for afree BuildmembershipHelped cxdiscover afeature inthe Neo appHelped cxsubmit adisputethemselves(not in CC)Helped acx updatetheir PIIHelpedcxloginGuided cxon sendingan e-transferHelped cxcancel ane-transferTurned anupsetcustomerinto a happyoneExplainedcashadvancelimitsAssistedLXGuided cxon how theycan replacecardthemselvescxinquiredabout CLICXcomplementedyouExplainedBuildbenefitsHelped cxwith theirapplicationinquiryHelped cxreset theirpasswordExplainedblockedmerchantsExplainedpaymentprocessingtimeTwinnedaccountprocessExplainedwhat asecuredcard isGuided cxon updatingPIIthemselvesEducated cx oninstantpayments whenusing EverydayaccountHelped cxunderstandtheirstatementComparedcashbackbetween twodifferentproductsExplaineda declinereasonExplainedmigrationchangesEducatedcx onpendingholdsDe-escalated afrustratedcxRead cx adisclosurestatementShowedgreatownershipAuthorizedviasecurityquestionsShowedgreatempathyduring cxinteractionHave 3chats with5 starratingsDiscussedboostlevelsExplainedinterest tocxReceiveda rating of5 in chatsHelped cxadd card toApple/GooglePayAnswered aquestion in#peersupportEducatedcx onfraudpreventionSaveanAccountHelped cxwithmissingrewardsExplainedmembershipsto a cxCx askedhow toqualify for afree BuildmembershipHelped cxdiscover afeature inthe Neo appHelped cxsubmit adisputethemselves(not in CC)Helped acx updatetheir PIIHelpedcxloginGuided cxon sendingan e-transferHelped cxcancel ane-transferTurned anupsetcustomerinto a happyoneExplainedcashadvancelimitsAssistedLXGuided cxon how theycan replacecardthemselvescxinquiredabout CLICXcomplementedyouExplainedBuildbenefitsHelped cxwith theirapplicationinquiryHelped cxreset theirpasswordExplainedblockedmerchantsExplainedpaymentprocessingtimeTwinnedaccountprocessExplainedwhat asecuredcard isGuided cxon updatingPIIthemselvesEducated cx oninstantpayments whenusing EverydayaccountHelped cxunderstandtheirstatementComparedcashbackbetween twodifferentproductsExplaineda declinereasonExplainedmigrationchangesEducatedcx onpendingholdsDe-escalated afrustratedcxRead cx adisclosurestatementShowedgreatownershipAuthorizedviasecurityquestionsShowedgreatempathyduring cxinteractionHave 3chats with5 starratingsDiscussedboostlevelsExplainedinterest tocxReceiveda rating of5 in chatsHelped cxadd card toApple/GooglePayAnswered aquestion in#peersupportEducatedcx onfraudpreventionSaveanAccount

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped cx with missing rewards
  2. Explained memberships to a cx
  3. Cx asked how to qualify for a free Build membership
  4. Helped cx discover a feature in the Neo app
  5. Helped cx submit a dispute themselves (not in CC)
  6. Helped a cx update their PII
  7. Helped cx login
  8. Guided cx on sending an e-transfer
  9. Helped cx cancel an e-transfer
  10. Turned an upset customer into a happy one
  11. Explained cash advance limits
  12. Assisted LX
  13. Guided cx on how they can replace card themselves
  14. cx inquired about CLI
  15. CX complemented you
  16. Explained Build benefits
  17. Helped cx with their application inquiry
  18. Helped cx reset their password
  19. Explained blocked merchants
  20. Explained payment processing time
  21. Twinned account process
  22. Explained what a secured card is
  23. Guided cx on updating PII themselves
  24. Educated cx on instant payments when using Everyday account
  25. Helped cx understand their statement
  26. Compared cashback between two different products
  27. Explained a decline reason
  28. Explained migration changes
  29. Educated cx on pending holds
  30. De-escalated a frustrated cx
  31. Read cx a disclosure statement
  32. Showed great ownership
  33. Authorized via security questions
  34. Showed great empathy during cx interaction
  35. Have 3 chats with 5 star ratings
  36. Discussed boost levels
  37. Explained interest to cx
  38. Received a rating of 5 in chats
  39. Helped cx add card to Apple/Google Pay
  40. Answered a question in #peersupport
  41. Educated cx on fraud prevention
  42. Save an Account