Guided cxon updatingPIIthemselvesGuided cxon sendingan e-transferExplainedcashadvancelimitsEducatedcx onfraudpreventionShowedgreatownershipExplainedmembershipsto a cxReceiveda rating of5 in chatsRead cx adisclosurestatementExplainedblockedmerchantsCx askedhow toqualify for afree BuildmembershipTwinnedaccountprocessHelped cxunderstandtheirstatementHave 3chats with5 starratingsHelped cxcancel ane-transferExplainedwhat asecuredcard isExplaineda declinereasonExplainedinterest tocxDe-escalated afrustratedcxEducated cx oninstantpayments whenusing EverydayaccountAuthorizedviasecurityquestionsExplainedmigrationchangesSaveanAccountExplainedBuildbenefitsHelped cxdiscover afeature inthe Neo appHelpedcxloginDiscussedboostlevelsExplainedpaymentprocessingtimeHelped cxwith theirapplicationinquiryShowedgreatempathyduring cxinteractionEducatedcx onpendingholdscxinquiredabout CLICXcomplementedyouAssistedLXHelped cxsubmit adisputethemselves(not in CC)Helped cxadd card toApple/GooglePayHelped cxreset theirpasswordHelped cxwithmissingrewardsAnswered aquestion in#peersupportHelped acx updatetheir PIITurned anupsetcustomerinto a happyoneGuided cxon how theycan replacecardthemselvesComparedcashbackbetween twodifferentproductsGuided cxon updatingPIIthemselvesGuided cxon sendingan e-transferExplainedcashadvancelimitsEducatedcx onfraudpreventionShowedgreatownershipExplainedmembershipsto a cxReceiveda rating of5 in chatsRead cx adisclosurestatementExplainedblockedmerchantsCx askedhow toqualify for afree BuildmembershipTwinnedaccountprocessHelped cxunderstandtheirstatementHave 3chats with5 starratingsHelped cxcancel ane-transferExplainedwhat asecuredcard isExplaineda declinereasonExplainedinterest tocxDe-escalated afrustratedcxEducated cx oninstantpayments whenusing EverydayaccountAuthorizedviasecurityquestionsExplainedmigrationchangesSaveanAccountExplainedBuildbenefitsHelped cxdiscover afeature inthe Neo appHelpedcxloginDiscussedboostlevelsExplainedpaymentprocessingtimeHelped cxwith theirapplicationinquiryShowedgreatempathyduring cxinteractionEducatedcx onpendingholdscxinquiredabout CLICXcomplementedyouAssistedLXHelped cxsubmit adisputethemselves(not in CC)Helped cxadd card toApple/GooglePayHelped cxreset theirpasswordHelped cxwithmissingrewardsAnswered aquestion in#peersupportHelped acx updatetheir PIITurned anupsetcustomerinto a happyoneGuided cxon how theycan replacecardthemselvesComparedcashbackbetween twodifferentproducts

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guided cx on updating PII themselves
  2. Guided cx on sending an e-transfer
  3. Explained cash advance limits
  4. Educated cx on fraud prevention
  5. Showed great ownership
  6. Explained memberships to a cx
  7. Received a rating of 5 in chats
  8. Read cx a disclosure statement
  9. Explained blocked merchants
  10. Cx asked how to qualify for a free Build membership
  11. Twinned account process
  12. Helped cx understand their statement
  13. Have 3 chats with 5 star ratings
  14. Helped cx cancel an e-transfer
  15. Explained what a secured card is
  16. Explained a decline reason
  17. Explained interest to cx
  18. De-escalated a frustrated cx
  19. Educated cx on instant payments when using Everyday account
  20. Authorized via security questions
  21. Explained migration changes
  22. Save an Account
  23. Explained Build benefits
  24. Helped cx discover a feature in the Neo app
  25. Helped cx login
  26. Discussed boost levels
  27. Explained payment processing time
  28. Helped cx with their application inquiry
  29. Showed great empathy during cx interaction
  30. Educated cx on pending holds
  31. cx inquired about CLI
  32. CX complemented you
  33. Assisted LX
  34. Helped cx submit a dispute themselves (not in CC)
  35. Helped cx add card to Apple/Google Pay
  36. Helped cx reset their password
  37. Helped cx with missing rewards
  38. Answered a question in #peersupport
  39. Helped a cx update their PII
  40. Turned an upset customer into a happy one
  41. Guided cx on how they can replace card themselves
  42. Compared cashback between two different products