ShowedgreatownershipHelped cxreset theirpasswordExplainedinterest tocxAnswered aquestion in#peersupportcxinquiredabout CLIExplainedmigrationchangesTurned anupsetcustomerinto a happyoneCx askedhow toqualify for afree BuildmembershipExplainedpaymentprocessingtimeAuthorizedviasecurityquestionsHelped cxsubmit adisputethemselves(not in CC)ExplainedblockedmerchantsHelped cxwithmissingrewardsDiscussedboostlevelsRead cx adisclosurestatementHelpedcxloginExplainedcashadvancelimitsGuided cxon sendingan e-transferHave 3chats with5 starratingsHelped cxdiscover afeature inthe Neo appExplaineda declinereasonTwinnedaccountprocessSaveanAccountEducatedcx onfraudpreventionHelped cxunderstandtheirstatementReceiveda rating of5 in chatsGuided cxon how theycan replacecardthemselvesEducated cx oninstantpayments whenusing EverydayaccountEducatedcx onpendingholdsDe-escalated afrustratedcxShowedgreatempathyduring cxinteractionHelped cxcancel ane-transferAssistedLXHelped cxadd card toApple/GooglePayComparedcashbackbetween twodifferentproductsHelped acx updatetheir PIIHelped cxwith theirapplicationinquiryCXcomplementedyouGuided cxon updatingPIIthemselvesExplainedBuildbenefitsExplainedmembershipsto a cxExplainedwhat asecuredcard isShowedgreatownershipHelped cxreset theirpasswordExplainedinterest tocxAnswered aquestion in#peersupportcxinquiredabout CLIExplainedmigrationchangesTurned anupsetcustomerinto a happyoneCx askedhow toqualify for afree BuildmembershipExplainedpaymentprocessingtimeAuthorizedviasecurityquestionsHelped cxsubmit adisputethemselves(not in CC)ExplainedblockedmerchantsHelped cxwithmissingrewardsDiscussedboostlevelsRead cx adisclosurestatementHelpedcxloginExplainedcashadvancelimitsGuided cxon sendingan e-transferHave 3chats with5 starratingsHelped cxdiscover afeature inthe Neo appExplaineda declinereasonTwinnedaccountprocessSaveanAccountEducatedcx onfraudpreventionHelped cxunderstandtheirstatementReceiveda rating of5 in chatsGuided cxon how theycan replacecardthemselvesEducated cx oninstantpayments whenusing EverydayaccountEducatedcx onpendingholdsDe-escalated afrustratedcxShowedgreatempathyduring cxinteractionHelped cxcancel ane-transferAssistedLXHelped cxadd card toApple/GooglePayComparedcashbackbetween twodifferentproductsHelped acx updatetheir PIIHelped cxwith theirapplicationinquiryCXcomplementedyouGuided cxon updatingPIIthemselvesExplainedBuildbenefitsExplainedmembershipsto a cxExplainedwhat asecuredcard is

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Showed great ownership
  2. Helped cx reset their password
  3. Explained interest to cx
  4. Answered a question in #peersupport
  5. cx inquired about CLI
  6. Explained migration changes
  7. Turned an upset customer into a happy one
  8. Cx asked how to qualify for a free Build membership
  9. Explained payment processing time
  10. Authorized via security questions
  11. Helped cx submit a dispute themselves (not in CC)
  12. Explained blocked merchants
  13. Helped cx with missing rewards
  14. Discussed boost levels
  15. Read cx a disclosure statement
  16. Helped cx login
  17. Explained cash advance limits
  18. Guided cx on sending an e-transfer
  19. Have 3 chats with 5 star ratings
  20. Helped cx discover a feature in the Neo app
  21. Explained a decline reason
  22. Twinned account process
  23. Save an Account
  24. Educated cx on fraud prevention
  25. Helped cx understand their statement
  26. Received a rating of 5 in chats
  27. Guided cx on how they can replace card themselves
  28. Educated cx on instant payments when using Everyday account
  29. Educated cx on pending holds
  30. De-escalated a frustrated cx
  31. Showed great empathy during cx interaction
  32. Helped cx cancel an e-transfer
  33. Assisted LX
  34. Helped cx add card to Apple/Google Pay
  35. Compared cashback between two different products
  36. Helped a cx update their PII
  37. Helped cx with their application inquiry
  38. CX complemented you
  39. Guided cx on updating PII themselves
  40. Explained Build benefits
  41. Explained memberships to a cx
  42. Explained what a secured card is