Helped cxwith theirapplicationinquiryExplainedmembershipsto a cxGuided cxon updatingPIIthemselvesHelped cxadd card toApple/GooglePayEducatedcx onpendingholdsExplainedmigrationchangesTurned anupsetcustomerinto a happyoneSaveanAccountComparedcashbackbetween twodifferentproductsRead cx adisclosurestatementExplaineda declinereasonHelped cxwithmissingrewardsEducatedcx onfraudpreventionHelpedcxloginAuthorizedviasecurityquestionsTwinnedaccountprocessDiscussedboostlevelsHelped cxsubmit adisputethemselves(not in CC)Answered aquestion in#peersupportEducated cx oninstantpayments whenusing EverydayaccountHelped acx updatetheir PIIAssistedLXGuided cxon how theycan replacecardthemselvesExplainedBuildbenefitsCXcomplementedyouShowedgreatownershipShowedgreatempathyduring cxinteractionReceiveda rating of5 in chatsExplainedinterest tocxHelped cxdiscover afeature inthe Neo appExplainedwhat asecuredcard isHelped cxcancel ane-transferDe-escalated afrustratedcxCx askedhow toqualify for afree BuildmembershipExplainedblockedmerchantscxinquiredabout CLIExplainedpaymentprocessingtimeExplainedcashadvancelimitsGuided cxon sendingan e-transferHave 3chats with5 starratingsHelped cxreset theirpasswordHelped cxunderstandtheirstatementHelped cxwith theirapplicationinquiryExplainedmembershipsto a cxGuided cxon updatingPIIthemselvesHelped cxadd card toApple/GooglePayEducatedcx onpendingholdsExplainedmigrationchangesTurned anupsetcustomerinto a happyoneSaveanAccountComparedcashbackbetween twodifferentproductsRead cx adisclosurestatementExplaineda declinereasonHelped cxwithmissingrewardsEducatedcx onfraudpreventionHelpedcxloginAuthorizedviasecurityquestionsTwinnedaccountprocessDiscussedboostlevelsHelped cxsubmit adisputethemselves(not in CC)Answered aquestion in#peersupportEducated cx oninstantpayments whenusing EverydayaccountHelped acx updatetheir PIIAssistedLXGuided cxon how theycan replacecardthemselvesExplainedBuildbenefitsCXcomplementedyouShowedgreatownershipShowedgreatempathyduring cxinteractionReceiveda rating of5 in chatsExplainedinterest tocxHelped cxdiscover afeature inthe Neo appExplainedwhat asecuredcard isHelped cxcancel ane-transferDe-escalated afrustratedcxCx askedhow toqualify for afree BuildmembershipExplainedblockedmerchantscxinquiredabout CLIExplainedpaymentprocessingtimeExplainedcashadvancelimitsGuided cxon sendingan e-transferHave 3chats with5 starratingsHelped cxreset theirpasswordHelped cxunderstandtheirstatement

NEO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped cx with their application inquiry
  2. Explained memberships to a cx
  3. Guided cx on updating PII themselves
  4. Helped cx add card to Apple/Google Pay
  5. Educated cx on pending holds
  6. Explained migration changes
  7. Turned an upset customer into a happy one
  8. Save an Account
  9. Compared cashback between two different products
  10. Read cx a disclosure statement
  11. Explained a decline reason
  12. Helped cx with missing rewards
  13. Educated cx on fraud prevention
  14. Helped cx login
  15. Authorized via security questions
  16. Twinned account process
  17. Discussed boost levels
  18. Helped cx submit a dispute themselves (not in CC)
  19. Answered a question in #peersupport
  20. Educated cx on instant payments when using Everyday account
  21. Helped a cx update their PII
  22. Assisted LX
  23. Guided cx on how they can replace card themselves
  24. Explained Build benefits
  25. CX complemented you
  26. Showed great ownership
  27. Showed great empathy during cx interaction
  28. Received a rating of 5 in chats
  29. Explained interest to cx
  30. Helped cx discover a feature in the Neo app
  31. Explained what a secured card is
  32. Helped cx cancel an e-transfer
  33. De-escalated a frustrated cx
  34. Cx asked how to qualify for a free Build membership
  35. Explained blocked merchants
  36. cx inquired about CLI
  37. Explained payment processing time
  38. Explained cash advance limits
  39. Guided cx on sending an e-transfer
  40. Have 3 chats with 5 star ratings
  41. Helped cx reset their password
  42. Helped cx understand their statement